Chief operating officer Work, Jobs in Wethersfield, Ess (with Salaries)

Head of Operations
Uttlesford Citizens Advice —Saffron Walden
- £38,000 - £40,000 a year
- Part-time
- Hybrid work
- Serving
- Management
- Supervising experience
- Health & wellbeing programme
- Annual leave
Quick apply
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- Full-time
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- Leadership

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Head of Operations

Uttlesford Citizens Advice
Saffron Walden

Quick apply

Job details

Part-time
£38,000 - £40,000 a year

Benefits

Casual dress
Health & wellbeing programme
Annual leave
Company pension
Work from home
Employee assistance programme
On-site parking

Qualifications

Serving
Management
Operations management
Charity and third-sector experience
Process improvement
Supervising experience
Quality assurance
Bachelor's degree
Operational strategy development
Leadership
Team motivation leadership
Communication skills
Internal quality assurance
Operations leadership experience
Analytics

Full job description

Location: Saffron Walden (Hybrid options available)

Job Type: Part-Time (22.5 hours / 3 days per week)

Salary: £38,000 – £40,000 a year (FTE, pro rata)

About Us

Uttlesford Citizens Advice is a local charity dedicated to giving people the knowledge and confidence they need to find their way forward. We provide free, confidential, and impartial advice on money, legal, consumer, housing, and other problems, serving thousands of residents across Uttlesford every year.

Job Overview

We are seeking an experienced, proactive, and collaborative Head of Operations to join our senior leadership team. Working closely with the Chief Executive Officer, you will oversee day-to-day operations, lead our supervisor team, maintain high-quality advice standards, and ensure the smooth execution of our strategic goals.

If you thrive in operational management, line management, and community impact, this role offers a fantastic opportunity to shape local support services.

Key Responsibilities

Operational Leadership: Manage daily service delivery across physical and digital channels to ensure high accessibility and client satisfaction.
Team Management: Line manage, support, and develop Office Manger, Training Office and Supervisors.
Quality & Compliance: Oversee performance against Citizens Advice quality standards, auditing processes, and contract KPIs.
Resource Management: Optimise scheduling, workflow management, and operational systems for max efficiency.
Strategy & Collaboration: Support the CEO and Board of Trustees in developing and executing operational plans aligned with organisational growth.

Requirements & Qualifications

Leadership Experience: Proven track record in operational management, team leadership, or service management (charity or public sector experience is a plus).
People Management: Skilled in supporting, motivating, and managing staff and/or volunteers.
Problem-Solving & Organisation: Strong organisational, analytical, and process-improvement skills.
Communication: Excellent interpersonal and written communication skills.
Commitment: A passionate commitment to the aims, values, and equality principles of Citizens Advice.

Benefits

Flexible working options (Hybrid working negotiable post-induction/training)
28 days annual leave pro rata
Employee Assistance Programme (EAP)
Pension scheme
Supportive, values-driven team culture

How to Apply

Interested candidates can download the full Job Pack and Application Form from our website https://www.uttlesfordca.org.uk/news/ or request it directly by emailing [email protected]

Please note: We do not accept CVs alone; a completed application form is required to be considered for this role.

Application Deadline: 16th August 2026

Pay: £38,000.00-£40,000.00 per year

Benefits:

Casual dress
Company pension
Health & wellbeing programme
On-site parking
Work from home

Work Location: In person

Quick apply

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