Head of customer service Work, Jobs in Wattisham, Sfk (with Salaries)

Account Coordinator Team Lead (PC&B)
Berlin Packaging —Hadleigh
- Full-time
- Hybrid work
- Communication skills
Customer Service Advisor - Remote
WNS Global Services —Ipswich
- Part-time
- Remote
Quick apply
Regional Director - Customer (East)
Bromford Flagship Livewest —Thetford
- Up to £140,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Budgeting
- Leadership
- Annual leave
3d
Customer Service Coordinator
Eastern Concrete Ltd —Stowmarket
- Up to £35,000 a year
- Full-time
- Microsoft Outlook
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Finance Assistant
West Suffolk Council —West Suffolk
- £25,989 - £28,598 a year
- Temporary
- Communication skills
- Office experience
- Employee assistance programme
- Employee discount
7d
Head of People Business Partnering and Operations
University of Suffolk —Ipswich
- £50,253 - £58,226 a year
- Full-time
- Human resources
- Recruiting
- Leadership
- Annual leave
- Employee assistance programme
Office Administrator
Bucklesham Primary School —Ipswich
- £26,402 - £28,142 a year
- Part-time
- Customer service
- Databases
- Administrative experience
Transport & Operations Co-ordinator
Pre-Pour Reinforcements Ltd —Woolpit
- £30,000 - £35,000 a year
- Full-time
- Organisational skills
- Warehouse experience
- Computer skills
- Free parking
- Health & wellbeing programme
Quick apply
Operations Manager
ASDA —Ipswich
- Full-time
- Organisational skills
- In-person
- Leadership
- Annual leave
- Employee assistance programme
11d
Customer Relations Manager
Care UK —Felixstowe
- £40,000 a year
- Weekend availability
- Customer service
- Business development
Hard Services Category Manager
OCS Group —Ipswich
- Hybrid work
- Microsoft Powerpoint
- Communication skills
- Negotiation
Quick apply
Employee Relations Advisor
WTW —Ipswich
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Customer service
- Databases
- Annual leave
- Employee assistance programme
Vehicle Movement Administrator (Part-time)
Knowles Fleet —Colchester
- £28,129.46 a year
- Part-time
- Customer service
- Analysis skills
- In-person
- Profit sharing
- Health & wellbeing programme
Quick apply
1d
Floor staff / 5478 - The Willow Tree, Stowmarket
J D Wetherspoon plc —Stowmarket
- £12.81 an hour
- Part-time
- Serving
- Bar
- Customer service
- Annual leave
- Employee discount
4d
Senior Production Executive
Fred. Olsen —Ipswich
- Weekend availability
- No degree
- Travel
- AI
- Employee discount
11d
Branch Manager
GoldUnion —Ipswich
- £30,000 - £60,000 a year
- No experience needed
- Retail management
- Communication skills
- Paid training
- Annual leave
Sales Support Administrator
James White Drinks —Hemingstone
- Up to £32,500 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
- Flexible schedule
Quick apply
2d
CRM Manager
Onyx Gaming —Colchester
- From £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Presentation skills
Quick apply
Market Area Head of Business – Hyundai Ipswich & Colchester
Endeavour Automotive Group —Ipswich
- Sales
- Customer service
- Business development
Part-Time Receptionist
WestonHomes —Colchester
- Monday to Friday
- Computer literacy
- Front desk
- Computer skills
- Life insurance
Quick apply

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Account Coordinator Team Lead (PC&B)

Berlin Packaging -
Hadleigh

Apply Now

Job details

Full-time

Benefits

Company pension

Qualifications

Supplier ordering
Sales support
Stakeholder collaboration
Stock ordering
Delivery scheduling
Stakeholder liaison
Logistics
Internal department liaison
Complaint handling
Procurement support
Relationship management
Purchasing
Customer interaction
Multidisciplinary collaboration
Stock replenishment
Account management
Stock coordination
Transport scheduling
Communication skills
Supply chain customer service

Full job description

Berlin Packaging is the world’s largest Hybrid Packaging Supplier®, providing packaging solutions in glass, plastic, and metal to companies across a wide range of industries, including food & beverage, beauty, healthcare, and industrial markets. As a “one-stop shop,” we combine design & innovation, manufacturing services, and supply chain capabilities to help customers bring their products to market in the most efficient and impactful way. With more than a century of experience in the packaging industry, Berlin Packaging operates on a global scale, supported by an extensive network of suppliers, warehouses, and commercial teams. This unique hybrid model allows the company to offer both standard and highly customized solutions, helping customers increase sales, reduce costs, and improve productivity through smarter packaging.

