Performance improvement specialist Work, Jobs in Warsash, Ham (with Salaries)

Principal Specialist - Performance, Insight & Improvement
Southampton City Council —Southampton
- £52,413 - £58,865 a year
- Full-time
- Employee assistance programme
- Employee discount
9d
Mission Operations Specialist - UK
Saronic Technologies —Portsmouth
- Full-time
- Military
- Engineering
- Data analysis skills
- Annual leave
Supply Chain Operations Specialist
Remote Medical Inc. —Fareham
- £36,000 a year
- Full-time
Quick apply
Assistant Procurement Specialist
Wessex NHS Procurement Limited —Southampton
- £32,073 - £39,043 a year
- Full-time
- Annual leave
- Employee discount
EMEA Trade Operations Senior Specialist
Cytiva —Chichester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Bachelor's degree
- Annual leave
Regional Facilities Manager
Praxis Facilities Management —Fareham
- Full-time
- Employee assistance programme
Quick apply
12d
Information Officer
IWT PHU Single Corporate Service —Portsmouth
- £32,073 - £39,043 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
Quick apply
10d
Team Leader - Customer-Centric Ways of Working and Collaboration
Southampton City Council —Southampton
- £47,181 - £51,357 a year
- Full-time
- Continuous improvement
- Communication skills
- Employee assistance programme
- Employee discount
12d
Resolution Team Lead
B&Q —Eastleigh
- £36,000 - £40,000 a year
- Part-time
- Hybrid work
- Continuous improvement
- Recruiting
- Training & development
- Annual leave
- Employee assistance programme
7d
Regional Operations Manager
Evri —Southampton
- £45,000 - £50,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
3d
Customer Operations Manager
Royal Mail Group —Sandown
- £45,888 - £50,476 a year
- Full-time
- Travel
- Leadership
- Annual leave
- Sick pay
1d
Digital Proposition Specialist
Quilter —Southampton
- Full-time
- Hybrid work
- Leadership
- Communication skills
Customer Support Specialist (Customer Support Management)
Boeing —Gosport
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Bachelor's degree
2d
FM Contract Co-Ordinator
BJF Group —Gosport
- Full-time
- Administrative experience
- Team management
- Contracts
- Annual leave
- Employee assistance programme
Quick apply
10d
Senior Financial Planning & Analysis Specialist
Arqiva —Winchester
- Up to £78,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Accounting
- Employee discount
Laboratory Programme Manager
CBRE —Southampton
- Full-time
- Microsoft Word
- Laboratory experience
- Continuous improvement
Quality Manager
Vestas —Newport
- Full-time
- Engineering
- Bachelor's degree
- Continuous improvement
- Annual leave
Senior Reputation Analyst
University of Southampton —Southampton
- £36,636 - £44,746 a year
- Full-time
- Data analysis skills
- Analysis skills
- University
Strategic Account Manager (Defence and Aerospace)
TÜV SÜD —Fareham
- Full-time
- CRM software
- English
- Employee assistance programme
Deployment Specialist
ICE - Industrial Cleaning Equipment —Totton
- Full-time
- Hybrid work
- Travel
- Leadership
- Communication skills
Quick apply

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Principal Specialist - Performance, Insight & Improvement

Southampton City Council -
Southampton

Apply Now

Job details

Permanent | Full-time
£52,413 - £58,865 a year
9 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Car scheme

Qualifications

Continuous improvement cycles oversight
Root cause analysis

Full job description

Organisation

Southampton City Council

Service Area

Housing

Job Location

Civic Centre, Southampton, SO14 7LY

Contract Length

Permanent

Work Hours

Full time - 37 Hours per week

Salary

£52,413 - £58,865 per annum

Closing Date

26/08/2026

Job Reference

17031

Documents

Job Description

Southampton City Council Housing is embedding a new operating model designed to strengthen accountability, improve decision-making and put customer insight, performance and continuous improvement at the heart of how services are planned, managed and improved.

We are looking for an experienced and curious professional to lead the development and embedding of Housing’s Performance Framework and Customer Insight Model. This is not a traditional performance reporting role. The successful candidate will help Housing understand what matters, how services are performing, what residents are experiencing and where learning needs to translate into action.

