Senior application support analyst Work, Jobs in Watford, Hrt (with Salaries)

Senior Application Support Analyst
Marriott International, Inc —London
- Full-time
- Hospitality
- Customer service
- Hotel
Data Assistant and Analyst
ICAB —Watford
- £33,000 - £35,000 a year
- Full-time
- Data analysis skills
- In-person
- Communication skills
- Health & wellbeing programme
- Work from home
Quick apply
13d
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Customer service
- Organisational skills
- IT
12d
Senior Cloud Billing Analyst
Softcat —Marlow
- Hybrid work
- Microsoft Excel
- Oracle
- Analysis skills
- Flexible schedule
11d
Senior Consultant
VFS SPV Ltd —London
- £55,000 - £75,000 a year
- Full-time
- Engineering
- English
- Master's degree
- Free parking
Quick apply
Senior Director, Information Technology EMEA
Spin Master Ltd —Marlow
- Full-time
- Management
- IT
- Leadership
- Flexible schedule
Senior Business Analyst
Government Digital Service —London
- £56,850 - £68,570 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Agile
- Annual leave
- Employee assistance programme
11d
[Korea Development Bank] Analyst / Accounting
Korea Development Bank —London
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Quick apply
Senior Business Analyst
UK Health Security Agency —London
- £56,185 - £70,566 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Agile
14d
Senior Business Analyst
Nationwide Building Society —London
- From £50,000 a year
- Temporary
- Management
- Analysis skills
LTC Senior Operation Performance Analyst
Office of Rail and Road —London
- £58,827 - £64,237 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
5h
Senior Analyst (Housing)
Greater London Authority —London
- £58,217 a year
- Full-time
- Hybrid work
- Python
- Annual leave
7d
Senior Cyber Threat Intelligence Analyst
Department for Work and Pensions —London
- £50,044 - £51,528 a year
- Overtime
- Presentation skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
4d
Senior QA Tester (SC Cleared)
Scrumconnect Consulting —Staines-upon-Thames
- £300 - £350 a day
- Travel
- Scripting
- Agile
Senior Business Analyst - Ops Transformation
Smart Pension —London
- Hybrid work
- Analysis skills
- Agile
- Financial services
- Employee assistance programme
- Employee discount
Senior Support Analyst
MRI Software —London
- Full-time
- Customer service
- SQL
- Communication skills
Test Analyst
Arbuthnot Latham —London
- Azure
- Salesforce
- Microsoft Office
Senior Analyst - BCG Vantage, Transform
Boston Consulting Group —London
- Full-time
- English
- Master's degree
- SQL
Senior Business Analyst
Scrumconnect Consulting —Staines-upon-Thames
- £350 - £400 a day
- Analysis skills
- Mentoring
- Agile
Senior IT Support Analyst
Lime —London
- Weekend availability
- Hybrid work
- Customer service
- Travel
- APIs
Quick apply

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senior application support analyst jobs near watford, hrt

Senior Application Support Analyst

Marriott International, Inc -
London

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Job details

Full-time

Qualifications

Hospitality
Incident management
Customer service
Analysis skills
Continuous improvement
ServiceNow
Application support
Communication skills

Full job description

Additional InformationPosition number: 100000009991
Job Number26074225
Job CategoryInformation Technology
LocationBarnard's Inn 86 Fetter Lane, London, London, United Kingdom, EC4A 1EN
ScheduleFull Time
Located Remotely?N
Position Type Management

Position Summary

The Senior Application Systems Analyst serves as a subject matter expert providing advanced support for reservation and revenue management systems. This role focuses on resolving user issues, improving support workflows, and enhancing customer experience through efficient incident management and continuous service improvement. The analyst collaborates with business stakeholders, service providers, and IT teams to ensure seamless system performance and reduced incident recurrence.

Scope

Location: London

Role Type: Individual Contributor

Key Responsibilities

Provide expert-level application support and act as escalation point for complex issues
Manage end-to-end incident resolution using ServiceNow, phone, chat, and knowledge tools
Improve categorisation, workflows, and processes to reduce incidents and resolution times
Collaborate with internal teams, service providers, and business stakeholders
Develop and maintain knowledge articles and process documentation
Support CRM integration initiatives and technical requirements documentation
Ensure adherence to ITIL processes (incident, problem, and change management)
Train and mentor junior analysts and support team members
Identify gaps and drive continuous improvement in support operations
Advocate for customer needs and enhance overall service experience

Candidate Profile

Experience

3+ years of experience in application support, customer service, or hospitality environments
3+ years experience with reservation systems (e.g., MARSHA or similar platforms)
Experience working in a 24/7 service desk or call centre environment
Strong track record of customer-focused support delivery

Skills & Competencies

Strong written and verbal communication skills
Expertise in incident management and ticketing systems (e.g., ServiceNow)
Problem-solving and analytical thinking skills
Ability to prioritise, categorise, and resolve incidents effectively
Knowledge of property management systems and business applications (preferred)
Stakeholder management and collaboration skills
Ability to train others and share knowledge effectively
Continuous improvement mindset and adaptability

Why Join Marriott International?

Join a global leader in hospitality where you can contribute your technical expertise to impactful systems supporting hotel operations worldwide. Be part of a collaborative, customer-focused environment that values innovation, continuous learning, and career growth.

Bring your talent expertise to the world stage. Apply today and make your mark with Marriott International.

#LI-EF1 #LI-Hybrid

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

senior application support analyst jobs in watford, hrt

Senior Application Support Analyst

Data Assistant and Analyst

Application Support Analyst

Senior Cloud Billing Analyst

Senior Consultant

Senior Director, Information Technology EMEA

Senior Business Analyst

[Korea Development Bank] Analyst / Accounting

Senior Business Analyst

Senior Business Analyst

LTC Senior Operation Performance Analyst

Senior Analyst (Housing)

Senior Cyber Threat Intelligence Analyst

Senior QA Tester (SC Cleared)

Senior Business Analyst - Ops Transformation

Senior Support Analyst

Test Analyst

Senior Analyst - BCG Vantage, Transform

Senior Business Analyst

Senior IT Support Analyst

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