What sets Berlin Packaging apart is its entrepreneurial mindset and strong customer focus. Employees are encouraged to think like owners, act decisively, and collaborate across functions and geographies to deliver measurable results.

Core Beliefs:

The company’s culture is built around innovation, creativity, speed, and a continuous drive to “help customers become greater, faster,” making it a dynamic environment for people who want to make an impact.

Job Summary:

The Customer Service (CS) department supports multiple business units across Berlin Packaging. Account Coordinators are responsible for managing customer accounts, handling day-to-day customer contact, processing orders, and coordinating closely with internal teams and suppliers to ensure product availability and timely delivery.

The role acts as a key point of contact for customers and colleagues in relation to orders, quotations, invoicing, stock, and logistics. Account Coordinators may support E-Commerce, Beauty, Personal Care, or Food & Beverage customers across specific regions or countries.

Note: This job description outlines the full range of potential responsibilities. Individual Account Coordinators may have specific duties aligned to a defined area of the business.

ACCOUNTABILITIES:

Customer & Account Management
Build and maintain strong, trusted relationships with customers
Act as the primary point of contact for customer queries, orders, quotations, invoicing, and logistics
Manage customer accounts across various industry sectors
Handle customer complaints and provide timely, appropriate resolutions
Order, Stock & Supply Coordination
Process and manage sales and purchase orders
Manage forecasts, monitor order progression, and schedule deliveries to meet customer requirements
Liaise with suppliers regarding inventory availability and cargo-ready dates
Work closely with Procurement, Logistics, and Inventory teams to ensure product availability
Monitor stock levels to minimise shortages and over-stocking
Support inventory management targets, including slow-moving and no-moving stock reviews
Maintain and oversee supplier purchase order tracking system, ensuring accurate reporting of order status, production progress, delivery schedules and potential supply chain risks
Coordinate inbound shipment consolidation to maximize container utilization, optimize freight costs, and ensure timely delivery through effective collaboration with supplier and logistics partners
Commercial & Sales Support
Develop and maintain strong product knowledge across the portfolio
Promote products, including upselling and increasing wallet share where appropriate
Support the external sales team by providing accurate data and operational support
Assist with purchasing activities, ensuring products meet agreed specifications, costs, and timelines
Leadership and development
Take responsibility for all elements of Account Coordinator activities, including performance, absenteeism, holiday, reviews etc.
Using leadership principles ensure that all team members have a development plan and formal monitoring is in place
Develop, along with the Head of Account Coordinators, a personal development plan
Operational & Compliance Responsibilities
Monitor and plan transport loads according to priorities and requirements
Ensure purchase order invoices generated by Customer Service are correctly actioned and closed
Adhere to all company policies and procedures, including Health & Safety requirements
Maintain effective communication with internal stakeholders across the business

SKILLS AND EXPERIENCE – REQUIRED FOR THE ROLE:

Previous experience in an office-based customer service or internal sales support role
Ability to manage multiple tasks, prioritize effectively, and work with strong attention to detail
Strong communication skills, both verbal and written.
Ability to work collaboratively within a fast-paced team environment
Confident, focused, professional and positive attitude
Reliable, trustworthy and adaptable
MS Office knowledge, especially Excel and Experience of Sage 200 would be preferred
Experience of Salesforce advantageous

BENEFITS

Full Time, permanent
Perk Box Membership
Non Sales bonus scheme
Company contributing Pension Scheme
25 days holiday, plus bank holidays

Apply Now

Refine Your Search

head of customer service jobs in wattisham, sfk

Account Coordinator Team Lead (PC&B)

Customer Service Advisor - Remote

Regional Director - Customer (East)

Customer Service Coordinator

Finance Assistant

Head of People Business Partnering and Operations

Office Administrator

Transport & Operations Co-ordinator

Operations Manager

Customer Relations Manager

Hard Services Category Manager

Employee Relations Advisor

Vehicle Movement Administrator (Part-time)

Floor staff / 5478 - The Willow Tree, Stowmarket

Senior Production Executive

Branch Manager

Sales Support Administrator

CRM Manager

Market Area Head of Business – Hyundai Ipswich & Colchester

Part-Time Receptionist

I want to receive the latest job alerts for head of customer service in wattisham, sfk

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