Identity manager Work, Jobs in West Berkshire, Brk (with Salaries)

Complaints & Resolution Manager
Skylight Psychiatry —Basingstoke
- £40,000 - £45,000 a year
- Hybrid work
- Travel
- Communication skills
- Annual leave
Identity & Access Manager/Lead
The AA —Basingstoke
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
3d
Senior Customer Success Manager
Rocket Software —Newbury
- Full-time
- Databases
- Bachelor's degree
- Mentoring
Senior General Manager
Unipart —Oxford
- £90,000 a year
- Continuous improvement
- Employee assistance programme
Quick apply
Delivery Manager - RAN Network
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Analysis skills
- Leadership
Quick apply
13d
Curriculum Leader -Higher Education
The Manufacturing Technology Centre —Abingdon
- £45,000 - £52,000 a year
- Full-time
- Management
- Engineering
- Master's degree
Quick apply
Senior Delivery Manager (Identity)
University of Oxford —Oxford
- £56,623 - £65,336 a year
- Communication skills
- Annual leave
6d
Program Manager - UK
MDA Space —Didcot
- Hybrid work
- Engineering
- Business development
- Bachelor's degree
- Employee assistance programme
- Life insurance
Project Manager Co-ordinator
ISS Facility Services —Reading
- Microsoft Office
- Continuous improvement
- Organisational skills
Quick apply
VodafoneThree - Commercial Manager
Vodafone —Newbury
- Full-time
- Hybrid work
- Sales
- Presentation skills
- Contracts
- Employee discount
Health Improvement Practitioner - Specialist to Advanced
OXFORDSHIRE COUNTY COUNCIL —Oxford
- £41,771 - £49,282 a year
- Part-time
- Presentation skills
- Communication skills
- Employee discount
VodafoneThree - Employee Relations Lead
Vodafone —Newbury
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Employee discount
Multi Discipline Therapist
Essential Therapeutic Care —Reading
- £40,000 - £48,000 a year
- Part-time
- Master's degree
- Experience working with children
- IT
- Free parking
Quick apply
9d
HR Business Partner - Employee Relations
KION Group AG —Basingstoke
- Full-time
- Human resources
- Leadership
- Relocation assistance
- Annual leave
General Manager
Thomas Franks Ltd —Winchester
- £55,000 a year
- Full-time
- Customer service
- Preschool
- Team management
- Free parking
- Employee assistance programme
Quick apply
Senior Manager, UK – Defense Systems & Ecosystem Development
Analog Devices —Newbury
- Full-time
- Travel
- Leadership
- Up to 25% travel
Account Manager - Liverpool/Lancashire
Baxter —Newbury
- CRM software
- Sales
- Business development
- Annual leave
4d
VodafoneThree Ecommerce Manager
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Analytics
Quick apply
11d
VodafoneThree - Reward and Benefits Specialist - 6 Months FTC
Vodafone —Newbury
- Full-time
- Hybrid work
- Microsoft Office
- Employee discount
3d
Events Manager
UK Atomic Energy Authority —Culham
- £58,320 a year
- Full-time
- Recruiting
- Budgeting
- Annual leave
- Employee assistance programme
12d

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Complaints & Resolution Manager

Skylight Psychiatry -
Basingstoke

Apply Now

Job details

Permanent
£40,000 - £45,000 a year

Benefits

Additional leave
Annual leave
Company pension

Qualifications

Complaint handling
Multidisciplinary collaboration
Communication skills

Full job description

Complaints & Resolution Manager

Reports to: Quality & Governance Lead

Salary: £40,000 - £45,000 per annum, depending on experience

Location: Basingstoke - Hybrid (predominantly remote with occasional travel as required)

Hours: 37.5 hours per week

Skylight Psychiatry is a forward thinking, dynamic mental health service. We are a CQC registered service delivering person-centred assessment, care and support, with our ultimate aim being to improve the lives of people with neurodevelopmental conditions such as ADHD, Autism and Learning disabilities.

