Customer experience agent Work, Jobs in Warrington, Chs (with Salaries)

Collections Agent
Olton Alexander Limited —Newton-le-Willows
- £25,500 a year
- Full-time
- CRM software
- Conflict management
- Organisational skills
- Free parking
Quick apply
9d
Field Interviewer - Warrington
the National Centre for Social Research —Warrington
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Customer Care Agent
ABM UK —Manchester Airport
- Full-time
- Communication skills
- Employee discount
Quick apply
Baggage Hall Agent - Manchester airport - PART TIME - UK
Swissport International AG —Manchester
- £13.18 an hour
- Part-time
- Warehouse experience
- Communication skills
- Free parking
- Employee assistance programme
11d
Customer Service Agent - Commercial
Manchester Airport —Manchester
- Communication skills
- Annual leave
- Employee discount
3d
Customer Service Agent
Menzies Aviation —Manchester Airport
- Part-time
- Customer service
- Cash handling
- Communication skills
5d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Warrington
- £3,800 a month
- Full-time
- Sales
Quick apply
Customer Care Agent
ABM —Manchester Airport
- Full-time
- Communication skills
Customer Service Agent
P.Louise —Stockport
- £26,000 a year
- 8 hour shift
- Computer literacy
- Organisational skills
- Computer skills
- Employee discount
Quick apply
26.109 Customer Services Agent
Disclosure & Barring Service —Liverpool
- £26,436 a year
- Part-time
- Hybrid work
- Computer literacy
- Presentation skills
- Continuous improvement
- Annual leave
- Employee assistance programme
14d
Field Interviewer - Wigan
the National Centre for Social Research —Wigan
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Reservations Agent
The Reserve Chester Zoo —Chester
- £27,000 a year
- Weekend availability
- Hotel
- Organisational skills
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
Airport Driver
ABM —Manchester Airport
- £14.36 an hour
- Full-time
Call Centre Agent - Telecoms Appointment Setter
Cleartech Communications Ltd —Bolton
- From £24,000 a year
- 8 hour shift
- CRM software
- In-person
- Free parking
- Annual leave
Quick apply
12d
Validation Administrator
Lanes Group —Great Sankey
- £26,436.80 a year
- Full-time
- Continuous improvement
- Free parking
Quick apply
1d
Lounge Services Team Member Host - FULL TIME - Manchester Airport
Swissport International AG —Manchester
- £13.75 an hour
- Full-time
- Bar
- Communication skills
- Free parking
- Employee assistance programme
7d
Customer Experience Agent
The Vaults Group —Liverpool
- £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Employee discount
Quick apply
2d
Customer Service Agent
ABM —Liverpool
- £12.71 an hour
- Part-time
- Communication skills
Case Handler / Conveyancer
PLS Solicitors —Altrincham
- Up to £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Free parking
- Work from home
Quick apply
10d
Food Prep Agent- Aspire Executive Lounge - Manchester Airport
Swissport International AG —Manchester
- £14.85 an hour
- Full-time
- Free parking
- Employee assistance programme
11d

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customer experience agent jobs near warrington, chs

Collections Agent

Olton Alexander Limited -
Newton-le-Willows

Quick apply

Job details

Full-time
£25,500 a year
9 days ago

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

CRM software
Accounts receivable
Customer service call handling
Inbound customer enquiry call handling
Credit note processing
Financial reconciliation support
Case record updates
Outbound debtor call management
Accounts Receivable Credit Control
Customer account reconciliation
Account escalation for debt management
Conflict management
Organisational skills
Customer interaction
Outbound calling
Interpersonal troubleshooting
Cash handling
Account reconciliation

Full job description

We are seeking a detail-oriented Collections Agent to support a large-scale redress programme.

This role combines customer contact (inbound/outbound calls) with administrative support, focusing on billing queries, collections activity, and resolving account discrepancies.

The successful candidate will play a key role in ensuring accurate billing, supporting debt recovery, and delivering a professional and empathetic customer experience.

Key Responsibilities

Handle inbound and outbound customer calls relating to billing, invoices, and outstanding balances
Support collections activity, including contacting customers to discuss overdue accounts and agree repayment solutions
Respond to customer billing queries via phone and email in a clear and professional manner
Investigate and resolve account discrepancies and billing issues
Issue invoice amendments, adjustments, and credit notes where required
Maintain accurate and up-to-date records within CRM and operational systems
Monitor accounts and prepare cases for further collections or escalation where necessary
Work closely with internal teams (e.g. finance) to support account reconciliation
Identify and escalate system, process, or customer issues

Requirements

Strong attention to detail and accuracy
Confident and professional telephone manner
Comfortable handling sensitive financial conversations
Good problem-solving and conflict resolution skills
Strong organisational skills with the ability to manage high workloads
Ability to work in a target-driven or KPI-focused environment

Desirable Experience

Experience in collections, debt recovery, or call centre environments
Background in billing, finance administration, or customer accounts
Experience using CRM or case management systems
Experience within financial services or regulated environments (FCA)
Understanding of CASS or customer money handling (advantageous)

Benefits

Personal bonus structure
Training and development opportunities
Supportive and team-focused working environment
Opportunity to gain experience within a fast-paced financial operations programme

Job Type: Full-time

Pay: £25,500.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Experience:

Collection & Debt Recovery: 1 year (required)
FCA Regulated Business: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer experience agent jobs in warrington, chs

Collections Agent

Field Interviewer - Warrington

Customer Care Agent

Baggage Hall Agent - Manchester airport - PART TIME - UK

Customer Service Agent - Commercial

Customer Service Agent

JUNIOR SALES ADVISOR

Customer Care Agent

Customer Service Agent

26.109 Customer Services Agent

Field Interviewer - Wigan

Reservations Agent

Airport Driver

Call Centre Agent - Telecoms Appointment Setter

Validation Administrator

Lounge Services Team Member Host - FULL TIME - Manchester Airport