Complaints manager Work, Jobs in Whaley Bridge, Dby (with Salaries)

Complaints Manager
Bramah Safeguarding CIC —Sheffield
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Team management
- Communication skills
Quick apply
14d
Customer Feedback & Complaints Manager
Stockport Homes Group —Stockport
- £39,862 - £45,091 a year
- Full-time
2d
Operations Manager
Quarrybank Group —Cheadle
- £40,000 - £45,000 a year
- Full-time
- CRM software
- Business development
- Continuous improvement
Quick apply
4d
Senior Partnerships Manager
Home Office —Sheffield
- £49,850 - £56,850 a year
- Full-time
- Presentation skills
- Travel
- Organisational skills
- Annual leave
Quality & Governance Manager
NHS Professionals —Stockport
- £30.90 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Management
Quick apply
Sales & Customer Services Advisor (Tunstead)
Buxton Lime —Buxton
- Computer literacy
- Writing skills
- Organisational skills
Depot Manager
Response Logistics / Direct Response UK Ltd —Ashton-Under-Lyne
- £38,000 - £43,000 a year
- Full-time
- Management
- Budgeting
- In-person
- Gym membership
Quick apply
Case Manager (Targeted Interception)
HM Revenue and Customs —Manchester
- £37,682 - £46,077 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Training & development
4d
Complaints Officer
Oldham Council —Oldham
- £31,537 - £34,434 a year
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
9d
Service Manager
Sheffield City Council —Sheffield
- £57,786 - £63,283 a year
- Hybrid work
- No degree
- Budgeting
- Annual leave
4d
Resident Liaison Officer
L&Q —Manchester
- £33,688 - £37,093 a year
- Weekend availability
- Travel
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
3d
Regional Operations Manager
Blue Ribbon —Warrington
- Up to £60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
Quick apply
3d
Trainee Complaints and DSAR Manager
Gorvins Residential LLP —Stockport
- £25,000 - £35,000 a year
- Computer literacy
- In-person
- Flexible schedule
Quick apply
4d
Triage Case Officer
Social Work England —Sheffield
- £34,085 - £36,520 a year
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Organisational skills
- Annual leave
- Life insurance
Learning and Training Manager
Home Office —Stoke-on-Trent
- £41,750 - £44,250 a year
- Full-time
- Presentation skills
- Travel
- Training & development
- Annual leave
7d
Operations Manager - North West Tribunals
HM Courts & Tribunal Service —Manchester
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
3d
Head of Estates Services
Sheffield Health Partnership University NHS Foundation Trust —Sheffield
- £66,582 - £77,368 a year
- Full-time
- Continuous improvement
- Training & development
11d
Team Manager - Relationship Management
Evolution Money —Manchester
- £48,364 a year
- Full-time
- Team management
- Mentoring
- Recruiting
- Annual leave
Quick apply
11d
Service Delivery Lead
Home Office —Stoke-on-Trent
- £62,732 - £69,006 a year
- Part-time
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
23h
VodafoneThree - Complex Complaints Specialist
Vodafone —Stoke-on-Trent
- Full-time
- Hybrid work
- Employee discount

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Complaints Manager

Bramah Safeguarding CIC
Sheffield

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year
14 days ago

Qualifications

Financial Conduct Authority guidelines
Stakeholder collaboration
Stakeholder liaison
Process improvement
Internal department liaison
Complaint handling
Analysis skills
Continuous improvement cycles oversight
Team management
Risk management
Management reporting
Root cause analysis
Communication skills
Analytics

Full job description

Complaints Manager

Salary: £40,000 - £45,000 depending on experience
Location: Sheffield, hybrid with 2 days from home after probation

We are looking for an experienced Complaints Manager to take ownership of the complaints function within a regulated financial services environment.
This is a key role responsible for ensuring customers receive fair and appropriate outcomes, while identifying trends, managing risk and driving improvements across the wider business.

The successful candidate will:

Take overall responsibility for the effective management of customer complaints, ensuring they are handled fairly, accurately and within required timescales.
Manage complex, high-risk and vulnerable customer cases where appropriate.
Ensure complaint responses and outcomes meet regulatory and internal requirements.
Maintain and improve complaints processes, procedures and working practices.
Ensure Consumer Duty principles are embedded throughout the complaints journey.
Monitor complaint volumes, trends, root causes, resolution times and redress through effective MI and reporting.
Provide regular analysis and recommendations to senior stakeholders.
Identify recurring issues and work with relevant teams to implement corrective actions.
Drive improvements to processes, systems and customer journeys to reduce repeat complaints.
Oversee complaint-related redress and compensation, ensuring decisions are fair, consistent and appropriately documented.
Lead, coach and develop the complaints team, supporting performance, capability and training.
Build strong working relationships with teams across Compliance, Risk, Operations, Product and Finance.
Represent the complaints function in relevant meetings and governance forums.
Support regulatory reviews, information requests and other compliance activity where required.

What we're looking for

Significant experience managing complaints within an FCA-regulated financial services environment.
Strong knowledge of FCA DISP, Consumer Duty and complaints regulation.
Previous experience managing or leading a complaints team.
Strong understanding of fair customer outcomes and complaint governance.
Excellent analytical skills and experience using MI to identify trends and drive improvements.
Strong judgement and decision-making ability.
Excellent communication and stakeholder management skills.
A proactive approach to identifying risks and improving processes.

Experience of supporting regulatory reviews or audits, complaints transformation or wider change projects would be advantageous, as would knowledge of SM&CR. The successful candidate will be customer-focused, commercially aware and comfortable operating within a regulated environment, with the ability to balance customer outcomes, regulatory requirements and wider business priorities.

If this sounds like your next opportunity, we’d love to hear from you — apply today!

Pay: £40,000.00-£45,000.00 per year

Work Location: Hybrid remote in Sheffield

Quick apply

Refine Your Search

complaints manager jobs in whaley bridge, dby

Complaints Manager

Customer Feedback & Complaints Manager

Operations Manager

Senior Partnerships Manager

Quality & Governance Manager

Sales & Customer Services Advisor (Tunstead)

Depot Manager

Case Manager (Targeted Interception)

Complaints Officer

Service Manager

Resident Liaison Officer

Regional Operations Manager

Trainee Complaints and DSAR Manager

Triage Case Officer

Learning and Training Manager

Operations Manager - North West Tribunals

Head of Estates Services

Team Manager - Relationship Management

Service Delivery Lead

VodafoneThree - Complex Complaints Specialist

I want to receive the latest job alerts for complaints manager in whaley bridge, dby

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