Customer experience manager Work, Jobs in Ware, Hrt (with Salaries)

Income Team Manager
Tower Hamlets —London
- £58,551 - £61,686 a year
- Communication skills
- Annual leave
13d
Operations Manager - London
CH&CO —London
- £60,000 - £65,000 a year
- Full-time
- Continuous improvement
- Contracts
- In-person
- Employee assistance programme
- Employee discount
Customer Experience Manager (E-commerce)
Goldtop Motorcycle Outfitters —Bishop's Stortford
- £25,000 - £28,000 a year
- Part-time
- Customer service
- English
- Organisational skills
- Free parking
- Store discount
Quick apply
7d
Property Manager
Management Company Services Ltd —Hertford
- Full-time
- Customer service
- Maintenance
- Driving
- Free parking
- Work from home
Quick apply
13d
Property Manager - Experienced
Management Company Services Ltd —Hertford
- Up to £47,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Customer service
- Free parking
- Work from home
Quick apply
13d
Client Relationship Manager (Maternity Cover)
Source Facilties Maintenance Limited —Bishop's Stortford
- Up to £40,000 a year
- Temporary
- Hybrid work
- CRM software
- Maintenance
- Administrative experience
Quick apply
Operations & Customer Experience Manager
Darlish Ice Cream —Hatfield
- £250 - £330 a week
- Part-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
3d
New Business Account Manager (OTE 60K)
New Era Fuels —Harlow
- £28,000 - £30,000 a year
- Full-time
- Sales
- Driving
- In-person
- Free parking
- Annual leave
Quick apply
5d
General Manager - Samsung Experience Store
Partner Retail Services —London
- From £55,000 a year
- Full-time
- Management
- Retail management
- Leadership
- Employee discount
Quick apply
Operation Manager
THE WIGGETT GROUP —Brentwood
- £65,000 - £75,000 a year
- Full-time
- Maintenance
- Team management
- Contracts
Quick apply
7d
Trainee Account Manager
uRisk —Buntingford
- £24,000 a year
- Full-time
- Microsoft Powerpoint
- Salesforce
- No experience needed
Quick apply
9d
Assistant General Manager
TeamSport —Harlow
- Weekend availability
- Bar
- Management
Luxury Sales Professional - Canary Wharf
Chisholm Hunter Ltd —London
- Full-time
- Sales
- Communication skills
- Retail sales
Quick apply
Trainee Customer Service
uRisk —Buntingford
- £24,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
9d
Customer Service Manager
World Duty Free Group —Stansted
- Weekend availability
- Sales
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Enterprise Customer Experience Manager
NAVEX —London
- £60,000 a year
- Full-time
- Hybrid work
- Communication skills
Customer Experience Manager, Enterprise
NAVEX —London
- £60,000 a year
- Full-time
- Hybrid work
- Communication skills
Customer Service Manager
Restore PLC —London
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Customer Experience Manager
haku —London
- Remote
- Master's degree
- Bachelor's degree
- Accounting
- Annual leave
- Life insurance
Quick apply
9d
Customer Experience Manager
Sainsbury's —Stevenage
- From £32,700 a year
- Management
- Leadership
- Employee discount
5d

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Income Team Manager

Tower Hamlets -
London

Apply Now

Job details

Permanent
£58,551 - £61,686 a year
13 days ago

Benefits

Annual leave
Company pension

Qualifications

Communication skills

Full job description

About The Role

We are recruiting for an Income Team Manager to join our Income Team within our Neighbourhood and Income Service.

If you are passionate about delivering excellent housing services, driving service improvement, and supporting residents to sustain their tenancies, we would love to hear from you.

In this role, you will:

Lead and manage the delivery of a comprehensive income collection service, ensuring effective arrears management, maximising income recovery, and meeting performance targets
Drive early intervention, financial inclusion, and tenancy sustainment initiatives, mitigating the impact of welfare reform and supporting residents in financial difficulty
Oversee service performance, policies, and processes, ensuring continuous improvement through data insights, customer feedback, and benchmarking
Build strong partnerships across internal teams, statutory agencies, and external organisations to deliver a joined-up, customer-focused service

About You

We are looking for someone who can demonstrate:

A recognised Level 4 housing management qualification (e.g. CIH Level 4) or equivalent experience, with a commitment to achieving this if not already held
Significant experience managing income collection or arrears recovery services within a housing or public sector environment, including leading teams and driving performance
Strong knowledge of housing income management, welfare reform, and relevant legislation affecting rent collection and tenancy sustainment
Strong communication and collaborative skills, with the ability to work effectively in a diverse community

Our Benefits

Competitive salary [£58,551- £61,686]
Local Government Pension Scheme membership.
Generous annual leave: 29 days, rising to 33 with 5+ years’ service, plus bank holidays and 3 additional days at Christmas.
Flexible and agile working to support work–life balance.
Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).
Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.

About Tower Hamlets

Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.

Apply Now

Refine Your Search

customer experience manager jobs in ware, hrt

Income Team Manager

Operations Manager - London

Customer Experience Manager (E-commerce)

Property Manager

Property Manager - Experienced

Client Relationship Manager (Maternity Cover)

Operations & Customer Experience Manager

New Business Account Manager (OTE 60K)

General Manager - Samsung Experience Store

Operation Manager

Trainee Account Manager

Assistant General Manager

Luxury Sales Professional - Canary Wharf

Trainee Customer Service

Customer Service Manager

Enterprise Customer Experience Manager

Customer Experience Manager, Enterprise

Customer Service Manager