Working across Housing, you will create practical frameworks, standards and methods that help leaders, managers and teams use evidence well. You will connect performance information, customer insight, complaints learning, TSMs, case studies, service data and assurance evidence so that Housing can make better decisions, focus on the right priorities and demonstrate improvement.

You will support a culture where performance conversations start with purpose and customer outcomes, not just targets. You will help managers use evidence to understand root causes, identify risks, spot unintended consequences and build meaningful service improvement activity through routines such as service reviews and Quarterly Action Plans.

The role will suit someone who enjoys turning complex evidence into clear choices, building practical frameworks, working with senior leaders, and helping large organisations learn and improve. You may have experience in performance management, customer insight, service improvement, business intelligence, organisational learning, housing, local government, regulation or another complex customer-facing environment.

If you are motivated by helping services understand their impact, listen to customers, make better decisions and turn learning into measurable improvement, we would like to hear from you.

What we can offer you:

Salary: The salary band for this role is £52,413 - £58,865 per annum. The starting salary is £52,413 with annual progression through the salary bands.

Here at SCC we have a range of different benefits, a few examples can be found below.

Excellent local government pension with 15.2% employer contribution
Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
Generous holiday 25–31 days, based on role and service
Flexible working options (role-dependent)
Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
Training and development, including coaching and mentoring
Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
Veteran-friendly employer with the Armed Forces Covenant
Retail discounts and savings through the Southampton City Council benefits platform
Discounted memberships at local sports and fitness centres
Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
Employee volunteering scheme with 2 paid days leave to volunteer

For further information on our benefits package please visit: Employee benefits (southampton.gov.uk)

If you feel you have the necessary background, experience, and skills to undertake this role we would like to hear from you.

Contact details for informal discussion:

For an informal chat about the roles, please contact Matt Luik, Principal Specialist Housing Planning, Performance and Governance via email to arrange a Teams call, [email protected]

Recruitment contact details:

Email: [email protected]
Tel: 023 8083 4033

For more information about SCC please visit Southampton City Council
Follow us on social media for regular updates on our featured jobs and latest news.

If you are motivated by helping services understand their impact, listen to customers, make better decisions and turn learning into measurable improvement, we would like to hear from you.

What we can offer you:

Salary: The salary band for this role is £52,413 - £58,865 per annum. The starting salary is £52,413 with annual progression through the salary bands.

Here at SCC we have a range of different benefits, a few examples can be found below.

Excellent local government pension with 15.2% employer contribution
Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
Generous holiday 25–31 days, based on role and service
Flexible working options (role-dependent)
Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
Training and development, including coaching and mentoring
Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
Veteran-friendly employer with the Armed Forces Covenant
Retail discounts and savings through the Southampton City Council benefits platform
Discounted memberships at local sports and fitness centres
Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
Employee volunteering scheme with 2 paid days leave to volunteer

For further information on our benefits package please visit: Employee benefits (southampton.gov.uk)

If you feel you have the necessary background, experience, and skills to undertake this role we would like to hear from you.

Contact details for informal discussion:

For an informal chat about the roles, please contact Matt Luik, Principal Specialist Housing Planning, Performance and Governance via email to arrange a Teams call, [email protected]

Recruitment contact details:

Apply Now

Refine Your Search

performance improvement specialist jobs in warsash, ham

Principal Specialist - Performance, Insight & Improvement

Mission Operations Specialist - UK

Supply Chain Operations Specialist

Assistant Procurement Specialist

EMEA Trade Operations Senior Specialist

Regional Facilities Manager

Information Officer

Team Leader - Customer-Centric Ways of Working and Collaboration

Resolution Team Lead

Regional Operations Manager

Customer Operations Manager

Digital Proposition Specialist

Customer Support Specialist (Customer Support Management)

FM Contract Co-Ordinator

Senior Financial Planning & Analysis Specialist

Laboratory Programme Manager

Quality Manager

Senior Reputation Analyst

Strategic Account Manager (Defence and Aerospace)

Deployment Specialist

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