Quality specialist Work, Jobs in Weeford, Sts (with Salaries)

Sales Support & Customer Care Specialist-12 Month FTC
IPL Schoeller —Tamworth
- Oracle
- Customer service
- ERP systems
Quick apply
Service Coordinator
Sunfish Services Limited —Derby
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
Project Co-ordinator - 12 month FTC
Equans —Coleshill
- Full-time
- Hybrid work
- Administrative experience
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
Payroll Bureau Manager
S4labour Ltd —Coleshill
- From £55,000 a year
- Full-time
- Hybrid work
- Management
- Travel
- Leadership
- Free parking
- Annual leave
Quick apply
Intelligence Analyst
NetWatch Global —Birmingham
- £24,697 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- IT
- Store discount
- Health & wellbeing programme
Quick apply
12d
Financial Crime Operations Quality Control Specialist
Deutsche Bank —Birmingham
- Full-time
- Hybrid work
- Oracle
- Microsoft Office
- Bachelor's degree
- Employee discount
8d
Service Desk Co-ordinator
SRC Fire Safety Ltd —Birmingham
- From £29,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Senior Officer - National Cyber Crime Unit (NCCU) Threat Leadership
National Crime Agency —Birmingham
- £4,218 - £45,326 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Presentation skills
- Organisational skills
- Annual leave
14d
Specialist Counsellor
Resources for Autism —Birmingham
- £18,720 - £21,000 a year
- Temporary
- Hybrid work
- Microsoft Office
- Master's degree
- IT
- Employee assistance programme
- Flexible schedule
Quick apply
Proceedings Support Unit (PSU) Specialist
Independent Office for Police Conduct —Birmingham
- £41,878 a year
- Hybrid work
- Analysis skills
- Negotiation
- Time management
- Annual leave
- Employee assistance programme
5d
Quality and Compliance Officer
Your Health Limited —Swadlincote
- £40,000 - £45,000 a year
- Part-time
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
8d
Health & Social Care Skills Trainer / Assessor.
Embark Learning Care Academy —Sutton Coldfield
- £28,000 - £33,000 a year
- Weekend availability
- Microsoft Powerpoint
- Travel
- Organisational skills
- Store discount
- Health & wellbeing programme
Quick apply
5d
People Coordinator
Head Office —Birmingham
- £26,000 - £29,000 a year
- Full-time
- Microsoft Outlook
- Human resources
- School
- Annual leave
- Employee discount
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Food Quality Assurance Specialist
Aldi —Atherstone
- £37,545 - £43,840 a year
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Food service experience
- Annual leave
- Sick pay
Forensic Scientist - Search & Recovery (Coventry)
Key Forensic Services —Coventry
- Laboratory experience
- Employee assistance programme
Quick apply
5d
Paralegal - Local Government 6-12 Month FTC
Anthony Collins Solicitors —Birmingham
- Hybrid work
- Microsoft Office
- Communication skills
Medication Safety Specialist
Sciensus —Burton-On-Trent
- Analysis skills
- Communication skills
- Annual leave
- Life insurance
Quick apply
Suicide Bereavement Support Worker / Counsellor
Rethink Mental Illness —Dudley
- £13,228.50 a year
- Part-time
- Childcare
- Experience working with children
- IT
- Annual leave
- Employee assistance programme
5d
Housing Support Worker – Supported Exempt Accommodation
Elmfield Housing —Birmingham
- £26,325 a year
- Full-time
- Microsoft Office
- In-person
- Care plans
- Annual leave
Quick apply

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quality specialist jobs near weeford, sts

Sales Support & Customer Care Specialist-12 Month FTC

IPL Schoeller -
Tamworth

Quick apply

Job details

Fixed term contract

Qualifications

Oracle
Customer service
ERP systems
Microsoft Office
Organisational skills
Business
Communication skills
Time management

Full job description

Who We Are

On July 1, 2025, IPL Plastics merged with Schoeller Allibert to form IPL Schoeller (the ‘company’). The Company’s operations are split across North America (11 manufacturing plants) and Europe (16 manufacturing plants).

