Market analyst Work, Jobs in Westerleigh, Gls (with Salaries)

Lead Service Desk Analyst
Rotork —Bath
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Quick apply
Senior Analyst - Data Enrichment
Somerset Bridge Group —Cribbs Causeway
- £68,000 - £75,000 a year
- Full-time
- Hybrid work
- Mentoring
- Communication skills
- Annual leave
- Referral programme
Quick apply
Service Desk Manager
Leidos —Bristol
- £41,300 - £53,000 a year
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Work from home
MDM Analyst – Customer & Supplier
Rotork —Bath
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
Quick apply
7d
Cyber Security Analyst L1
Airbus Protect Limited —Newport
- Full-time
- Communication skills
- Profit sharing
7d
Buying Assistant
IVC —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Employee discount
8d
Data Quality Analyst
St. James's Place —Cirencester
- Analysis skills
- Analytics
- Annual leave
11d
IT & Security Analyst
One Big Circle —Bristol
- £28,000 - £32,000 a year
- Full-time
- Travel
- Computer networking
- In-person
Quick apply
11d
Market Intelligence Analyst
GKN Aerospace —Bristol
- Hybrid work
- Engineering
- Bachelor's degree
- Travel
- Employee assistance programme
- Flexible schedule
Engineering Systems Analyst (18m fixed term contract)
Rotork —Bath
- Hybrid work
- Data analysis skills
- System design
- Databases
Quick apply
Head of Retention Pricing
RAC —Bristol
- Analysis skills
- Presentation skills
- Leadership
Senior Consultant - Business Analyst
PACT Solutions —Bristol
- £55,000 - £70,000 a year
- Full-time
- Hybrid work
- Business development
- Analysis skills
- Mentoring
Quick apply
7d
MDM Analyst – Finance & Product
Rotork —Bath
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- ERP systems
Quick apply
7d
IT Service Analyst
Defence Equipment and Support —Warminster
- £36,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
Lasernet Document Analyst (18m FTC)
Rotork —Bath
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Agile
Quick apply
Security Validation Analyst
Zellis —Bristol
- Remote
- AI
- Communication skills
- Annual leave
Incident and Problem Analyst
Wiltshire Police —Devizes
- Up to £41,223 a year
- Full-time
- Analysis skills
- Continuous improvement
- Analytics
- Annual leave
- Gym membership
4d
Knowledge Prompt Analyst
DAC Beachcroft —Bristol
- Hybrid work
- Writing skills
- Analysis skills
- No degree
Quick apply
2d
Business Analyst - Senior Consultant/Manager, Commerce - Deloitte Digital
Deloitte —Bristol
- Hybrid work
- AI
- Leadership
IT Business Solutions Manager - EMEA & Wellness
Kohler —Quedgeley
- IT

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Lead Service Desk Analyst

Rotork -
Bath

Quick apply

Job details

Full-time

Qualifications

Technical troubleshooting
IT team management
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Continuous improvement
Team management
ServiceNow
Information technology team management
Leadership
Communication skills
Help desk

Full job description

Job Description

Join us as a Lead Service Desk Analyst, where you’ll play a key role in supporting and guiding a high-performing support team delivering exceptional IT service across a global organisation. Reporting to the Global Service Desk Manager and acting as the senior UK- based technical escalation point for global day-to-day Service Desk matters, you’ll combine hands-on technical expertise with strong leadership to keep operations running smoothly, support strong operational performance and contribute to continuous improvement—all while ensuring best-in-class service aligned to ITIL standards and SLAs.

What You’ll Do

Lead, mentor, and support a team of Service Desk Analysts, acting as the senior escalation point for complex issues
Support the day-to-day coordination of Service Desk activities, ensuring smooth delivery aligned with ITIL 4 best practices.
Support workload coordination, prioritisation, and ticket flow to help the team meet SLAs
Drive a culture of accountability, collaboration, and customer-focused support
Work closely with the Global Service Desk Manager to support consistent standards, tools, and performance expectations.
Use ServiceNow and reporting insights to identify operational improvement opportunities and support better day-to-day service delivery.
Identify trends and contribute to continuous improvement, automation, and knowledge-sharing initiatives.

Qualifications

What You’ll Bring

Proven experience in a Service Desk or IT support leadership role
Strong technical troubleshooting skills with a hands-on approach
Knowledge of ITIL frameworks and service management best practices
Experience leading a team, including performance management and development of direct reports.
Experience with ServiceNow (or similar tools) and performance reporting
A passion for continuous improvement, team development, and delivering excellent customer experience
Strong communication and stakeholder management skills

Why Join Us?

Be a key player in shaping global service delivery standards
Work in a collaborative, fast-paced environment with real impact
Opportunities to drive innovation, automation, and service improvement

Additional Information

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.

Quick apply

Refine Your Search

market analyst jobs in westerleigh, gls

Lead Service Desk Analyst

Senior Analyst - Data Enrichment

Service Desk Manager

MDM Analyst – Customer & Supplier

Cyber Security Analyst L1

Buying Assistant

Data Quality Analyst

IT & Security Analyst

Market Intelligence Analyst

Engineering Systems Analyst (18m fixed term contract)

Head of Retention Pricing

Senior Consultant - Business Analyst

MDM Analyst – Finance & Product

IT Service Analyst

Lasernet Document Analyst (18m FTC)

Security Validation Analyst

Incident and Problem Analyst

Knowledge Prompt Analyst

Business Analyst - Senior Consultant/Manager, Commerce - Deloitte Digital

IT Business Solutions Manager - EMEA & Wellness

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