It service manager Work, Jobs in Waltham, Ess (with Salaries)

Site IT Manager
Pharmaron —Hoddesdon
- Management
- Computer Science
- Analysis skills
Quick apply
Technology Operations Manager
Mr Lender —Loughton
- Full-time
- Azure
- Bachelor's degree
- SharePoint
- Free parking
- Health & wellbeing programme
Quick apply
7d
IT & Helpdesk Manager - Panavision London
Panavision —London
- Weekend availability
- Bachelor's degree
- No degree
- Travel
IT Support Manager
Xpansiv —London
- £68,000 - £72,000 a year
- Full-time
- Travel
- SharePoint
- AI
IT Manager
FundApps —London
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Life insurance
Quick apply
Head of IT
Carnall Farrar —London
- Full-time
- Remote
- Bachelor's degree
- SharePoint
- AI
- Work from home
- Employee assistance programme
Quick apply
Chief Technology Officer
Artsy and Artnet —London
- £200,000 - £350,000 a year
- Full-time
- Hybrid work
- Mentoring
- Agile
- AI
- Employee assistance programme
End User Support Engineer
Tata Elxsi —London
- Windows
- Microsoft Office
- Analysis skills
IT Manager
Hawksmoor —London
- £75,000 - £80,000 a year
- Full-time
- POS
- AI
- Referral programme
Quick apply
Business Systems, Delivery & Change Manager
Solus Accident Repair Centres —Stansted
- £55,000 - £75,000 a year
- Full-time
- Remote
- PMP
- Team management
- Agile
EUC & Desktop Support Manager
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- Product management
- Organisational skills
- Communication skills
- Employee discount
Quick apply
Data Performance & Quality Manager
Hertfordshire County Council —Stevenage
- £38,220.00 - £41,771.04 a year
- Remote
- English
- Analysis skills
- Travel
Data Administration Officer
Support When It Matters —Hackney
- £25,000 a year
- Weekend availability
- Inventory control
- Microsoft Office
- Administrative experience
Quick apply
System Administrator
i-Jobs —London
- £31.38 an hour
- Full-time
- Administrative experience
- Organisational skills
- In-person
- Work from home
Quick apply
3h
Service Desk Ops Manager
DXC Technology —London
- Continuous improvement
- Recruiting
- Training & development
14d
IT Operations Manager
Oktagon Technology Group Ltd. —London
- £56,000 - £64,000 a year
- Full-time
- Writing skills
- Analysis skills
- In-person
Quick apply
11d
Junior IT Support
Lomar Shipping Limited —London
- Computer Science
- Windows
- Organisational skills
IT Service Delivery Lead
LSEAT —Orpington
- £56,821 - £61,181 a year
- Full-time
- Continuous improvement
- Organisational skills
- School
Technology Delivery Manager
Pad Financial —London
- £70,000 - £74,000 a year
- Full-time
- PMP
- In-person
- Communication skills
- Free parking
- Gym membership
Quick apply
1d
Sr. Customer Success Engineer, EMEA
Censys —London
- £93,000 - £107,000 a year
- Remote
- Mentoring
- Organisational skills
- Communication skills

I want to receive the latest job alerts for it service manager in waltham, ess

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Site IT Manager

Pharmaron -
Hoddesdon

Quick apply

Job details

Qualifications

ITIL Certification
Management
Computer Science
Stakeholder collaboration
IT team management
Stakeholder liaison
IT service management
Analysis skills
Management reporting
Information technology team management
Leadership
Communication skills
Information Technology

Full job description

Job Introduction

Position: Site IT Manager

Location: Hoddesdon, Hertfordshire (On-site 5 days per week)

Pharmaron is a global CRO helping pharma and biotech companies bring new therapies to life. With over 25,000 employees worldwide across 28 locations in the US, UK and China, we support drug discovery through to manufacturing with fully integrated, high-quality services.

We’re proud of the impact we make and just last year, we supported over 780 discovery projects, 1,000+ CMC programmes, and 1,000+ clinical trials across all phases. Our teams are involved in everything from small molecules to biologics and gene therapies, and we work with more than 3,000 global customers. To learn more, visit www.pharmaron.com.

