Head of customer service Work, Jobs in Wallasey, Msy (with Salaries)

Team Leader (Contact Cente)
Bullen Healthcare —Liverpool
- £30,000 - £35,000 a year
- Full-time
- Management
- English
- Microsoft Office
- Free parking
- Referral programme
Quick apply
9d
Head of Asset Optimisation
The Riverside Group —Liverpool
- £84,239.41 a year
- Full-time
- Continuous improvement
- Communication skills
Service Colleague
ASDA —Bootle
- £13.10 - £15.64 an hour
- 12 hour shift
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
3d
Neighbourhood Partnership Specialist
OnwardHomes —Liverpool
- £37,250 a year
- Call to connect
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee discount
7d
Head of CRM & Loyalty
Specialist Holidays Group —Chester
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Presentation skills
- Free parking
- Health & wellbeing programme
Quick apply
10d
Senior Customer Resolution Officer
Your Housing Group —Warrington
- £34,000 - £36,000 a year
- Full-time
- Remote
- Management
- Communication skills
- School
- Annual leave
- Employee discount
Quick apply
8h
Head of Service Delivery
Kudos Services —Warrington
- Up to £75,000 a year
- Full-time
- Business
- Employee assistance programme
- Life insurance
Quick apply
Housing Repairs Co ordinator
OnwardHomes —Liverpool
- £15.28 an hour
- Call to connect
- Hybrid work
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee discount
Activities - Activity and Leisure Manager - AT4
Parkdean Resorts —Towyn
- £35,131 a year
- Weekend availability
- Customer service
- First Aid Certification
- Resort
- Store discount
- Employee assistance programme
Quick apply
7d
Customer Relations Advisor
Auger —Wallasey
- £25,896.48 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
Quick apply
9d
Bookkeeper - Part Time
Face For Business —Burscough
- £12,800 - £18,600 a year
- Part-time
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
8d
Water Operations Coordinator
Auger —Wallasey
- £26,184.99 - £30,842.04 a year
- Full-time
- Annual leave
Quick apply
Planning Enforcement Team Leader
i-Jobs —Liverpool
- £41.90 an hour
- Temporary
- Hybrid work
- Management
- Presentation skills
- No degree
Quick apply
18h
Service Colleague (Express)
ASDA —Liverpool
- £13.10 an hour
- Part-time
- Employee assistance programme
- Employee discount
3d
Senior Reward & HR Shared Services Manager
Home Bargains —Liverpool
- Microsoft Office
- Driving
- Human resources
- Store discount
- Employee assistance programme
Quick apply
Senior Contracts Manager
Reed In Partnership —Liverpool
- £50,000 - £60,000 a year
- Full-time
- Analysis skills
- Annual leave
Team Member
KFC —Moreton
- £10.90 - £12.91 an hour
- Part-time
- Restaurant
- Employee assistance programme
- Employee discount
2d
Key Account Manager
Zeelandia Ltd —Ashton-in-Makerfield
- £52,000 - £56,000 a month
- Full-time
- Hybrid work
- CRM software
- Sales
- Data analysis skills
- Employee assistance programme
Quick apply
8d
CX Team Member
Foot Locker —Liverpool
- £10.00 - £14.12 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
9d
Office Manager
Police Federation of England and Wales —Liverpool
- £32,000 - £40,000 a year
- Full-time
- Management
- Microsoft Office
- Team management
- Free parking
- Employee assistance programme
Quick apply
1d

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head of customer service jobs near wallasey, msy

Team Leader (Contact Cente)

Bullen Healthcare -
Liverpool

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
9 days ago

Benefits

Free parking
Casual dress
On-site gym
Company pension
Company events
Transport links
Referral programme
On-site parking

Qualifications

Management
English
Microsoft Office
Supervising experience
Leadership

Full job description

What’s the Role All About?

This isn’t cold calling. This is purposeful, patient-focused communication.

As a Team Leader, you’ll be leading and coaching our teams to deliver the exceptional services our patients expect. This role is fundamental in ensuring that operations KPI's and service levels are consistently met through effective performance management, a focus on quality assurance, process optimisation and people development. You’ll need to be driven by targets, but more importantly, driven by the desire to make a real difference to someone's day, and someone’s life.

What You'll Be Doing

Team leadership & coaching

Set and measure daily, weekly and monthly targets and performance goals
Hold regular 1:1's with your team, briefing and coaching them to drive performance
Create and embed a culture of accountability, high performance and continuous improvement
Drive engagement and commitment withing the team.

Performance Management

Monitor real-time and historical performance metrics (e.g., AHT, FCR, adherence, quality scores).
Identify trends and implement corrective actions to improve service levels.
Conduct quality assessments and lead performance improvement plans where required.
Work within regulatory and GDPR data protection requirements

Patient Experience

Ensure advisors consistently deliver empathetic, accurate, and efficient service.
Handle complex or escalated patient queries and complaints professionally.
Champion patient feedback initiatives and implement service enhancements.

Operational Support

Collaborate with contact centre internal teams to ensure effective scheduling and resource allocation.
Liaise with training and quality teams to deliver onboarding, refresher training, and quality assurance.
Maintain up-to-date knowledge of products, services, systems, and compliance requirements.

Stakeholder Engagement

Work proactively with cross-functional teams (IT, HR, QA, etc.) to support team performance and business objectives.
Contribute to regular reporting, insights, and recommendations for senior management.

What You Bring

Essential

Proven experience in a contact centre leadership role
Excellent interpersonal skills with a resilient, can-do attitude
Strong leadership and management skills with a professional and balance approach
Great communication, adaptability, and energy in person and on the phone
Ability to manage change and competing demands in a fast paced, target driven environment
Strong confidentiality and discretion—this is personal, sensitive work
Proficiency in Microsoft Office and CRM/telephony platforms

Desirable

Healthcare or medical product experience would be beneficial but is not essential
Experience supporting branch based teams in multiple locations

What Makes This Role Different?

At Bullen, we're not just providing a service, we're creating peace of mind, better quality of life, and a reliable helping hand for someone living with a lifelong condition.

You’ll work in a fast-paced, customer driven environment, where your leadership will guide today and shape tomorrow.

What’s in It for You?

A meaningful role with direct customer impact
A unique, collaborative workplace full of people with purpose
Opportunity for learning, growth and mentorship
The chance to be part of something bigger than yourself
Salary dependent on experience

Recruitment Process

Candidates will be invited to join a screening call with our AI partner, Lily after which, successful candidates will be invited to attend a face-to-face interview at our Liverpool Head Office.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
On-site gym
On-site parking
Referral programme
Transport links

Application question(s):

So we can contact you quickly, what is your mobile phone number and email address?

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in wallasey, msy

Team Leader (Contact Cente)

Head of Asset Optimisation

Service Colleague

Neighbourhood Partnership Specialist

Head of CRM & Loyalty

Senior Customer Resolution Officer

Head of Service Delivery

Housing Repairs Co ordinator

Activities - Activity and Leisure Manager - AT4

Customer Relations Advisor

Bookkeeper - Part Time

Water Operations Coordinator

Planning Enforcement Team Leader

Service Colleague (Express)

Senior Reward & HR Shared Services Manager

Senior Contracts Manager

Team Member

Key Account Manager

CX Team Member

Office Manager

I want to receive the latest job alerts for head of customer service in wallasey, msy

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