Complaints manager Work, Jobs in Wapping, Gtl (with Salaries)

Senior Admissions Officer (Applicant Enquiries)
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Annual leave
- Employee assistance programme
13d
Housing Services Manager
Lewisham Council —London
- £64,938 - £69,660 a year
- Weekend availability
- Employee discount
Customer Resolution ( Complaints) Manager
West Kent Housing Association —Sevenoaks
- £54,000 a year
- Hybrid work
21h
Operations Manager (Delivery and Schemes)
OFGEM —London
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexible schedule
13h
Complaints and ME’s Manager
Hillingdon Council —Uxbridge
- £53,172 - £57,402 a year
- Management
- Analysis skills
- Leadership
- Free parking
- Employee discount
6d
Resident Liaison Officer
Bell Building Projects Ltd —London
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Customer Service Manager
Restore PLC —Dartford
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Complaints Manager
Surrey and Borders Partnership NHS Foundation Trust —Leatherhead
- £51,657 - £58,785 a year
- Full-time
- Free parking
11d
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Customer Operations Manager
Hearst Media Services —London
- £50,000 a year
- Full-time
- Customer service
- Analysis skills
- Employee discount
Senior Projects Manager Disrepair & Damp & Mould
A2Dominion Group —Staines-upon-Thames
- £69,922 - £84,642 a year
- Data analysis skills
- English
- Contracts
- Employee discount
Senior Housing Manager
Pinnacle Group —London
- £39,000 - £41,000 a year
- Customer service
- Analysis skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Operations Manager
THE WIGGETT GROUP —Brentwood
- From £70,000 a year
- Full-time
- Management
- Maintenance
- Team management
Quick apply
8d
Programmes Manager - London Probation Service
HM Prison & Probation Service —London
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- IT
- Annual leave
- Employee discount
6d
Operational Support Grade - HMP Downview (Prison Support Role)
Ministry of Justice —London
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
Senior Digital Communications Manager
Department for Transport —London
- £44,241 - £48,581 a year
- Part-time
- Hybrid work
- Social media management
- Project management
- Presentation skills
- Annual leave
- Employee assistance programme
11d
Team Manager Leaving Care
Finefair Ltd —Ilford
- £35,000 - £45,000 a year
- Full-time
- Management
- Data analysis skills
- Bachelor's degree
- Work from home
Quick apply
7d
Operations Manager
Creative Car Park Ltd —London
- £50,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick apply
14d
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Delivery Manager
HM Courts & Tribunal Service —Watford
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee discount
6d

I want to receive the latest job alerts for complaints manager in wapping, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

complaints manager jobs near wapping, gtl

Senior Admissions Officer (Applicant Enquiries)

University College London -
London

Apply Now

Job details

Full-time | Fixed term contract
£43,981 - £52,586 a year
13 days ago

Benefits

Cycle to work scheme
On-site gym
Season ticket loan
Annual leave
Company pension
Employee assistance programme

Qualifications

Haskell

Full job description

Ref Number

B01-05592

Professional Expertise

Student Recruitment and Admissions

Department

Vice-President (Operations) (B01)

Location

London

Working Pattern

Full time

Salary

£43,981-£52,586

Contract Type

Fixed-term

Working Type

Hybrid

Available for Secondment

Yes

Closing Date

22-Jul-2026

About us

The Admissions team is responsible for all admissions to UCL’s Undergraduate, graduate taught, research, teacher training and affiliate programmes. It handles approximately 170,000 applications per cycle. The Admissions function is critical in ensuring that UCL secures the desired number of students to meet UCL’s aspirations in terms of securing and maintaining a well-qualified, balanced student body and associated tuition fee income.

About the role

We are seeking to recruit a Senior Admissions Officer (Applicant Enquiries) to work in our centralised admissions team on a fixed term maternity cover basis, covering enquiries regarding applications for undergraduate (UG), graduate (PG), teacher training (ITE) and affiliate study. Duties will include: Jointly managing a team of applicant Enquiries staff on a day to day basis; Working to develop the Applicant Enquiries Centre and associated work flows and processes, being led by best practice in the field of enquiries; providing ongoing training, documentation and supervision to staff on handling enquiries and the use of UCL’s enquiries CRM system; running reports and ensuring prompt responses to enquiries within agreed service standards; monitoring and auditing enquiry responses to ensure consistency and accuracy; rota-ing service provision in the Student Recruitment and Admissions Hub and telephone service; monitor trends in enquiries and ensure development and updating of relevant FAQs and websites; reporting to manager any trends or issues to be resolved; liaising with relevant stakeholders and departments (Accommodation, Student Recruitment etc.) to ensure accuracy of information and best possible customer service is provided; to respond to complaints from applicants regarding service provision; to act as a champion for the Admissions enquiries CRM system, including system testing and assisting in training and support of admissions administrators and tutors; developing expertise in the Admissions enquiries CRM system, UCL’s phone system (Genesys) and the UCLSelect application database; to assist the Undergraduate Admissions Managers with setting up and delivering the phone system and staffing for A level results day; to handle applicant enquiries by telephone, post, email, web chat and in person; other duties commensurate with the role (see job description) The role is available until the 18th August 2027 or the return of the original postholder, whichever is sooner. If you have any queries about the role, please contact Tom Haskell at: [email protected] Please note, this role does not meet the requirements for visa sponsorship, so you must have the unrestricted right to work in the UK to be successful.

About you

The post-holder will need to have significant experience working in higher education admissions, and should hold qualifications to degree Level or equivalent. They need to be able to organise themselves and a large team effectively to meet service standards and be able to do so under pressure, prioritising work appropriately. An ability to assess current policies and procedures and make suggestions for change that improve the applicant experience, while adhering to regulatory requirements is essential. The post-holder must also have strong interpersonal skills and a tactful and diplomatic approach to dealing with applicants and staff. The successful candidate will need to demonstrate strong motivation and interest in providing an excellent customer service environment.

What we offer

As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below: • 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days) · Additional 5 days’ annual leave purchase scheme • Defined benefit career average revalued earnings pension scheme (CARE) • Cycle to work scheme and season ticket loan · Immigration loan · Relocation scheme for certain posts • On-Site nursery • On-site gym • Enhanced maternity, paternity and adoption pay • Employee assistance programme: Staff Support Service • Discounted medical insurance Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more

Our commitment to Equality, Diversity and Inclusion

As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce. These include people from Black, Asian and ethnic minority backgrounds; people with disabilities; LGBTQI+ people; and for our Grade 9 and 10 roles, women.

Apply Now

Refine Your Search

complaints manager jobs in wapping, gtl

Senior Admissions Officer (Applicant Enquiries)

Housing Services Manager

Customer Resolution ( Complaints) Manager

Operations Manager (Delivery and Schemes)

Complaints and ME’s Manager

Resident Liaison Officer

Customer Service Manager