Service delivery director Work, Jobs in West Midlands (with Salaries)

Director of Customer Operations
Bookings & Reservations Group Ltd —Birmingham
- £65,000 - £105,000 a year
- Full-time
- Hospitality
- Customer service
- Bachelor's degree
- Health & wellbeing programme
- Language training provided
Quick apply
7d
Principal Delivery Manager
Homes England —Birmingham
- £69,548 - £79,464 a year
- Full-time
- Hybrid work
- Presentation skills
- SharePoint
- Annual leave
- Employee assistance programme
Deputy Director for Change & AI Transformation
Department for Energy Security & Net Zero —Birmingham
- £86,000 - £117,800 a year
- Full-time
- Hybrid work
- Presentation skills
- AI
- Leadership
- Annual leave
- Sick pay
Head of Security Operations
OSB Group —Wolverhampton
- £120,000 - £135,000 a year
- Full-time
- Hybrid work
- Management
- Annual leave
Programme Director
Safran —Wolverhampton
- Full-time
- Continuous improvement
- Leadership
- Communication skills
Managing Director
Executive —Solihull
- Full-time
- Analysis skills
- Leadership
- Time management
- Free parking
- Annual leave
Quick apply
Senior Events Project Manager
DRPG —Kidderminster
- Hybrid work
- Microsoft Outlook
- Computer literacy
- Hotel
1d
Director of Business Transformation
Faith International Business Development Ltd —Birmingham
- £5,200 - £8,800 a month
- Full-time
- Microsoft Office
- Business development
- In-person
- Health & wellbeing programme
- Flexitime
Quick apply
12d
Head of Area
Rethink Mental Illness —Birmingham
- £45,284 - £54,942 a year
- Full-time
- Continuous improvement
- Travel
- Contracts
- Annual leave
- Employee assistance programme
3d
Neurodevelopmental Service Lead (Adult ASD Service)
Worcestershire Workforce —Redditch
- £62,321 - £69,500 a year
- Part-time
- Psychology
- In-person
- Leadership
- Free parking
Quick apply
Customer Service Adviser
Abbott's Security —Dudley
- £13.50 - £14.00 an hour
- Part-time
- Microsoft Word
- English
- In-person
- Annual leave
Quick apply
10d
Sales Director
Omegro —Coleshill
- From £80,000 a year
- Full-time
- Remote
- Sales
- Travel
- Organisational skills
9d
Principal Service Lead – Through Care
Dudley Metropolitan Borough Council —Dudley
- £76,597 - £81,370 a year
- Full-time
- Hybrid work
Housing Manager
Pinnacle Group —Birmingham
- £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Event General Manager - Arena
Invictus Games Birmingham 2027 —Birmingham
- From £60,000 a year
- Full-time
- Hybrid work
- Rehabilitation centre
- Organisational skills
- Communication skills
- Annual leave
Quick apply
3d
Director of Repairs and Maintenance
Midland Heart —Birmingham
- Full-time
- Maintenance
- No degree
- Leadership
Deputy Director for Transnational Education
Aston University —Birmingham
- £58,225 - £67,468 a year
- Full-time
- University
- Leadership
- Annual leave
14d
Change Associate
AFH Financial Group —Bromsgrove
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
2d
General Manager - Hubs (Oldbury)
DPD Group UK —Oldbury
- Weekend availability
- Sick pay
Quick apply
1d
Operating Unit Director
Mitie —Dudley
- Full-time
- Continuous improvement
- Contracts
- Leadership
4d

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Director of Customer Operations

Bookings & Reservations Group Ltd
Birmingham

Quick apply

Job details

Permanent | Full-time
£65,000 - £105,000 a year
7 days ago

Benefits

Health & wellbeing programme
Employee mentoring programme
Company pension
Language training provided
Company events

Qualifications

Hospitality
Customer service
Sustainable business
Bachelor's degree
Business
Leadership
Communication skills

Full job description

About the Role

Bookings & Reservations Group Ltd operates within the booking management, reservations support, customer service, and service operations sector, helping customers and business clients manage enquiries, bookings, updates, and service requests efficiently. We are seeking a Director of Customer Operations to lead customer service strategy, oversee reservations operations, and improve overall service performance.

Why Join Us?

Senior Leadership Opportunity
Lead customer operations and contribute to the long-term direction of a growing UK-based service organisation.

Competitive Compensation
Receive a realistic and competitive annual salary aligned with senior customer operations roles in Birmingham.

Professional Service Environment
Work in a structured setting that values customer satisfaction, operational excellence, communication, and performance.

Meaningful Business Impact
Help improve customer experience, strengthen service standards, and support sustainable business growth.

Key Responsibilities

Lead customer operations, reservations support, and service delivery activities
Oversee customer service teams, booking workflows, performance targets, and service standards
Develop strategies to improve response times, booking accuracy, and customer satisfaction
Monitor service reports, customer feedback, operational risks, and improvement opportunities
Coordinate with suppliers, partners, internal teams, and business stakeholders
Support staff development, leadership training, and workflow improvements
Prepare senior-level reports and recommendations for business leadership

What We Are Looking For

Experience

Strong experience in customer operations, reservations management, service delivery, hospitality, travel services, or contact centre leadership
Previous senior management or department-level leadership experience is preferred
Experience working in a UK-based customer service, booking, travel, or hospitality environment is an advantage

Skills

Customer operations leadership
Reservations and booking workflow management
Service performance and customer experience improvement
Team leadership and staff development
Strong communication, planning, and decision-making skills

Education

Bachelor’s degree in Business Administration, Hospitality Management, Travel Management, Operations, Communications, or a related field
Professional certifications in customer experience, service management, operations leadership, or project management are an advantage

Pay: £65,000.00-£105,000.00 per year

Benefits:

Company events
Company pension
Employee mentoring programme
Health & wellbeing programme
Language training provided

Work Location: In person

Quick apply

Refine Your Search

service delivery director jobs in west midlands

Director of Customer Operations

Principal Delivery Manager

Deputy Director for Change & AI Transformation

Head of Security Operations

Programme Director

Managing Director

Senior Events Project Manager

Director of Business Transformation

Head of Area

Neurodevelopmental Service Lead (Adult ASD Service)

Customer Service Adviser

Sales Director

Principal Service Lead – Through Care

Housing Manager

Event General Manager - Arena

Director of Repairs and Maintenance

Deputy Director for Transnational Education

Change Associate

General Manager - Hubs (Oldbury)

Operating Unit Director

I want to receive the latest job alerts for service delivery director in west midlands

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