Area leader Work, Jobs in Whitechapel, Gtl (with Salaries)

Calling and Compliance Manager
One Sixty Fundraising —East London
- £29,000 - £34,000 a year
- Full-time
- Hybrid work
- Supervising experience
- Team management
- Organisational skills
- Store discount
- Employee discount
Quick apply
11d
Duty Manager/Supervisor
The Lost Estate —London
- Up to £17.50 an hour
- Weekend availability
- Hospitality
- Bar
- Customer service
Quick apply
2d
Full Time Coordinator, Flight Operations, London LHR
American Airlines —London
- Weekend availability
- Bachelor's degree
- Conflict management
- Organisational skills
5d
Front of House Supervisor
edyn —Bermondsey
- Hotel
- Team management
- POS
Security Officer
BidvestNoonan —London
- £52,250 a year
- Full-time
- Customer service
- Continuous improvement
- Budgeting
Quick apply
Personal Assistant to the Managing Director
eMed —London
- Monday to Friday
- Google Suite
- Research
- Databases
- Employee assistance programme
- Life insurance
Quick apply
Area Leader of Growth - London
Raising Cane's —London
- Weekend availability
- Microsoft Outlook
- Restaurant management
- Analysis skills
Quick apply
Warehouse Days Supervisor
Savona Foodservice —Barking
- £33,830 a year
- Full-time
- In-person
- Leadership
- Free parking
- Life insurance
Quick apply
9d
Hospitality Assistant - Canary Wharf
Selecta —London
- £30,784 a year
- Full-time
- Guest services
- Communication skills
- Free parking
- Annual leave
Quick apply
General Manager
Jobs In. Fitness —Billericay
- £45,000 - £50,000 a year
- Sales
- Business development
- Continuous improvement
Quick apply
Team Leader - 21 Soho Square
ST James Facilities —London
- £39,250 a year
- Full-time
- Word processing
- Writing skills
- English
Quick apply
Customer Service Manager
LBS Distribution Ltd —Hoddesdon
- £32,000 - £40,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
- Annual leave
Quick apply
3d
Front of House Supervisor
Locke —Bermondsey
- Full-time
- Hotel
- Team management
- POS
Quick apply
Area General Manager - North London
Buns From Home —London
- Up to £50,000 a year
- Full-time
- Sales
- Customer service
- Bakery
Quick apply
Corporate Receptionist - The Crane Building
ST James Facilities —London
- Full-time
- Microsoft Powerpoint
- Writing skills
- English
Quick apply
Director of Strategic Delivery
L&Q —London
- Team management
- No degree
- Contracts
- Annual leave
- Employee assistance programme
12d
Housekeeping Supervisor – The Stratford Hotel (East London)
The Stratford Hotel —London
- £13.75 - £15.31 an hour
- Overtime
- Hospitality
- Computer literacy
- Hotel
- Health & wellbeing programme
- Employee discount
Quick apply
8d
Inventory Assisant H/F
Arlettie —London
- Organisational skills
Quick apply
Team Member (Stock)
NEXT —Ilford
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
2d
Team Leader- Laura Mercier- Selfridges London- 37.5 hours
Orveon Global Ltd UK —London
- Weekend availability
- Sales
- Annual leave
- Employee discount
Quick apply

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Calling and Compliance Manager

One Sixty Fundraising -
East London

Quick apply

Job details

Permanent | Full-time
£29,000 - £34,000 a year
11 days ago

Benefits

Casual dress
Store discount
Company pension
Company events
Employee discount

Qualifications

Customer service call handling
Non-conformance investigation
Report generation
Charity and third-sector experience
Coaching
Process improvement
Complaint handling
Performance management
Supervising experience
Organisational compliance experience
Compliance management
Quality assurance
Continuous improvement cycles oversight
Team management
Partnership building
Fundraising
Organisational skills
Communication skills
Internal quality assurance
Corporate regulatory compliance oversight
Analytics

Full job description

Calling & Compliance Manager

Location: London – Hybrid
Company: One Sixty International
Job Type: Full-time

About One Sixty International

One Sixty International is a growing international fundraising agency working with some of the world’s leading charities across the UK, USA and Asia.

We recruit and engage long-term supporters on behalf of leading charities, and we’re committed to delivering fundraising that achieves excellent results while maintaining the highest standards of quality, compliance and supporter experience.