We are looking for an experienced Site IT Manager to lead the delivery of high-quality IT services to our stakeholders. This is a key role for someone with a strong background in IT Service Management, ITIL best practice, ISO 20000 standards and ITSM systems, who can combine hands-on technical knowledge with strong leadership and stakeholder relationship management.

You will be responsible for ensuring effective, timely and reliable IT service delivery, while continuously improving processes, managing service performance and supporting the successful delivery of new IT systems and services.

Key Responsibilities:

Manage the delivery of IT services to stakeholders, ensuring services are delivered effectively, efficiently and in line with agreed expectations.
Act as the primary point of contact for stakeholders on IT service delivery matters, building strong and trusted relationships.
Develop, maintain and continually improve IT service management policies, processes and procedures aligned to ISO 20000 and ITIL best practice.
Monitor, report and act on service delivery performance, including SLAs, KPIs and other service metrics.
Lead and support a team of IT service delivery staff, ensuring they are well-managed, prioritised and supported.
Work closely with internal IT teams to ensure joined-up, consistent and effective service delivery across the organisation.
Support the design, deployment and transition of new IT systems and services as part of wider project and business initiatives.
Maintain a hands-on role in troubleshooting, administration and maintenance of key IT software systems and hardware.
Collaborate with compliance teams to ensure IT services and processes meet relevant industry standards and internal requirements.

About You:

The ideal candidate will be a confident Site IT Manager with strong practical experience in service delivery, ITSM frameworks and Microsoft technologies. You will be comfortable working with both technical and non-technical stakeholders and able to manage competing priorities in a fast-paced environment.

You will bring:

A degree in Computer Science, Information Technology or a related field.
ITIL Foundation certification or higher.
Strong experience in IT service management and service delivery.
Practical knowledge of core Microsoft technologies.
Experience working with ITSM systems and service management processes.
Knowledge of ISO 20000 standards and ITIL best practice.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management skills.
Strong leadership capability, with experience managing or supporting IT service delivery teams.
The ability to work well under pressure and manage multiple priorities effectively.

Why Pharmaron?

This is an excellent opportunity to take ownership of IT service delivery in a stakeholder-focused environment, helping to shape and improve ITSM processes while supporting the successful delivery of critical IT systems and services.

You will play a visible role in driving service quality, improving operational performance and ensuring stakeholders receive a professional, responsive and reliable IT service.

Collaborative Culture: Thrive in our inclusive and collaborative environment, where teamwork and innovation go hand in hand. Here, your voice matters, and your contributions make a real impact. "Employees Number One" and "Clients Centered" are the core cultural values at Pharmaron. Our culture, which sets Pharmaron apart from other organizations, has evolved from our deep commitment to our employees, partners and collaborators.

Pharmaron is a premier service provider for the life sciences industry. Founded in 2004, Pharmaron has invested in its people and facilities and established a broad spectrum of research, development, and manufacturing service capabilities throughout the entire drug discovery, preclinical, and clinical development process across multiple therapeutic modalities, including small molecules, biologics, and CGT products. With over 25,000 employees and operations in the U.S., the U.K. and China. Pharmaron has an excellent track record in delivering R&D solutions to its partners in North America, Europe, Japan, and China.

Quick apply

Refine Your Search

it service manager jobs in waltham, ess

Site IT Manager

Technology Operations Manager

IT & Helpdesk Manager - Panavision London

IT Support Manager

IT Manager

Head of IT

Chief Technology Officer

End User Support Engineer

IT Manager

Business Systems, Delivery & Change Manager

EUC & Desktop Support Manager

Data Performance & Quality Manager

Data Administration Officer

System Administrator

Service Desk Ops Manager

IT Operations Manager

Junior IT Support

IT Service Delivery Lead

Technology Delivery Manager

Sr. Customer Success Engineer, EMEA

I want to receive the latest job alerts for it service manager in waltham, ess

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected