Engagement manager Work, Jobs in Willington Quay, Twr (with Salaries)

Client Engagement Manager -Full time - Permanent - Gateshead
Recite Me —Gateshead
- Full-time
- Hybrid work
- Organisational skills
- Agile
- Communication skills
- Flexible schedule
Quick apply
DadVocate Programme Manager
Inspired Human Resources Ltd —Gateshead
- £39,000 a year
- Full-time
- Hybrid work
- Supervising experience
- Mentoring
- Social Work
Quick apply
7d
Durham EDGE Senior Manager
Durham University —Durham
- £47,389 - £56,535 a year
- Full-time
- Hybrid work
- Customer service
- University
- No degree
- Annual leave
- Employee assistance programme
14d
Branch Manager - North Shields
Hays Travel —North Shields
- Full-time
- Sales
- Customer service
- Supervising experience
- Annual leave
- Employee discount
7d
Tenant Engagement Officer
Northumberland County Council —Blyth
- £31,537 - £34,434 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Communications and Engagement Officer
TT2 —Wallsend
- £34,841 - £36,630 a year
- Full-time
- Marketing
- Bachelor's degree
- In-person
- Annual leave
- Employee assistance programme
14d
DigiDAD Engagement Officer
Inspired Human Resources Ltd —Gateshead
- £30,321 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Bilingual
- CRM software
Quick apply
7d
Senior Manager England Implementation/Uwch Rheolwr Gweithredu Lloegr
The National Lottery Community Fund —Newcastle upon Tyne
- £50,215 - £54,000 a year
- Full-time
- Presentation skills
- Organisational skills
- Leadership
4d
Partnership Support Officer
Durham County Council —Durham
- £35,412 - £39,152 a year
- Temporary
- Hybrid work
- Communication skills
- Annual leave
11d
Head of Customer Operations and Insight
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £69,501 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
11d
Senior Accessibility Specialist
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Continuous improvement
- Work from home
8d
Community Protection Officer
North Tyneside Council —North Tyneside
- £34,434 - £38,220 a year
- Full-time
- Organisational skills
- Communication skills
7d
Human Resource Manager
St Cuthbert's Care —Newcastle upon Tyne
- £26,995 a year
- Part-time
- Management
- Supervising experience
- Human resources
- Annual leave
- Employee discount
Quick apply
14d
Operations Manager
Aspens —Newcastle upon Tyne
- £50,000 a year
- Full-time
- Hospitality
- Computer skills
- Leadership
- Annual leave
Fundraising Officer (Trusts & Partnerships)
Newcastle Dog and Cat Shelter —Newcastle upon Tyne
- £28,000 - £31,000 a year
- Part-time
- CRM software
- Organisational skills
- In-person
- Annual leave
- Work from home
Quick apply
Year Manager
Coquet Community School —Amble
- £28,598 - £31,022 a year
- Part-time
- Experience working with children
- Mentoring
- In-person
- Free parking
Quick apply
7d
Public Rights of Way Officer
Gateshead Council —Gateshead
- £36,363 - £39,152 a year
- Full-time
- Hybrid work
- English
- Driving
- IT
- Annual leave
- Employee discount
8d
Street Rangers Team Manager
Eboracum —Newcastle upon Tyne
- From £31,720 a year
- Full-time
- Management
- Team management
- In-person
- Health & wellbeing programme
Quick apply
3d
Branch Manager
Huws Gray Group —Newcastle upon Tyne
- Leadership
- Communication skills
- Annual leave
- Employee discount
Senior Delivery Manager (Public Sector)
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- AWS
- Project management
- Employee assistance programme
- Employee discount
Quick apply
9d

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engagement manager jobs near willington quay, twr

Client Engagement Manager -Full time - Permanent - Gateshead

Recite Me
Gateshead

Quick apply

Job details

Full-time

Benefits

Flexible schedule

Qualifications

B2B
Organisational skills
Agile
SaaS
Account management
Communication skills

Full job description

In today’s digital age, we believe everyone should be able to access web content in a way that works for them. Our mission is to make the online world accessible for all.

