Service advisor Work, Jobs in West Midlands Region (with Salaries)

Customer Service Advisor
Cromwell —Brierley Hill
- Communication skills
- Annual leave
- Employee assistance programme
BMW Service Advisor
Sytner —Oldbury
- Weekend availability
- Organisational skills
- Employee discount
Specialist Customer Service Advisor
Cromwell —Brierley Hill
- CRM software
- Organisational skills
- Communication skills
- Employee assistance programme
Porsche Service Advisor
Sytner —Solihull
- Weekend availability
- Organisational skills
- Employee discount
Customer Service Advisor
HMV Group —St. Alphege
- Full-time
- Communication skills
- Time management
Customer Service Advisors
Platform Housing Group —Birmingham
- £25,951 a year
- Part-time
- Hybrid work
- Computer literacy
- Communication skills
- Annual leave
- Employee assistance programme
10d
Part Time Customer Service Advisor (12 Month Fixed Term Contract)
West Brom —Birmingham
- £17,802.00 - £17,802.14 a year
- Part-time
- Computer literacy
- Computer skills
- Employee discount
Customer Service Advisor
Wolverhampton Homes —Wolverhampton
- £26,753 - £28,741 a year
- Full-time
16h
Senior Customer Service Advisor
Barclays —Birmingham
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
8d
Receptionist/Service Advisor
ACL Auto Repairs LTD —Stourbridge
- From £12.71 an hour
- Full-time
- Computer literacy
- Data entry
- Organisational skills
- Free parking
- Employee discount
Quick apply
4d
MINI Service Advisor
Sytner —Wolverhampton
- Weekend availability
- Organisational skills
- Employee discount
Aftersales Advisor
BCA —Wolverhampton
- £14.11 an hour
- Monday to Friday
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Advisor
Quanex —Wolverhampton
- Full-time
- Computer skills
- Communication skills
- Employee assistance programme
Quick apply
Customer Service Advisor - Claims
Homeserve —Walsall
- £28,000 a year
- 12 hour shift
- Hybrid work
- Computer literacy
- Computer skills
- Free parking
- Employee assistance programme
Quick apply
6d
Customer Service Advisor
ERA —Wolverhampton
- Full-time
- Computer skills
- Communication skills
- Employee assistance programme
13d
Customer Service Advisor
NCF Living —Coleshill
- £27,040 a year
- Monday to Friday
- Microsoft Excel
- Customer service
- Data entry
Quick apply
8d
Customer Services Team Adviser
Advisory, Conciliation and Arbitration Service —Birmingham
- £30,120 - £30,995 a year
- Part-time
- Presentation skills
- Communication skills
10d
Service Advisor
Listers —Solihull
- £31,000 - £40,000 a year
- Full-time
- Customer service
- Health & wellbeing programme
- Employee discount
Customer Service Advisor
TrustFord —Erdington
- Customer service
- Hotel
- Communication skills
- Annual leave
- Employee discount
2d
Workshop Controller
Pegasus Grab Hire —Stourbridge
- £12.71 an hour
- Full-time
- Continuous improvement
- Organisational skills
- IT
- Free parking
Quick apply

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Customer Service Advisor

Cromwell -
Brierley Hill

Apply Now

Job details

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Internal department liaison
Microsoft Office Suite
Customer interaction
Multidisciplinary collaboration
Communication skills

Full job description

As our new Customer Service Advisor, you'll be the first point of contact for our customers, delivering an outstanding service across phone, email and live chat. You'll take ownership of customer enquiries from start to finish, ensuring every interaction is handled with professionalism, accuracy and care.
Working closely with Sales, Branch Operations and Supply Chain, you'll play a vital role in keeping our customers informed, solving problems and helping them find the right products. If you enjoy building relationships, working in a fast-paced environment and making a genuine difference to the customer experience, we'd love to hear from you.

Some of your key responsibilities:
Deliver exceptional customer service across multiple communication channels.
Process customer orders, quotations, returns and enquiries accurately.
Proactively communicate order updates, stock availability and delivery information.
Resolve customer issues and escalate complex queries where appropriate.
Work collaboratively with internal teams and suppliers to achieve the best customer outcomes.
Promote digital tools and self-service solutions to enhance the customer experience.
What do I need to be successful in this role?
Excellent communication and customer service skills.
Strong organisation and attention to detail.
Good problem-solving ability with commercial awareness.
Confidence using Microsoft Office and business systems.
A collaborative, positive and adaptable approach.
A passion for delivering exceptional customer experiences.
What’s in it for me?
A competitive salary alongside inclusion into our company bonus scheme. Our Cromwell Incentive Plan reinforces our key principle of winning as one team and sharing in our success. 
Enhanced employer pension contribution.
30 days annual leave entitlement including Bank Holidays – Whilst this is common amongst businesses, we also offer the opportunity to purchase additional annual leave in case you need extra days. 
Welcoming a new addition to the family is a precious time and one that we want our team members to enjoy. We support our team members by offering enhanced Maternity & Paternity pay so that you can plan for your time off with your family.
It’s important to us that we look after the health and wellbeing of our team members and our Healthcare Cash Plan does just that! Your cash plan is funded by Cromwell and provided by our trusted partner who are one of the oldest and largest healthcare cash plan providers in the UK
As part of our Great Place to Work initiatives, we are pleased that our Employee Assistance Programme (EAP) is available to all Cromwell team members. We recognise that it’s not always easy to balance your work, personal and family life, and that’s where the EAP can help you better manage any issues you may be experiencing.
Who are Cromwell?
No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.
Cromwell has been established for over 50 years and is a supplier of industrial tools, offering an unrivalled choice of products to all industries, professions and trades. Of all the work we do, we are famous for Safety, Cutting Tools, Hand Tools and Power Tools and Abrasives. We have expertise within our technical teams who can provide audits and offer advice on how your business can improve with the help of these four key categories.
We are committed to delivering a truly customer focused and cost-effective service that successfully matches your company’s needs. Supplying the largest range available from a single source, including products from Welding and Site Maintenance to Office Supplies and Hygiene and more.

Diversity, Equity, Inclusion and Belonging
Our aim is to create an environment that is welcoming to all people and ensures we treat each other and customers with respect. We appreciate different and fresh ways of thinking, encouraging innovation where colleagues feel they can express their views freely, and create a working atmosphere in which everyone is able to deliver a high-quality service.

Apply Now

Refine Your Search

service advisor jobs in west midlands region

Customer Service Advisor

BMW Service Advisor

Specialist Customer Service Advisor

Porsche Service Advisor

Customer Service Advisor

Customer Service Advisors

Part Time Customer Service Advisor (12 Month Fixed Term Contract)

Customer Service Advisor

Senior Customer Service Advisor

Receptionist/Service Advisor

MINI Service Advisor

Aftersales Advisor

Customer Service Advisor

Customer Service Advisor - Claims

Customer Service Advisor

Customer Service Advisor

Customer Services Team Adviser

Service Advisor

Customer Service Advisor

Workshop Controller

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