Customer service manager Work, Jobs in West Rainton, Dur (with Salaries)

Customer Service Manager
RG Distributors Limited Trading as Ecatering —Seaham
- £40,000 - £45,000 a year
- Full-time
- CRM software
- ERP systems
- Data analysis skills
- Free parking
Quick apply
1d
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Stockton-on-Tees
- Full-time
- Bachelor's degree
- Continuous improvement
- Team management
Store Manager
Hotel Chocolat —Durham
- Microsoft Word
- Customer service
- Computer literacy
- Employee discount
Customer Service Manager
B&M Retail —Washington
- Weekend availability
- Team management
- Cash handling
- Leadership
- Employee discount
8d
Customer Service Manager
IWG —Newcastle upon Tyne
- Up to £40,000 a year
- Customer service
- Team management
- Guest services
Customer Experience Director
Thirteen —Middlesbrough
- £108,990 a year
- Continuous improvement
- Leadership
- Annual leave
7d
Customer Service Manager
International Workplace Group plc —Newcastle upon Tyne
- Up to £40,000 a year
- Full-time
- Customer service
- Team management
- In-person
Regional Customer Relationship Manager
Barchester Healthcare —Peterlee
- £46,982 a year
- Microsoft Powerpoint
- Salesforce
- Communication skills
Quick apply
2d
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
10d
Operations Manager
Cornmill Shopping Centre —Darlington
- £26,000 - £35,000 a year
- Weekend availability
- Management
- In-person
- Communication skills
- Free parking
Quick apply
Hotel - Duty Manager
Premier Inn —Stockton-On-Tees
- Up to £13.86 an hour
- Part-time
- Customer service
- Hotel
- Team management
- Employee discount
Quick apply
Service Manager
NECSWS —Hartlepool
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Contracts
- Annual leave
Quick apply
SPAR Willington - Assistant Store Manager
James Hall & Co Ltd —Willington
- Full-time
- Customer service
- Supervising experience
- Conflict management
- Employee discount
- Life insurance
Quick apply
Branch Manager Designate
Screwfix —Durham
- Up to £34,000 a year
- Full-time
- Retail management
- Annual leave
- Employee discount
10d
Innovation Manager
MOGUNTIA FOOD GROUP AG —Hetton le Hole
Store Manager
Mountain Warehouse —Dalton le Dale
- Full-time
- Customer service
- Budgeting
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
11d
Customer Service Manager
Morrisons —Darlington
- Customer service
- Training & development
- Retail management
- Employee discount
Quick apply
Assistant Store Manager
Matalan —Durham
- Full-time
- Customer service
- Data analysis skills
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Automotive customer service manager
Nova Motor Group —Sunderland
- £28,000 - £32,000 a year
- Full-time
- In-person
- Automotive diagnostics
Quick apply
1d
Sales Team Manager
Auxillis —Peterlee
- £29,283 - £32,670 a year
- Training & development
- Communication skills
- Time management
- Free parking
- Annual leave
Quick apply
10d

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customer service manager jobs near west rainton, dur

Customer Service Manager

RG Distributors Limited Trading as Ecatering
Seaham

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year
1 day ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

CRM software
Stakeholder collaboration
Stakeholder liaison
ERP systems
Data analysis skills
ERP software
Complaint handling
E-commerce
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
B2B
Management reporting
Customer interaction
Multidisciplinary collaboration
Leadership
Team motivation leadership
Supply chain customer service

Full job description

Job Overview

We are looking for an experienced and proactive Customer Service Manager to lead our customer service function and deliver an exceptional customer experience across our ecommerce and B2B channels.

As Customer Service Manager, you will oversee the day-to-day operations of the customer service team, ensuring customers receive outstanding support throughout their journey, from order placement through to delivery and after-sales care. You will play a key role in driving customer satisfaction, improving operational efficiency, and supporting the continued growth of the business.

Working closely with Sales, Operations, Warehouse, Logistics and Finance teams, you will identify opportunities for continuous improvement, implement best practices, and help shape a customer-centric culture across the organisation

Key Responsibilities

· Lead, motivate and develop the customer service team to deliver exceptional service standards.

· Manage customer enquiries, orders, complaints, and escalations across phone, email, and online channels.

· Monitor, analyse and report on key customer service KPIs, including response times, resolution rates and customer satisfaction metrics.

· Collaborate with warehouse, logistics and supply chain teams to ensure seamless order fulfilment and customer communication.

· Identify and implement process improvements that enhance efficiency and the overall customer experience.

· Support the optimisation and effective use of ERP and ecommerce platforms.

· Analyse customer feedback and trends, making recommendations to improve products, services and processes.

· Develop, document and maintain customer service procedures, policies and best practices.

· Ensure service level agreements and performance targets are consistently achieved.

· Work closely with the sales team in managing strategic accounts

To be successful in this role, you will be a confident people leader with a passion for customer service and a proven track record of improving customer experience within an ecommerce and/or B2B environment.

Required Skills

· Previous experience in a Customer Service Manager, Customer Success Manager, or similar leadership role.

· Experience working within an ecommerce and/or B2B environment.

· Good understanding of UK consumer legislation, including the Consumer Rights Act, Sale of Goods Act and Supply of Goods and Services Act.

· Strong people management and team leadership skills.

· Excellent communication and relationship-building abilities.

· Proven ability to resolve complex customer issues and manage escalations effectively.

· Strong analytical skills with the ability to interpret service data and identify trends.

· Experience using CRM systems and ecommerce platforms.

· Highly organised with excellent attention to detail.

· Ability to manage multiple priorities in a fast-paced environment.

Accountabilities

· Delivery of work to required standards of accuracy, quality and timescales

· Adherence to organisational policies and procedures

· Representing the business professionally in all customer and stakeholder interactions.

· Driving continuous improvement within the customer service function.

Behaviours

· Professional, reliable and customer focused.

· Positive and proactive approach to problem-solving.

· Strong team player who builds collaborative working relationships.

· Open to feedback and committed to continuous learning.

· Acts with integrity and professionalism at all times.

· Adaptable and comfortable working with new technologies and systems.

Pay: £40,000.00-£45,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Experience:

Customer Service Management: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in west rainton, dur

Customer Service Manager

Area Manager, Customer Fulfillment

Store Manager

Customer Service Manager

Customer Service Manager

Customer Experience Director

Customer Service Manager

Regional Customer Relationship Manager

Customer Success Manager

Operations Manager

Hotel - Duty Manager

Service Manager

SPAR Willington - Assistant Store Manager

Branch Manager Designate

Innovation Manager

Store Manager

Customer Service Manager

Assistant Store Manager

Automotive customer service manager

Sales Team Manager

I want to receive the latest job alerts for customer service manager in west rainton, dur

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