Role Purpose

The Complaints & Resolution Manager will provide dedicated capacity for the effective management and resolution of formal patient complaints. The post-holder will manage complaints from receipt through to resolution, using sound judgement and working independently within agreed parameters, while escalating more complex or significant matters where appropriate.

The role will work collaboratively across clinical, operational, governance and patient-experience teams to support timely responses, positive resolution and organisational learning.

Key Responsibilities

Manage formal patient complaints from receipt through to resolution, ensuring they are handled fairly, sensitively and within required timescales.
Investigate complaints, gather relevant information and coordinate input from clinical, operational and other colleagues as required.
Draft clear, empathetic and evidence-based responses and independently resolve routine complaints within agreed authority.
Recognise and escalate complex, significant or specialist matters appropriately.
Maintain accurate complaint records and support effective tracking and reporting.
Provide advice and guidance on complaints and concerns where appropriate, including supporting early resolution.
Identify recurring themes and learning from complaints and contribute to service improvement.
Contribute to the development of complaints processes, guidance, templates and training.
Support the handling of Subject Access Requests and other data rights requests, including gathering and reviewing information and preparing responses.
Escalate complex data protection matters or requests requiring specialist or DPO input.

Person Specification

Essential

Experience of managing complaints, concerns or complex casework within healthcare, social care or another regulated service environment.
Experience of investigating and resolving cases independently and knowing when escalation is required.
Excellent written and verbal communication skills, including the ability to draft high-quality formal responses.
Sound judgement, with the ability to review information objectively and reach fair, evidence-based conclusions.
Confidence communicating sensitively and professionally with people who may be distressed, dissatisfied or frustrated.
Strong organisational and case-management skills, with the ability to manage competing priorities and deadlines.
Ability to work collaboratively across clinical, operational and non-clinical teams.

Desirable

Experience of complaints handling within NHS-funded or independent healthcare services.
Understanding of healthcare complaints, patient safety and regulatory expectations.
Experience of identifying themes from complaints and contributing to service improvement.
Experience of supporting Subject Access Requests or other data rights requests.
Experience within mental health, neurodevelopmental or autism/ADHD services.

Benefits:

Opportunities for professional development and growth within the service
Annual salary review
25 days annual leave.
Pension scheme offered
Birthday off as additional leave
Work related electronic devices provided

Please submit both your CV and a cover letter outlining your reasons for applying for this role. Please note that due to the high volume of applications anticipated, we will be unable to contact all applicants individually unless shortlisted. If you have not been contacted within a month of submitting your application, please assume you have been unsuccessful on this occasion. We reserve the right to close this vacancy at any time due to the volume of applications received and encourage you to submit your application as early as possible. Thank you.

At Skylight Psychiatry, we are committed to fostering a fair and inclusive workplace where everyone can thrive and reach their full potential. We recognise that diverse teams encourage creativity and productivity, so we warmly welcome applications from individuals of all backgrounds. We encourage candidates to apply regardless of age, gender, gender identity or expression, religion or belief, disability, ethnicity, or sexual orientation. Together, we create an environment that values and celebrates diversity!

Job Types: Full-time Permanent

Work Location: Hybrid remote in Basingstoke, RG24 8AG.

Apply Now

Refine Your Search

identity manager jobs in west berkshire, brk

Complaints & Resolution Manager

Identity & Access Manager/Lead

Senior Customer Success Manager

Senior General Manager

Delivery Manager - RAN Network

Curriculum Leader -Higher Education

Senior Delivery Manager (Identity)

Program Manager - UK

Project Manager Co-ordinator

VodafoneThree - Commercial Manager

Health Improvement Practitioner - Specialist to Advanced

VodafoneThree - Employee Relations Lead

Multi Discipline Therapist

HR Business Partner - Employee Relations

General Manager

Senior Manager, UK – Defense Systems & Ecosystem Development

Account Manager - Liverpool/Lancashire

VodafoneThree Ecommerce Manager

VodafoneThree - Reward and Benefits Specialist - 6 Months FTC

Events Manager

I want to receive the latest job alerts for identity manager in west berkshire, brk

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