Customer experience manager Work, Jobs in Wardington, Oxf (with Salaries)

Service Support
Fortress Technology (Europe) Ltd —Banbury
- £28,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Store discount
Quick apply
ABM / Outbound Campaign Manager
S4labour Ltd —Banbury
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- CRM software
- Hospitality
- Bar
- Work from home
Quick apply
2h
Events Manager
Ace Grading —Banbury
- £30,000 - £50,000 a year
- Weekend availability
- Hybrid work
- Business development
- Project management
- Travel
- Free parking
Quick apply
4d
Lead Customer Experience Manager
Sainsbury's —Banbury
- From £36,250 a year
- Team management
- Retail management
- Leadership
- Employee discount
4d
Member Engagement Manager
OPRL —Banbury
- £38,000 - £43,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Communication skills
Quick apply
2h
Sales - Sales Advisor - UK
New Look —Banbury
- Part-time
- Customer service
7d
Sales - Supervisor
New Look —Banbury
- Part-time
- Customer service
- Training & development
- Communication skills
8d
Social Content Planning Manager
Ace Grading —Banbury
- £30,000 - £50,000 a year
- Full-time
- Hybrid work
- Social media management
- Bachelor's degree
- Travel
- Free parking
Quick apply
4d
Casual Driver
Eden Motor Group —Banbury
- Customer service
- Driving
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
6h
Barista
Starbucks —Banbury
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Product Design Manager
Omlet Ltd —Banbury
- £52,000 - £57,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Team management
- Health & wellbeing programme
- Employee discount
Quick apply
Hire Manager
GAP Group —Warmington
- Weekend availability
- Organisational skills
- Training & development
- Leadership
Store Manager
Topps Tiles —Banbury
- Up to £31,500 a year
- Customer service
- Training & development
- Retail management
- Employee discount
3h
Operations Manager**Internal Only
Great Bear —Banbury
- Full-time
- Customer service
- Continuous improvement
- Life insurance
Quick apply
5d
Customer Experience Manager
Berkley Care Group —Oxford
- £16.82 an hour
- Full-time
- Business development
- Organisational skills
- Budgeting
- Employee assistance programme
- Employee discount
Quick apply
5d
Store Manager
Coffee#1 —Banbury
- £31,150 a year
- Full-time
- Customer service
- No experience needed
- Retail management
- Employee discount
Customer Service Advisor
Northgate Vehicle Hire —Banbury
- £28,734 a year
- Employee discount
Quick apply
2d
Sales Account Manager - Remote
eSIM Go —Banbury
- £35,000 - £45,000 a year
- Remote
- Business development
Quick apply
7d
Store Manager
Home Bargains —Banbury
- £46,891 a year
- Customer service
- Training & development
- Retail management
- Store discount
- Annual leave
Quick apply
Assistant Store Manager
Mountain Warehouse —Banbury
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Quick apply

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customer experience manager jobs near wardington, oxf

Service Support

Fortress Technology (Europe) Ltd
Banbury

Quick apply

Job details

Permanent | Full-time
£28,000 a year

Benefits

Free parking
Store discount
Health & wellbeing programme
Cycle to work scheme
Annual leave
Company pension
Company events
Employee assistance programme
Employee discount
Gym membership
Sick pay
On-site parking

Qualifications

Microsoft Word
CRM software
Sage
Customer service call handling
Microsoft Excel
Microsoft Outlook
Travel arrangements
Inbound customer enquiry call handling
Sales
Client enquiry handling
Filing
Complaint handling
Handling customer enquiries
Administrative experience
Purchase order creation
Appointment booking and call handling
Accommodation booking
Organisational skills
Customer interaction
Typing
Phone etiquette
Cross-functional collaboration
Communication skills
Rota coordination

Full job description

Position: Service Support

Reporting to: Service Manager

Direct Reports: 0

Working Hours: Monday to Friday 08:45-16:45

This individual will be providing expansive administrative support to the Service team comprising the office team and the remote Service Engineers.

