Service delivery manager Work, Jobs in Water Orton, War (with Salaries)

Service Delivery Manager
Convergence Group —Solihull
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Communication skills
Quick apply
Service Desk Manager
wavenet —Shirley
- Full-time
- Team management
- Travel
- Training & development
Quick apply
Service Delivery Manager
SCC —Birmingham
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Data analysis skills
Business Support Officer
Midlands Partnership University NHS Foundation Trust —Lichfield
- £28,392 - £31,157 a year
- Part-time
- Hybrid work
- Management
- Computer literacy
- Data entry
- Free parking
- Annual leave
2d
Contractor Update Administrator Opportunities
Platform Housing Group —Birmingham
- Full-time
- Remote
- Administrative experience
- Travel
- Data entry
- Annual leave
- Employee assistance programme
1d
Policy, Performance & Complaints Manager
Warwick District Council —Warwick
- £53,460 - £55,611 a year
- Part-time
- Analysis skills
- Continuous improvement
- Communication skills
Service Desk Manager
ParentPay Group —Coventry
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
Recruitment & Selection Officer PART-TIME - Counter Terrorism Policing
West Midlands Police —Birmingham
- £28,914 - £32,613 a year
- Part-time
- Customer service
- Human resources
- Recruiting
3d
Delivery Manager
HM Courts & Tribunal Service —Birmingham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
10d
Service Delivery Manager
Cox Automotive —Coventry
- £40,000 a year
- Full-time
- Employee discount
Customer and Trading Manager - Online
Sainsbury's —Sutton Coldfield
- From £31,700 a year
- Customer service
- Retail management
- Leadership
- Employee discount
Junior Service Delivery Manager
Ericsson —Nuneaton
- Computer Science
- Engineering
- English
Training & Implementation Project Manager
Pinewood.AI —Solihull
- Hybrid work
- Team management
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Systems Manager
KRL Logistics —Solihull
- Full-time
- Continuous improvement
- IT
- Free parking
- Work from home
Quick apply
12d
Customer Services Team Adviser
Advisory, Conciliation and Arbitration Service —Birmingham
- £30,120 - £30,995 a year
- Part-time
- Presentation skills
- Communication skills
5d
Customer Insight Project Coordinator
Government Property Agency —Birmingham
- £36,000 - £39,494 a year
- Full-time
- Analysis skills
- Presentation skills
- Communication skills
Airport Station Manager
Wilson James —Birmingham
- £50,000 - £53,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Budgeting
- Annual leave
- Employee discount
Delivery Manager
HM Courts and Tribunals Service —Birmingham
- £35,335 - £37,847 a year
- Part-time
- Presentation skills
- Leadership
- Communication skills
- Annual leave
10d
Customer Delivery Manager
Walsall Council —Walsall
- £55,662 - £59,490 a year
- Full-time
- Customer service
- Team management
- Communication skills
- Flexitime
4d
Customer Experience Manager
Avanti West Coast —Birmingham
- Full-time
- Customer service
- Continuous improvement
- Travel
9d

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service delivery manager jobs near water orton, war

Service Delivery Manager

Convergence Group -
Solihull

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year

Benefits

Company pension

Qualifications

CRM software
Client engagement
IT service management
LAN
Network infrastructure
Continuous improvement
Continuous improvement cycles oversight
B2B
Relationship management
Customer support
Customer interaction
Communication skills
Time management

Full job description

At Convergence Group, we’ve spent 20 years building a business that puts customers first. Our mission? To provide ‘Connectivity as a Service’ (CaaS) - and we need a Service Delivery Manager to ensure our customers experience the very best service in the industry. As our Service Delivery Manager, you’ll support the Service Delivery & Assurance team as the trusted partner for our customers, ensuring they get the best out of our LAN and WAN Network Products and Services.

What it’s really like here

The pace and intensity are higher than most environments in our sector. The workload is typically around 30% greater than many people will have experienced elsewhere - not because we are chaotic, but because we are ambitious and constantly building. We grow organically and through acquisition, continuously integrating, improving and raising the bar. The landscape evolves, priorities shift, and expectations rise. If you prefer a predictable, static environment, this probably won’t feel comfortable. If you are energised by growth, movement and high standards, it can be deeply rewarding.

Your strengths will have a bigger platform here - and you will be stretched behaviourally more than in most environments. We value respectful honesty: anyone can challenge an idea; hierarchy doesn’t protect thinking and getting it right matters more than being right. Ego doesn’t perform well here; curiosity, learning and ownership do. We hire people who are already strong at their craft - the stretch at Convergence Group is navigating pace, complexity and constant evolution. This environment isn’t for everyone, but for the right person it offers an exceptional opportunity for impact, growth and accelerated development.

What you’ll do as our Service Delivery Manager

You will act as the voice of the customer within Convergence Group.
Lead service performance reviews and drive Service Improvement Plans when needed.
Keep your customers happy and coming back for more! Stay ahead with regular meetings and calls to build stronger relationships, boost satisfaction, and drive growth effortlessly.
Proactively manage escalations, incidents, and service requests while delivering insightful performance reports that drive continuous improvement.
Conduct regular customer pulse surveys and in-depth quarterly reviews to measure service quality, understand customer perception, and identify opportunities for continuous improvement.
Monitor KPIs to ensure SLAs are met, CSAT metrics are achieved, and renewal rates remain high.
Work closely with sales, delivery, and tech teams to spot upsell and cross-sell opportunities - driving more value for customers while strengthening partnerships!

What we’re looking for

5+ years’ experience in a customer service role managing B2B customer relationships in IT, Telecoms, or Infrastructure
Experience of managing customer service in the delivery of Lan, Wan, Wifi or Security solutions
Strong emotional intelligence to build meaningful and successful relationships
Experience as a customer advocate and internal champion
Proven track record in customer satisfaction, reporting and service improvement planning
Excellent verbal and written communication skills – you make complex things simple
Proficiency in Zoho CRM, and ServiceNow (or similar tools)
Strong time management and organisation skills to juggle multiple priorities
Ability to pass BPSS and other clearances

What you’ll get

Salary: £40,000 - £60,000 for experienced A-players
Time off: 33 days holiday (including bank holidays)
Benefits: Private medical, enhanced pension, income protection & life assurance
Hybrid working: 3 days a week in Solihull office & flexible core hours
Dog-friendly office – yes, really!

Who Are Convergence Group?

At Convergence Group, we break free from corporate red tape as a privately-owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in Wan, Lan, WiFi and Security solutions we stand out by revolutionising infrastructure management – making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right skills, attitude, and drive to shape the future with us.

Where A Players come to make a difference

If you’re driven, customer-focused, and ready to take your service delivery career to new heights, apply now and be part of a company that’s redefining connectivity solutions!

Quick apply

Refine Your Search

service delivery manager jobs in water orton, war

Service Delivery Manager

Service Desk Manager

Service Delivery Manager

Business Support Officer

Contractor Update Administrator Opportunities

Policy, Performance & Complaints Manager

Service Desk Manager

Recruitment & Selection Officer PART-TIME - Counter Terrorism Policing

Delivery Manager

Service Delivery Manager

Customer and Trading Manager - Online

Junior Service Delivery Manager

Training & Implementation Project Manager

Systems Manager

Customer Services Team Adviser

Customer Insight Project Coordinator

Airport Station Manager

Delivery Manager

Customer Delivery Manager

Customer Experience Manager

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