Customer experience manager (cxm) Work, Jobs in Watford, Eng (with Salaries)

Customer Experience Manager
ABACUS —London
- Azure
- Salesforce
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
1d
Customer Experience Manager, Strategic Enterprise
NAVEX —London
- £60,000 a year
- Full-time
- Hybrid work
- Communication skills
2d
Client Assistant, Sponsorship & Consultancy
Dentsu —London
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
- Employee discount
8d
Cluster Director of Sales - South
Hilton —Watford
- Full-time
- Hospitality
- Sales
- Hotel
- Employee stock purchase plan
- Annual leave
Client Partner
Dentsu —London
- Full-time
- Hybrid work
- Leadership
- Negotiation
- Annual leave
- Employee assistance programme
Influencer Account Executive
Dentsu —London
- Full-time
- Hybrid work
- Microsoft Outlook
- Project management
- Employee discount
Data Visualisation Manager
Dentsu —London
- Full-time
- SQL
- Project management
10d
Principal Product Marketing Manager - Contact Centre/CCaaS
Sprinklr —London
- Full-time
- Sales
- Customer service
- Product management
- Annual leave
Programme Manager (Commissioning)
Sygna —London
- Engineering
- No degree
- Construction experience
- Annual leave
- Employee discount
Senior Lead - Digital Analytics
Dentsu —London
- Full-time
- Hybrid work
- SQL
- Presentation skills
- JavaScript
- Employee discount
5d

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Customer Experience Manager, Strategic Enterprise
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customer experience manager (cxm) jobs near watford, eng

Customer Experience Manager

ABACUS -
London

Quick apply

Job details

1 day ago

Benefits

Private dental insurance
Annual leave
Company pension
Discounted gym membership
Company events
Private medical insurance
Employee discount
Life insurance

Qualifications

SSO
ConnectWise
Azure
Salesforce
Microsoft Exchange
Microsoft Office
AWS
Mobile device management
Organisational skills
ServiceNow
IT
Financial services
Active Directory

Full job description

Job Summary

As our Customer Experience (CX) Manager, you will be responsible for managing a portfolio of Abacus customer relationships to provide guidance on best practices and use of the Abacus platform. Additionally, you will gather intelligence which can be used to enhance the customer experience as it relates to the delivery of our technology services.

Responsibilities (including but not limited to the following as required)

Manage and facilitate recurring customer QBR meetings to discuss service enhancements and/or existing service challenges
VoC - challenges and market trends/concerns and other feedback, accurate documentation in internal Abacus systems.
Manage a portfolio of 30-40 customers, primarily based in London, with regular meetings and some travel required.
Ensure that all services consistently meet customer expectations
Identify customer needs to recommend and upsell Abacus services
Documenting and tracking customer information (i.e. NPS, CSAT and customer profitability)
Continuous customer education: understanding the business, the growth, the health
Exhibit thorough understanding of the Abacus platform, products, service delivery model, partnerships and related services
Function as customer and Abacus advocate to resolve issues related to (billing, support, portal, etc.)
Document opportunities which may arise from operational challenges that customers face
Provide training to customers in the use of the Abacus customers portal
Flexibility to work outside of scheduled hours when necessary.
Work with the team to coordinate and prepare for customer events
Promote the Abacus brand via various channels i.e. social media, events etc.
Attend new business pitches when appropriate.

Skills

Strong ability to assess and prioritize work in a fast-paced environment.
Ability to perform effectively under pressure and meet tight deadlines.
Proven success managing, selling and developing customer accounts within the financial services and/or technology fields.
Strong interpersonal skills and the ability to build lasting relationships with new and current customers.
Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
Candidate to work cross-functionally with internal Abacus teams; including but not limited customer service, business development, engineering, products and project management.
Self-motivated, very detail-oriented and organized.
Comprehensive understanding of customer/server technologies.
Understanding of cyber security concepts (e.g. phishing tests, penetration testing, vulnerability scanning, SIEM, email security, endpoint Protection, MDM etc…)
Some technical proficiency in the following areas are required:
- Understanding public vs hybrid infrastructure models (i.e. Azure/AWS/Private)
- Active Directory
- Dual Factor Authentication technologies
- Microsoft Exchange & MS Office 365 suite
- Microsoft MDM/MAM
- SSO
- Varonis
- KnowB4

Qualifications

5+ years of relevant CXM experience required; experience with advanced technology concepts and financial services is a plus.
Hands-on technical experience required
Collaborative and positive mindset.
Organized, analytical and thorough is a must
Proficient in Salesforce and Connectwise/ServiceNow, helpful.
Hybrid (2-3 days in the office, meeting with customers in person)

The Benefits of Working for Abacus:

Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
Gym discount
Life insurance
Comprehensive travel insurance for you and your family in line with scheme rules
Confidential well-being and counselling support
Competitive Compensation
Contributory pension scheme
Company events
Private Medical and Dental Insurance

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customer experience manager (cxm) jobs in watford, eng

Customer Experience Manager

Customer Experience Manager, Strategic Enterprise

Client Assistant, Sponsorship & Consultancy

Cluster Director of Sales - South

Client Partner

Influencer Account Executive

Data Visualisation Manager

Principal Product Marketing Manager - Contact Centre/CCaaS

Programme Manager (Commissioning)

Senior Lead - Digital Analytics

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