Integration lead Work, Jobs in Whittington, Sts (with Salaries)

IT Service Delivery Manager
Erud It Ltd —Leicester
- £35,000 - £44,000 a year
- Full-time
- Continuous improvement
- In-person
- Training & development
- Free parking
Quick apply
Application Delivery Lead
TVS Supply Chain Solutions —Birmingham
- Full-time
- Hybrid work
- Travel
- Leadership
- SDLC
- Free parking
- Health & wellbeing programme
Quick apply
2d
Service Optimisation Manager
Voyage Care —Lichfield
- Analysis skills
- Continuous improvement
- Travel
- Annual leave
Scrum Master (Team Leader) - SaaS
Mercury —Birmingham
- From £55,000 a year
- Full-time
- Hybrid work
- Mentoring
- In-person
- Training & development
- Free parking
- Annual leave
Quick apply
8d
E-Commerce, Wholesale & Operations General Manager (Future 3PL Expansion Lead)
Faces —Stafford
- From £50,000 a year
- Full-time
- Business development
- In-person
- Negotiation
Quick apply
2d
Curriculum Development Manager
Birmingham City University —Birmingham
- £45,235 - £51,182 a year
- Full-time
- Hybrid work
- University
- Training & development
- Teaching
Head of Test & Integration
ESCO Maritime Solutions —Rugeley
- Continuous improvement
- Quality control
- Travel
- Work from home
Quick apply
6d
HubSpot Manager
Focus Group —Birmingham
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Analysis skills
Quick apply
Trust Safeguarding Officer
Derby City Council —Derby
- £34,434 - £37,280 a year
- Part-time
- Hybrid work
- School
- Free parking
Learning Delivery Lead
The Football Association —St George's Park
- Full-time
- Hybrid work
- Microsoft Excel
- Public speaking
- Continuous improvement
- Annual leave
1d
Business Support Manager
Redline Presentation Solutions Ltd —Hinckley
- £27,000 - £30,000 a year
- Full-time
- CRM software
- Travel
- Construction experience
- Bereavement leave
- Sick pay
Quick apply
5d
VP Customer Support
Syncron —Birmingham
- Hybrid work
- AI
- Leadership
- Communication skills
Project Manager (South of Birmingham - M1, M40, M4)
Ascom —Lichfield
- PMP
- Contracts
- Construction experience
Quick apply
Recovery Coordinator
Change Grow Live —Birmingham
- £28,557.79 - £32,802.41 a year
- Training & development
- Time management
- Employee discount
- Referral programme
10d
Change Manager
Scalian —Derby
- £50,000 - £60,000 a year
- Full-time
- Continuous improvement
- Communication skills
Quick apply
Head of Mental Health & Wellbeing
Aston University —Birmingham
- £47,389 - £56,535 a year
- Full-time
- University
- Leadership
- Annual leave
13d
Digital Solutions Sales Representative
Doka —Kenilworth
- Up to £100,000 a year
- Full-time
- Remote
- Business development
- Travel
- Business
- Annual leave
- Life insurance
Human Factors Consultant (All Levels)
WSP —Birmingham
- Part-time
- Hybrid work
- Team management
- Flexitime
- Work from home
Test Manager
BAM UK & Ireland —Solihull
- Communication skills
Programme Manager
Dalkia —Stone
- PMP
- Analysis skills
- Presentation skills

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IT Service Delivery Manager

Erud It Ltd
Leicester

Quick apply

Job details

Full-time
£35,000 - £44,000 a year

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

ITIL Certification
Operations management
Stakeholder collaboration
Client engagement
IT team management
Stakeholder liaison
IT service management
Continuous improvement
Continuous improvement cycles oversight
Employee performance appraisals
Major incident coordination
Management reporting
Customer support
Professional development mentoring
Customer interaction
Training & development
Information technology team management
Root cause analysis
Technical roadmaps
Leadership
Team motivation leadership
Communication skills
Help desk

Full job description

Overview

The Service Delivery Manager plays a central role in leading service operations across our growing managed IT, cyber resilience, and communications portfolio. This position blends operational leadership, client partnership, technical support and team development ensuring every customer receives a consistent, high‑quality experience that reflects our commitment to reliability, integrity, and technical excellence.