About the Role

We’re looking for an experienced and motivated Calling & Compliance Manager to oversee the performance, quality and compliance of our calling operations.

This is a varied, hands-on role combining team management, call quality, compliance, complaints, investigations, coaching and performance reporting.

You’ll work closely with our calling teams, internal departments, partner agencies and charity clients to ensure campaigns are delivered effectively, ethically and to the highest standards.

Key Responsibilities

Calling & Performance

Manage and support the day-to-day performance of the calling team.
Monitor call quality, productivity, donor retention and overall caller performance.
Conduct regular call listening and quality assurance checks.
Identify trends and areas for improvement using call and performance data.
Coach and develop callers and team leaders to improve performance and call quality.
Support the development and improvement of scripts, processes and quality standards.
Ensure callers consistently deliver professional, engaging and donor-focused conversations.

Compliance & Quality

Act as the first point of contact for complaints, managing investigations through to resolution.
Review supporter and campaign data to support complaints and compliance investigations.
Monitor fundraising and calling activity against internal standards, campaign requirements and compliance procedures.
Support and manage our mystery shopping programme, reviewing results and providing constructive feedback to fundraisers and managers.
Identify compliance risks, trends and opportunities for improvement and work with teams to implement solutions.
Maintain accurate records of complaints, investigations, quality checks and compliance activity.
Produce regular compliance and performance reports for senior management and charity clients where required.
Ensure calling teams follow approved scripts, processes, data protection requirements and internal compliance standards.
Investigate quality issues and potential compliance breaches, escalating serious or repeated issues where appropriate.
Provide feedback and coaching to improve compliance and fundraising standards across teams.
Build strong working relationships with internal teams, partner agencies and charity clients.

About You

We’re looking for someone who is confident, organised, analytical and people-focused, with strong attention to detail and the ability to balance commercial performance with compliance and quality.

You’ll ideally have:

Previous experience in calling, contact centre, fundraising, sales, customer service, compliance or quality assurance.
Experience managing or supervising a team.
Experience handling complaints, investigations or quality/compliance issues.
Strong communication and relationship-building skills.
Excellent attention to detail and strong organisational skills.
Confidence analysing data and producing clear reports.
Experience coaching people and providing constructive feedback.
The confidence to challenge poor performance or non-compliant behaviour.
A professional and solutions-focused approach to resolving issues.
Good knowledge of GDPR/data protection and compliant telephone practices.
Experience within fundraising or the charity sector is desirable but not essential.

What We’re Looking For

This role would suit someone who enjoys both people management and problem-solving.

You’ll need to be comfortable moving between analysing campaign data, listening to calls, coaching a team, investigating a complaint, speaking with a charity client and identifying ways to improve our processes.

Most importantly, you’ll understand that great fundraising and strong compliance go hand in hand. We want someone who can help our teams achieve excellent results while ensuring every supporter interaction is professional, ethical and compliant.

Why Join One Sixty International?

You’ll be joining a growing international organisation with teams across the UK, USA and Asia, working with some of the world’s leading charities.

We’re ambitious, people-focused and committed to developing our teams. This is an opportunity to take ownership of an important role within our calling and compliance function and have a direct impact on fundraising performance, supporter experience and campaign quality.

If you’re an experienced calling, quality or compliance professional looking for a varied role with real responsibility, we’d love to hear from you.

Pay: £29,000.00-£34,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee discount
Store discount

Application question(s):

Do you have a calling/compliance background?

Experience:

Charity Sector : 1 year (required)

Work Location: Hybrid remote in East London

Quick apply

Refine Your Search

area leader jobs in whitechapel, gtl

Calling and Compliance Manager

Duty Manager/Supervisor

Full Time Coordinator, Flight Operations, London LHR

Front of House Supervisor

Security Officer

Personal Assistant to the Managing Director

Area Leader of Growth - London

Warehouse Days Supervisor

Hospitality Assistant - Canary Wharf

General Manager

Team Leader - 21 Soho Square

Customer Service Manager

Front of House Supervisor

Area General Manager - North London

Corporate Receptionist - The Crane Building

Director of Strategic Delivery

Housekeeping Supervisor – The Stratford Hotel (East London)

Inventory Assisant H/F

Team Member (Stock)

Team Leader- Laura Mercier- Selfridges London- 37.5 hours

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