Product support engineer Work, Jobs in Warrington, Eng (with Salaries)

Support Engineer
Ping Technology Labs LTD —Manchester
- £30,000 - £45,000 a year
- Full-time
- SQL
- APIs
- In-person
- Language training provided
- Employee discount
Quick apply
6d
Product Engineer
Slingco —Rossendale
- £40,000 - £45,000 a year
- Hybrid work
- Engineering
- No degree
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Project Engineer - ASL Engineering Projects
Pharmagraph —Runcorn
- £40,000 - £45,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
Assistant Project Manager
RSE —Warrington
- Engineering
- Project management
- Communication skills
- Employee discount
VIE Junior Mechanical & Electrical Project Engineer
Colas —Warrington
- AutoCAD
- CAD
- Engineering
16h
VIE Junior Mechanical & Electrical Project Engineer
COLAS ROADS UK —Warrington
- AutoCAD
- CAD
- Engineering
1d
Support Engineer - Liverpool
Labman Automation —Liverpool
- £38,000 - £44,000 a year
- Full-time
- Analysis skills
- In-person
- Hand tools
Senior Product Designer
Street Group —Manchester
- £50,000 - £68,000 a year
- Full-time
- Hybrid work
- Work from home
- Flexible schedule
Quick apply
Quality Engineer
Apeks Marine Equipment - Aqualung —Blackburn
- £40,000 - £45,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Computer skills
- Free parking
- Health & wellbeing programme
Quick apply
1d
Graduate Tendering Engineer
ABB Limited —Warrington
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
1h
Product Support Engineer
Amadeus IT Group —Manchester Airport
- 12 hour shift
- Maintenance
- IT
IT Support Engineer
GWA Group —Warrington
- Full-time
- Azure
- Windows
- Driving
Service Technician
Chroma Engineering —Little Hulton
- Up to £32,000 a year
- Full-time
- Schematics
- In-person
- Hand tools
Quick apply
3d
Quality Engineer
Delkia —St Helens
- Temporary
- Hybrid work
- ERP systems
- Analysis skills
- Communication skills
- Free parking
1d
Project Engineer
RSE —Warrington
- Engineering
- Project management
- Electrical Engineering
- Employee discount
Site Reliability Engineer (DV Security Clearance)
CGI —Manchester
- Full-time
- DevOps
- Scripting
- In-person
Quick apply
Civil Design Engineer
RSE —Warrington
- Engineering
- Communication skills
- Employee discount
Technical Services Engineer
Encirc —Elton
- £29,000 - £31,000 a year
- Windows
- Microsoft Office
- In-person
Quick apply
QA Engineer
Betfred —Manchester
- £37,000 - £46,500 a year
- Full-time
- SQL
- Continuous improvement
- APIs
- Annual leave
- Employee assistance programme
Quick apply
11d
Account Director
illumx Ltd —Stockport
- £45,000 - £55,000 a year
- Full-time
- Microsoft Outlook
- Sales
- English
- Free parking
Quick apply
14d

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Support Engineer

Ping Technology Labs LTD
Manchester

Quick apply

Job details

Full-time
£30,000 - £45,000 a year
6 days ago

Benefits

Casual dress
Free flu jabs
Company pension
Language training provided
Company events
Employee discount
Transport links
Bereavement leave
Referral programme
Sick pay

Qualifications

Technical support
SQL
Zendesk
REST
APIs
AI
Communication skills
Python

Full job description

Support Engineer (Customer Success / Technical Support)

Python, REST APIs, SQL
Manchester City Centre (Deansgate) – In-person, 5 days per week
Full-time
Salary between £30,000-45,000 (Dependent on experience and skill set)

About the role

We’re hiring a Junior–Mid Level Support Engineer to own customer success and build our support function from the ground up at a fast-growing proxy infrastructure company used by web-scraping, automation, and agentic AI companies worldwide.

We support thousands of customers across 200+ countries, process 15+ billion proxy requests per month, and handle petabytes of data flowing through our network.

We’ve grown bootstrapped to $2M ARR with +318% YoY platform sign-up growth — and we’re just getting started.

Right now, support runs through the founder. Your job is to change that. You’ll own the entire customer experience — from onboarding and KYC to technical troubleshooting and documentation — and build the tooling and processes that let us scale toward a 24/7 support team. This isn’t a ticket-answering job; it’s a build-the-function job that happens to include answering tickets.

This is a fast-paced, high-ownership startup environment. We move quickly, ship frequently, and expect you to learn fast, take responsibility, and make decisions without waiting for permission.

You’ll gain hands-on experience with support tooling and automation, API integration, KYC and identity verification, trust and safety, and the processes behind a SOC 2 attestation.

What you’ll be doing

Support customers across chat, email, and tickets — proxy integration, connection and blocking issues, billing and account queries
Build internal tooling and automations using APIs to speed up support tasks
Reduce ticket volume at the source by improving customer flows and UX
Own and improve customer-facing documentation and troubleshooting guides
Manage ticket triage and evaluate AI tooling for deflection and auto-triage
Run customer onboarding and KYC flows (iDenfy), including manual review edge cases
Handle abuse reports, AUP enforcement, and account suspensions
Feed ticket themes and pain points back into product decisions

What we’re looking for

Must have

1–3 years experience in a technical support, customer success, or similar role
Basic Python (or similar) for automation and working with APIs
Comfortable with REST APIs and reading API docs independently
Basic SQL for pulling customer data and debugging
Excellent written communication — clear, concise, and empathetic
Comfortable handling sensitive customer data (PII) responsibly
Comfortable working in-person in Manchester, 5 days per week
Strong ownership mindset — happy being the first person in the function

Nice to have

Experience with support platforms (Intercom, Zendesk, Plain, Front, Help Scout)
Familiarity with proxies/networking (residential vs ISP vs datacenter IPs, sessions, geotargeting)
Experience with identity verification tools (iDenfy, Sumsub, Onfido, Persona, Veriff)
Experience with AI support tooling (Intercom Fin, Zendesk AI) or OpenAI/Anthropic APIs
Trust and safety or abuse-handling exposure
Familiarity with SOC 2 or compliance platforms (Vanta, Drata, OneLeet)
Experience writing documentation in Mintlify, GitBook, or Notion
Willingness to relocate in the future is a plus. We plan to relocate our head office to London within the next few years, and compensation would be reassessed as part of any relocation.

What you’ll get

Salary between £30,000-45,000 (Dependent on experience and skill set)
High ownership from day one
The chance to build a support function from scratch
A steep learning curve and rapid growth
A young, ambitious team building a fast-growing company
Clear path toward leading the support team

How to apply

Send a short note on why you’re interested
Examples of customer-facing writing or any support/tooling you’ve worked on
GitHub or project links if available
Apply via Indeed platform.

Job Type: Full-time

Pay: £30,000.00-£45,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company events
Company pension
Employee discount
Free flu jabs
Language training provided
Referral programme
Sick pay
Transport links

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

product support engineer jobs in warrington, eng

Support Engineer

Product Engineer

Project Engineer - ASL Engineering Projects

Assistant Project Manager

VIE Junior Mechanical & Electrical Project Engineer

VIE Junior Mechanical & Electrical Project Engineer

Support Engineer - Liverpool

Senior Product Designer

Quality Engineer

Graduate Tendering Engineer

Product Support Engineer

IT Support Engineer

Service Technician

Quality Engineer

Project Engineer

Site Reliability Engineer (DV Security Clearance)

Civil Design Engineer

Technical Services Engineer

QA Engineer

Account Director

I want to receive the latest job alerts for product support engineer in warrington, eng

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