Help desk Work, Jobs in Wigan, Gtm (with Salaries)

First Line Technical Support
PHOENIX Medical Supplies Limited —Borough of Halton
- £28,461.32 a year
- Monday to Friday
- Customer service
- Windows
- IT
- Annual leave
- Employee assistance programme
IT Support Analyst (On Site)
Infopro Digital Services Limited —Ellesmere Port
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply
14d
Service Support Team Analyst
CGI —Liverpool
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
IT Support Technician
Technology (IT) —Manchester
- £32,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- IT
20h
IT Support Engineer (1st Line)
Forbes Solicitors —Preston
- Full-time
- Microsoft Outlook
- Windows
- IT
- Annual leave
- Employee discount
13d
Customer Service Representative
MSite —Liverpool
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
IT Assistant
Elite Chambers —Prestwich
- £25,000 - £30,000 a year
- Full-time
- Google Suite
- Customer service
- Windows
- Free parking
Quick apply
8d
IT Support Technician
The Granite Group —Liverpool
- Up to £31,000 a year
- Full-time
- Hybrid work
- Windows
- Computer networking
- In-person
- Flexible schedule
Quick apply
Stock & Purchasing Coordinator
Crozier Campers —Preston
- £29,000 - £31,000 a year
- Overtime
- Administrative experience
- Organisational skills
- Warehouse experience
Quick apply
1h
Team Leader - Liverpool Tribunals
HM Courts & Tribunal Service —Liverpool
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- IT
- Annual leave
- Employee discount
13d
Cyber Security Analyst
The Granite Group —Liverpool
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Windows
- Scripting
- Computer networking
- Flexible schedule
Quick apply
8d
Mid-weight Artworker
Rise & Amplify —Altrincham
- Temporary
- Hybrid work
- No degree
- Flexible schedule
Quick apply
10d
Assistant Night Manager - 19:00 Start Monday to Friday
Clarke Transport —Leigh
- £41,865 a year
- Full-time
- Management
- Supervising experience
- In-person
- Free parking
- Store discount
Quick apply
Environmental Support & Enforcement Officer
Environmental Support & Enforcement Officer Liverpool —Liverpool
- £13.50 an hour
- Overtime
- Driving
- IT
- Communication skills
- Annual leave
Quick apply
IT Service Desk Agent
Lookers —Manchester
- £26,000 - £27,000 a year
- Full-time
- Remote
- Customer service
- Travel
- Annual leave
Quick apply
22h
1st Line Analyst - Stafford DC
Pets at Home —Cheadle
- £28,000 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Free parking
- Employee discount
8d
Customer Liaison Representative
Mitie —Preston
- £13.45 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Field Interviewer - Wigan
the National Centre for Social Research —Wigan
- £15.12 an hour
- Part-time
- Hybrid work
- English
- Travel
- Time management
- Annual leave
Quick apply
Project Coordinator (Event Production)
Sterling Event Group —Altrincham
- From £30,420 a year
- Temporary
- CAD
- Driving
- IT
- Free parking
- Referral programme
Quick apply
Field Interviewer - Warrington
the National Centre for Social Research —Warrington
- £15.12 an hour
- Part-time
- Hybrid work
- English
- Travel
- Time management
- Annual leave
Quick apply

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First Line Technical Support

PHOENIX Medical Supplies Limited -
Borough of Halton

Apply Now

Job details

£28,461.32 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Windows Server
TCP
Avaya
Customer service
LAN
Microsoft Exchange
Windows
ITIL
IT
TCP/IP
Communication skills
Active Directory

Full job description

Job Title: 1st Line Technical Support

Location: Runcorn

Salary: £28,461.32

Working Pattern: Monday to Friday 09.00 – 17.15, 37.5 hour per week

About Us:

At Phoenix Medical Supplies, we pride ourselves on delivering top class, business relevant solutions to the UK healthcare industry. Join us and be a part of a team that really makes a difference.

We are seeking a strong candidate to be a key member of the IT service desk function, providing support to CFBUs and Business Support Functions across all UK locations including offices, pharmacies and distribution centres during operational service hours.

Key Responsibilities:

In accordance with the defined ITIL processes provide incident management, request fulfilment, and access management services as a first point of contact. Ensure tickets are actioned in accordance with agreed SLA targets, using escalation processes where necessary.
Develop solutions and workarounds for incidents and problems where none exists.
Work cross-functionally within the IT Department to ensure the successful transition of new services into production. This may include installing, configuring and updating devices and applications. Ensure the CMDB is updated in a timely manner to reflect details of such changes.
Contribute to the process of Continuous Service Improvement by making suggestions of improvements to polices, processes and procedures.
Assist in meeting team and service performance KPIs in agreement set within the IT Service Operation Function.
Ensure that relevant IT and Data Security standards & policies are met at all times.
Monitoring of key group business systems for performance and availability through event and system monitoring resulting in reactive and proactive management of infrastructure and applications.
Support the Platform Specialists to perform client and server patching as and when required.
Create and maintain knowledgebase articles and documentation.

What We’re Looking For:

Experience of working on an IT field role along with exposure of ITIL processes is desirable.
Experience of working in a customer facing environment on telephone and face to face.
Experience within IT service delivery.
Exceptional Customer Service
Excellent interpersonal, communication and customer service skills.
Excellent troubleshooting and problem solving skills.
Practical experience of some or all of (Mandatory):
- Microsoft Windows Server and desktop operating systems.
- Active Directory administration.
- MS Exchange administration.
- Microsoft RDS administration.
- Hardware, peripherals, mobile devices.
- TCP/IP, LAN and WAN troubleshooting.
Practical skills these specialist applications (Desirable):
- CSD
- PlanetPress
- VIS
- ProScript Connect
- Buetema MDE
- MultePOS
- Avaya telephone system administration including Contact Centre.

What We Offer

22 days (pro rata) annual leave plus bank holidays, increasing with length of service
Medicash – a health cash plan to support everyday healthcare costs (e.g. eyecare, prescriptions)
iTrent Financial Wellbeing – an app to help manage and access your pay flexibly
High street discounts and offers
Employee Assistance Programme (EAP)
Contributory Pension Scheme
Fully funded accredited training programmes through the Apprenticeship Scheme

INDPMS

Apply Now

Refine Your Search

help desk jobs in wigan, gtm

First Line Technical Support

IT Support Analyst (On Site)

Service Support Team Analyst

IT Support Technician

IT Support Engineer (1st Line)

Customer Service Representative

IT Assistant

IT Support Technician

Stock & Purchasing Coordinator

Team Leader - Liverpool Tribunals

Cyber Security Analyst

Mid-weight Artworker

Assistant Night Manager - 19:00 Start Monday to Friday

Environmental Support & Enforcement Officer

IT Service Desk Agent

1st Line Analyst - Stafford DC

Customer Liaison Representative

Field Interviewer - Wigan

Project Coordinator (Event Production)

Field Interviewer - Warrington

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