You will oversee our service teams responsible for ticket resolution, major incident management, proactive monitoring, problem management, and on‑site project delivery. Success in this role requires strong leadership, broad technical capability, and a proactive, solutions‑driven mindset.

Our Vision

To be the trusted technology partner for UK SMEs & renewable energy companies delivering dependable managed IT services, robust cyber resilience, and modern communications solutions. We achieve this by building a skilled, passionate team, implementing best in class technologies, and staying committed to doing things properly, efficiently, and with integrity.

Our Values

Passion: A genuine enthusiasm for technology and continuous improvement.

Trust: Transparent, dependable relationships with customers and colleagues.

Collaboration: Working as one unified team, internally and with our clients.

Responsibilities

1. Service Delivery & Operations

Lead and oversee service delivery performance across the UK customer base.
Ensure all SLAs are consistently met or exceeded.
Own major incident management, communication, and escalation processes.
Drive problem identification, root cause analysis, and long‑term resolution.
Track and report on operational metrics and service trends.
Deliver service improvement initiatives that enhance customer experience and operational efficiency.
Ensure consistent use of tools, systems, develop and expand SOPs, and service desk processes.
Coordinate and support technical delivery of on‑site client projects.

2. Client Engagement & Technology Planning

Act as a senior operational contact for key clients.
Lead customer service reviews with clear reporting, actions, and follow‑up.
Support clients with technology planning, roadmaps, and alignment to business goals.
Manage customer escalations professionally, ensuring root causes are addressed and long‑term improvements implemented.

3. Team Leadership & People Management

Direct line management of service desk / field service staff.
Recruit, onboard, and develop team members in line with our growth strategy.
Conduct regular 1‑to‑1s, appraisals, and development reviews.
Create and maintain personal development plans for all team members.
Build a culture of accountability, engagement, and customer‑first thinking.

4. Technical

Provide technical oversight on system configurations & deployments.
Act as a 2nd / 3rd line resource for clients and technical staff.
Assist in the development of the companies product portfolio
Provide remote & on-site assistance for projects / installations when required.

5. Team Integration & Alignment

Unite and strengthen service teams following recent business expansion and acquisitions.
Lead the integration of people, processes, and operational standards across multiple teams.
Define and embed a single operating model for service delivery across E2TS.
Set clear expectations for service quality, communication, documentation, and performance.
Oversee training programmes to close capability gaps and upskill the team.

6. Communication & Stakeholder Engagement

Represent service teams in internal leadership and operational meetings.
Provide concise reporting on service performance, risks, and improvement plans.
Liaise with vendors and third parties for escalations, service coordination, and project support.

Requirements

Minimum 5 years’ experience in IT service delivery leadership or management.
Experience within a Managed Service Provider environment.
Proven ability to lead, motivate, and develop multi‑disciplinary technical teams.
Strong client engagement and stakeholder management experience.
Experience running service reviews and managing customer expectations.
Solid understanding of ITIL fundamentals and service management best practice.
Highly organised with excellent written and verbal communication skills.
Strong technical grounding across infrastructure, Microsoft 365, Azure, networking, telephony & Communications, cyber security, and business continuity.

Desirable Skills & Experience

Experience as an IT Service Manager in an MSP
Familiarity with tools such as Atera and Datto.
Formal leadership or management training.
Broad technical skill set across modern IT environments.
ITIL Practitioner certification.
Knowledge of the following vendors is desirable but not essential: ESET, Ubiquiti, Teltonika, Cisco, Lenovo

Pay: £35,000.00-£44,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Experience:

IT Service Delivery Manager: 5 years (required)

Work Location: In person

Quick apply

Refine Your Search

integration lead jobs in whittington, sts

IT Service Delivery Manager

Application Delivery Lead

Service Optimisation Manager

Scrum Master (Team Leader) - SaaS

E-Commerce, Wholesale & Operations General Manager (Future 3PL Expansion Lead)

Curriculum Development Manager

Head of Test & Integration

HubSpot Manager

Trust Safeguarding Officer

Learning Delivery Lead

Business Support Manager

VP Customer Support

Project Manager (South of Birmingham - M1, M40, M4)

Recovery Coordinator

Change Manager

Head of Mental Health & Wellbeing

Digital Solutions Sales Representative

Human Factors Consultant (All Levels)

Test Manager

Programme Manager

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