Customer service representative Work, Jobs in West Malling, Ken (with Salaries)

Customer Service Specialist
Landmark Information Group —West Malling
- Continuous improvement
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Customer Service Advisor
South East Water —Snodland
- £25,948.87 a year
- Full-time
- Computer literacy
- Computer skills
- Annual leave
Customer Service Assistant
PEAK MARKETING LIMITED —Maidstone
- £28,620.00 - £37,775.14 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Organisational skills
Quick apply
5d
Customer Service Representative
Savvy Loan Products Ltd —Gravesend
- From £24,785 a year
- Full-time
- Hybrid work
- Conflict management
- Communication skills
- Banking
- Work from home
Quick apply
Customer Service Advisor
GXO Logistics —Maidstone
- Up to £26,307.24 a year
- Full-time
- Computer skills
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
8d
Customer Account Representative
Cleveland Cable Co Ltd —Belvedere
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Free parking
- Employee discount
Quick apply
13d
Customer Service Advisor
The AA —Royal Tunbridge Wells
- £24,890 a year
- Full-time
- Annual leave
- Employee assistance programme
Customer Service Advisor
FM Conway —Sevenoaks
- Full-time
- Employee discount
Quick apply
Customer Service & Operations Coordinator
FM Conway —Sevenoaks
- Full-time
- Employee discount
Quick apply
Customer Service Assistant
Vaculug Ltd —Sittingbourne
- Full-time
- Microsoft Word
- Data entry
- Organisational skills
Quick apply
22h
Outbound Customer Service Representative
Roar Consultancy —Maidstone
- £19,000 - £25,000 a year
- 8 hour shift
- Bar
- Paid training
Quick apply
Customer Service Supervisor
Perfect Reception —Gravesend
- From £12.87 an hour
- Part-time
- English
- Supervising experience
- Mentoring
Quick apply
Warehouse Administrator & Customer Service Agent
zendbox —Paddock Wood
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Data entry
- Warehouse experience
Quick apply
Customer Service Specialist
Lendable —Chatham
- Full-time
- Heavy lifting
- Continuous improvement
- AI
- Employee discount
- Referral programme
Customer Service Advisor
Yorkshire Building Society —Chatham
- £14,700 a year
Casual Guest Service Agent
Hampton by Hilton Ashford International —Ashford
- £13 an hour
- Hospitality
- Customer service
- Hotel
- Employee discount
Quick apply
3d
Customer Service Representative
Perfect Reception —Gravesend
- £12.71 an hour
- Part-time
- Bilingual
- Computer literacy
- English
Quick apply
Graphic Designer & Customer Support Assistant (Print Shop)
Deco Event Ltd —London
- £13 - £15 an hour
- Full-time
- Microsoft Excel
- Quality control
- Travel
- Employee discount
Quick apply
Customer Service Advisor - Full Time
Newham Council —London
- £35,520 - £36,585 a year
- Full-time
5d
Sales/Customer Service Advisor
Chart Stables Ltd —Ashford
- From £27,084 a year
- Full-time
- Microsoft Word
- Sales
- Customer service
Quick apply
8d

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Customer Service Specialist

Landmark Information Group -
West Malling

Apply Now

Job details

Fixed term contract

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Private medical insurance
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Client engagement
Stakeholder liaison
Internal department liaison
Continuous improvement
Organisational skills
Relationship management
Customer support
Customer interaction
Communication skills

Full job description

Customer Service Specialist

Location: West Malling
Contract: Fixed Term (12 Months) and Permanent

What It's Like to Work at SearchFlow

At SearchFlow, our people are at the heart of our success. As the market leader in conveyancing products and services, we are continually evolving, investing in our people, services, and customer experience to deliver exceptional outcomes.

We are a collaborative, ambitious, and customer-focused business that values professionalism, innovation, and continuous improvement. As we continue to develop our service offering, we're embracing a more customer success-focused approach, creating exciting opportunities for individuals who are passionate about building relationships, delivering exceptional service, and driving positive customer outcomes.

The Opportunity:

We are looking for a professional, customer-focused individual to join our award-winning Customer Service team at an exciting stage in our journey.

This role goes beyond traditional customer support. As a Customer Service Specialist, you will act as a trusted point of contact for customers, providing guidance, resolving enquiries, and helping to deliver positive outcomes through a consultative approach.

You will build strong relationships with customers and stakeholders, work collaboratively across the business, and identify opportunities to enhance the customer experience. This role is ideal for someone who enjoys balancing customer needs with business priorities whilst maintaining a consistently high standard of service.

Key Responsibilities:

Deliver professional, consultative support to customers via telephone and email.
Build trusted relationships with customers, acting as a valued partner and advocate throughout their journey.
Manage customer enquiries from initial contact through to successful resolution, taking ownership throughout the process.
Proactively identify opportunities to enhance the customer experience and improve customer outcomes.
Work collaboratively with internal departments and external stakeholders to ensure efficient handling of customer requests.
Navigate multiple systems and processes confidently to investigate and resolve queries.
Liaise with data providers and third parties to resolve search-related enquiries.
Communicate clearly and professionally with customers, colleagues, and stakeholders at all levels of the business.
Support the introduction and development of a customer success mindset across the Customer Service function.
Balance customer expectations with business requirements, ensuring positive outcomes for all parties.
Monitor customer feedback, identify trends, and contribute to service improvement initiatives.
Meet agreed customer service, quality, and productivity KPIs.
Maintain high Service Quality standards and contribute to continuous improvement activities.
Develop and maintain a strong understanding of SearchFlow's products, services, systems, and processes

About You:

We are looking for someone who is proactive, professional, and passionate about delivering excellent customer experiences.

You will be an effective communicator who enjoys building relationships, solving problems, and working collaboratively to achieve the best outcomes for customers.

You will have:

The ability to build rapport quickly and confidently manage conversations with a variety of stakeholders, both internally and externally.
A customer-centric mindset with a genuine passion for delivering positive outcomes.
Strong problem-solving skills, with a proactive and solution-focused approach.
Confidence in handling challenging conversations whilst maintaining professionalism and empathy.
Excellent organisational skills and the ability to manage multiple priorities effectively.
A collaborative team player who enjoys working across departments to achieve the best outcomes for customers.
The ability to influence, engage, and build credibility with customers at varying levels of seniority.
A commitment to continuous improvement and helping shape the future direction of customer service and customer success within the business.

What We Offer:

25 days annual leave plus bank holidays, with the option to purchase up to five additional days
£300 annual lifestyle allowance
Pension scheme (4% employee / 5% employer contribution)
Private medical insurance through Vitality
Group income protection
Matched charitable fundraising
Cycle to Work and GymFlex schemes
Internal coaching and mentoring programmes
Ongoing learning and development opportunities
Family-friendly policies
Free on-site parking

About Us:

Part of a £1.2 billion company, SearchFlow is the biggest conveyancing search provider in England and Wales. Over 2,500 legal clients trust us to run more than 1 million searches for them every year. We have completed 5,000,000 instructions and 26,000,000 searches so we’ve touched 1 in 4 property transactions.

We are part of the DMGT, who are committed to investing in our portfolio of services. Because we have such a large, supportive company behind us, we can invest in nationwide, reliable datasets, enhanced mapping tools and an ordering platform that has been designed for ease of use and efficiency.

If you want to be part of a dynamic, fast-growing company, SearchFlow ticks all the boxes. We are the market leader in conveyancing products and services and constantly expanding into new sectors, creating fantastic opportunities for positive, team-orientated and self-motivated people.

We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply Now

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customer service representative jobs in west malling, ken

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