The company is headquartered in Dublin, Ireland. IPL Schoeller is a leading manufacturer of sustainable rigid packaging solutions across a range of end market segments including returnable transit packaging, consumer and industrial packaging, environmental containers and agricultural packaging. The company employs c.4,100 employees across North America (1,600 employees) and Europe (2,500 employees.)

The Role

Job Overview and Key Accountabilities

As Sales Support & Customer Care Specialist , you will be the primary point of contact for customers, and the sales team, ensuring their needs are met with efficiency, professionalism, and care.

This role involves direct interaction with external and internal customers to ensure the delivery of a world class end-to-end service provision. The role is defined around the principle of a customer centric organisation and will include but not be exclusive to managing administrative tasks in supporting sales execution, processing and managing orders from quote to cash, resolving queries and delays, and maintaining strong relationships with customers underpinned by effective, timely and professional communication.

You will play a critical role in upholding service level agreements (SLAs) and achieving key performance indicators (KPIs) that support customer satisfaction and operational excellence. You will be detail-oriented, proactive, and passionate about delivering exceptional service in a fast-paced manufacturing environment.

Serve as the first point of contact for customer inquiries including optimisation of sales via upselling where appropriate, processing and managing of orders, complaints received via phone, email, and online platforms.
Onboarding new customers into business systems and applications and ensuring the maintenance of accurate customer accounts, records and documentation.
Responsible for building relationships with new and existing customers, ensuring that customer expectations are always adhered to whilst complying with company procedures and guidelines
Regular contact with agreed customer base, at least monthly.

Responsible for the execution of order processing including where appropriate from quote to cash within business platforms including but not exclusive to CRM, ERP and external/internal EDI portals.
Delivery of performance in line with standard operating procedures adhering to defined SLA’s and service level targets
Monitor and manage order status, proactively communicating any delays or issues to customers.
Manage order book maintaining accuracy and escalate issues with commitments to customers to line managers.
Collaborate with production, logistics, and sales teams to ensure customer requirements are met.
Resolve customer complaints and issues promptly, escalating when necessary.
Be committed to providing world-class service to your customers, achieving the highest scores in customer performance measure, and following up on feedback where necessary
Track and report on KPIs such as order accuracy, response time, customer satisfaction scores, and complaint resolution rates.
Support continuous improvement initiatives to enhance customer service processes.
Ensure compliance with company policies, industry regulations, and quality standards.

Qualifications & Experience

Minimum of a high school diploma; a diploma/Assoc. Degree (HND) in Business, Supply Chain, or a related field will be advantageous.
Strong written and verbal communication skills.
Proficiency in Microsoft Office Suite and experience with ERP systems (e.g., SAP, Oracle, or similar).
Excellent organizational and time management skills.
Ability to work independently and as part of a team.
Strong problem-solving skills and attention to detail.
2+ years of customer service experience, preferably in a manufacturing or packaging environment.
Experience working with SLAs and KPIs in a customer-facing role.
Familiarity with the plastics packaging industry or similar sectors is an advantage.
Demonstrated ability to manage multiple tasks and priorities under pressure.
Languages skills are an advantage

Quick apply

Refine Your Search

quality specialist jobs in weeford, sts

Sales Support & Customer Care Specialist-12 Month FTC

Service Coordinator

Project Co-ordinator - 12 month FTC

Payroll Bureau Manager

Intelligence Analyst

Financial Crime Operations Quality Control Specialist

Service Desk Co-ordinator

Senior Officer - National Cyber Crime Unit (NCCU) Threat Leadership

Specialist Counsellor

Proceedings Support Unit (PSU) Specialist

Quality and Compliance Officer

Health & Social Care Skills Trainer / Assessor.

People Coordinator

Manager of Dedicated Implementations - EMEA

Food Quality Assurance Specialist

Forensic Scientist - Search & Recovery (Coventry)

Paralegal - Local Government 6-12 Month FTC

Medication Safety Specialist

Suicide Bereavement Support Worker / Counsellor

Housing Support Worker – Supported Exempt Accommodation

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