Client director Work, Jobs in West Bromwich, Wmd (with Salaries)

Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Writing skills
Quick apply
Head of Operations
Mears Group —Birmingham
- Up to £90,000 a year
- Driving
- Mentoring
- Contracts
- Annual leave
- Employee assistance programme
6d
Global Senior HRBP
Syensqo —Oldbury
- £82,000 - £103,000 a year
- Remote
- Master's degree
- Project management
- Bachelor's degree
Quick apply
2d
Digital Account Director
Yell Ltd —Stafford
- £51,000 a year
- Full-time
- Remote
- Business development
- Training & development
- Employee assistance programme
- Life insurance
Quick apply
Head of Physical Security and Resilience
Government Property Agency —Birmingham
- £70,968 - £76,742 a year
- Full-time
- Presentation skills
- Travel
- Leadership
11d
Head of Procurement
Mach Recruitment —Birmingham
- Up to £100,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Health & wellbeing programme
- Work from home
Quick apply
1d
Enterprise Client Account Director
Pinewood.AI —Solihull
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Client Relationship Director
QA Limited —Birmingham
- CRM software
- Sales
- Business development
- Annual leave
- Employee assistance programme
Head of Service – Children and Young People in Care
City of Wolverhampton Council —Wolverhampton
- £73,604 - £78,051 a year
- Full-time
- Hybrid work
10d
Cluster Director of Sales - Maternity Cover (Birmingham & Bristol)
Dalata —Birmingham
- Full-time
- CRM software
- Hotel
- Analysis skills
- Employee assistance programme
9d
Company Secretary Manager (Birmingham based)
Gowling WLG —Birmingham
- Full-time
- Hybrid work
- Business development
- Team management
- Training & development
- Annual leave
Director - Project Management
Savills —Birmingham
- Full-time
- Business development
- Project management
- Leadership
- Annual leave
9d
Case Manager - Client Advisor/Account Handler
Marsh —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Organisational skills
2d
Personal Assistant/Receptionist
Wright Justice Solicitors —Birmingham
- Full-time
- English
- Travel
- Front desk
Quick apply
2d
Office Manager | Birmingham, UK
TSA Riley —Birmingham
- Hybrid work
- Microsoft Office
- Administrative experience
- Organisational skills
11d
Partnership Manager (Schools)
Converge Technology Solutions —Stafford
- £40,000 - £42,500 a year
- Full-time
- Data analysis skills
- Business development
4d
Defence Account Director
SCC —Birmingham
- £90,000 - £100,000 a year
- Monday to Friday
- Hybrid work
- Business development
- Contracts
- Communication skills
Associate Director - Operations & Supply Chain
KPMG —Birmingham
- Full-time
- Sales
- Business development
- Mentoring
Credit Control Manager (Client Finance - Birmingham)
BNP Paribas —Birmingham
- Full-time
- Team management
- Leadership
- Communication skills
- Annual leave
- Employee discount
12d
Aviation Client & Programme Director
AECOM —Birmingham
- Full-time
- Hybrid work
- Business development

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Customer Relationship Manager

nGeneration -
Tipton

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Hospitality
Meeting coordination
Client engagement
Stakeholder liaison
Writing skills
Complaint handling
Project management
Customer relationship management
Organisational skills
Relationship management
Customer interaction
Account management
Communication skills

Full job description

Company Overview:

Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.

Position Overview:

As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as the main point of contact for customers, ensuring that their needs are met and their expectations are exceeded.

Key Objectives:

Serve as the liaison between the customer and the nGeneration Managing Director.
Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.

Main Responsibilities:

Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
Attend customer head office on a weekly basis as required.
Act as an escalation point for support issues from the customer.
Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
Arrange and chair weekly internal management departmental meetings.
Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.

Key Tasks:

Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
Act as the first point of contact for customer requests, queries, and escalations.
Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
Understand nGeneration’s contractual obligations to ensure compliance at all times.
Thoroughly investigate customer complaints and provide recommendations for improvement.
Identify opportunities for revenue growth for nGeneration.

Requirements

Skills and Attributes:

Previous experience in a field-based IT implementation or field service role preferred.
Previous experience in EPOS, a good understanding of technology in hospitality.
Understanding of IT implementation or field service roles within the hospitality or retail industry.
Strong verbal and written communication skills.
Confident and outgoing personality with the ability to work under pressure.
Excellent project management, planning, and organisational skills.
Positive attitude with a can-do approach to problem-solving.
High attention to detail and ability to work both independently and as part of a team.
Competent in Microsoft Excel, Word, and Outlook.

Benefits

Remuneration and Conditions:

Salary: £32,000 per annum
Full-time, Permanent position
Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am – 5:30 pm.
Expenses reimbursed in line with company policy
28 Days Holiday including Bank Holidays
Contributory Workplace Pension scheme
Employee recognition awards and benefits

Quick apply

Refine Your Search

client director jobs in west bromwich, wmd

Customer Relationship Manager

Head of Operations

Global Senior HRBP

Digital Account Director

Head of Physical Security and Resilience

Head of Procurement

Enterprise Client Account Director

Client Relationship Director

Head of Service – Children and Young People in Care

Cluster Director of Sales - Maternity Cover (Birmingham & Bristol)

Company Secretary Manager (Birmingham based)

Director - Project Management

Case Manager - Client Advisor/Account Handler

Personal Assistant/Receptionist

Office Manager | Birmingham, UK

Partnership Manager (Schools)

Defence Account Director

Associate Director - Operations & Supply Chain

Credit Control Manager (Client Finance - Birmingham)

Aviation Client & Programme Director

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