The position is a multi-disciplined role requiring a wide range of skills or abilities to support activities such as:

· Raising quotations for Service engineer visit, After sales service products and Training

· PO/Order Entry

· Arranging Service Visits (both UK and Overseas incl. booking of flights, hotels, parking, hire cars, transfers, visa’s etc)

· Dealing with urgent customer requests and complaints in a timely fashion

· Comprehensive Service diary management

· Processing and conclusion of service engineer visits

· Escalation of open service issues communicated via service engineer submitted paperwork.

· Other tasks include in-office duties such as logging, Customer Satisfaction stats and general day-to-day services activities.

· A strong ability to work cross-functionally and as part of a team.

The individual must have an eye for detail with a desire to improve processes and efficiencies whilst also having the ability to work independently and prioritise workloads.

· Ensure quotations, PO receipt/Order Entry are carried out in a timely manner with excellent attention to detail.

· Manage and arrange the Service Engineers job timetable, by location and customer demand.

· Review customer demand and schedule engineers based on skills matrix.

· Responsible for UK and overseas Service visits, booking fights, hotels, parking, hire car, transfers etc.

· Manage the Service filing system (to include archiving when necessary)

· Create and assist in raising quotations for service visits, training, and service contracts.

Ensure prompt submission of service engineer paperwork

· Professional and proficient in Telephone handling and handling in-depth or complex queries to locate the right source of direction of call.

· Ability to work cross-functionally to be able to respond to all customer inquiries in a timely manner.

Identify areas of improvements which aid response times to customers

· Adhere to the validation process from contacting customers, raising visits to sending out completed reports, certificates, and all service-related documents.

· Adhere to the Service Call process for all outbound jobs from completion to invoicing.

· Promotion and sale of service products to UK customers

Responsible for ISO service requirements

Please note: Duties will vary and fluctuate depending on the level of work within the team. There is the opportunity to develop and learn new skills, so duties may increase once a good understanding of the business has been achieved.

Personal attributes - the jobholder will need to demonstrate:

· Pro-activity and initiative (including the ability to anticipate and resolve potential problems and challenges).

· confidentiality and integrity

· flexibility and the ability to respond well to change and pressure.

· ability to positively influence and build effective relationships.

· a personable approach with a good telephone and communication skills.

· self-motivation and energy.

· strong planning and organisation skills.

· a meticulous approach and a high level of accuracy, demonstrating strong attention to detail.

· Excellent communication skills.

Specific Skills

· Microsoft Word, Excel.

· Outlook Email or similar system.

· Use of a CRM system.

· Use of Sage, SAP, or similar accounts package – desirable but not essential.

Working Hours & Benefits

· Working Monday to Friday, 8.45am to 4.45pm.

· 25 days annual leave plus bank holidays.

· Company Pension (you 5% / Fortress 3%).

· Eyecare scheme.

· Cycle to work scheme.

· Fortress Hub – giving employees access to discount vouchers for high street stores, entertainment, holidays, and gym memberships.

· Employee Assistance Program, which provides weekly information and webinars, and gives access to confidential, independent, and impartial support for all employees.

· Training – full induction, and ongoing training relevant to job role.

· Opportunities for career development via a development plan.

Job Types: Full-time, Permanent

Pay: £28,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Free parking
Gym membership
Health & wellbeing programme
On-site parking
Sick pay
Store discount

Ability to commute/relocate:

Banbury OX16 4XS: reliably commute or plan to relocate before starting work (required)

Experience:

customer service: 3 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in wardington, oxf

Service Support

ABM / Outbound Campaign Manager

Events Manager

Lead Customer Experience Manager

Member Engagement Manager

Sales - Sales Advisor - UK

Sales - Supervisor

Social Content Planning Manager

Casual Driver

Barista

Product Design Manager

Hire Manager

Store Manager

Operations Manager**Internal Only