And we’re not alone in this journey! Over 500 organisations already use our software to enable greater accessibility for their online content, products or services.

We’re passionate about our cause and our product. As we move from scale-up to market leader, we need help to achieve our ambitious plans. Which is why we’re looking for an experienced, Client Engagement Lead

About the role

This is a key role, to oversee strategic client relationships and drive exceptional customer engagement across our SaaS business.

The Client Engagement Lead will act as a senior relationship owner for key customers, ensuring strong communication, successful delivery coordination, customer satisfaction, and long-term retention. The role requires close collaboration with Product, Customer Success and Sales, and Leadership teams to ensure customer expectations are effectively managed and business objectives are achieved.

This is a strategic, client-facing role suited to someone who thrives in relationship management, stakeholder communication, and cross-functional coordination within a technology-led environment.

In this role you will be responsible for:

Strategic Client Management
- Develop and maintain strong relationships with key customer stakeholders
- Serve as the senior point of contact for strategic client engagement
- Lead regular customer review meetings and engagement planning sessions
- Ensure customers are aligned with platform capabilities, updates, and delivery expectations
- Build trust through proactive communication and consultative support
Cross-Functional Leadership
- Act as a bridge between clients and internal teams including Product, Engineering, Support, and Operations
- Coordinate internal communication relating to customer priorities, risks, and opportunities
- Support the prioritisation of customer issues and enhancement requests
- Collaborate with leadership teams to improve customer engagement strategies and processes
Customer Success & Retention
- Drive customer satisfaction, retention, and long-term engagement
- Identify and mitigate customer risks or service concerns
- Monitor engagement metrics and customer health indicators
- Support renewal conversations and expansion opportunities where appropriate
- Champion the voice of the customer internally
Operational & Process Improvement
- Contribute to the development of scalable customer engagement processes
- Support continuous improvement initiatives across customer experience and communication
- Maintain accurate customer records, reporting, and engagement documentation
- Mentor or support junior engagement or client services team members where required
KPI metrics:
- Customer Retention Rates
- Customer Retention
- Customer Satisfaction
- Net Promoter Score

Requirements

We’re looking for great characters with the right attitude and aptitude. Here’s a few things you’ll need to be able to demonstrate…

Essential
- Proven experience in client engagement, customer success, account management, or client services within SaaS or technology
- Strong stakeholder management and communication skills
- Experience managing complex customer relationships
- Ability to collaborate effectively with technical and non-technical teams
- Strong organisational and strategic thinking skills
- Ability to manage competing priorities and customer expectations
Desirable
- Experience working within B2B SaaS or digital platforms
- Familiarity with agile or product-led environments
- Experience with CRM/customer engagement platforms
- Understanding of customer retention and lifecycle management strategies

About you:

Relationship-driven and commercially aware
Confident communicator and facilitator
Strategic and solutions-focused
Calm and resilient under pressure
Collaborative leadership style

Benefits

Location

Hybrid working set-up. Remote 2 days per week and 3 days in the office. Newcastle/Gateshead Quayside HQ

Benefits

Great culture & working environment – working with a close-knit team in a global company
25 days annual vacation (plus UK bank holidays)

10 days ‘Workcation’ - reduced hours to work somewhere interesting
BHFC Healthcare
Death in Service

Hours

Typically 09:00 17:30 working day

We also operate a flexible start and end time starting 08:00-10:00 and finish 8.5 hrs later

Hybrid 3:2 days office/remote (Baltimore House, Gateshead)

Quick apply

Refine Your Search

engagement manager jobs in willington quay, twr

Client Engagement Manager -Full time - Permanent - Gateshead

DadVocate Programme Manager

Durham EDGE Senior Manager

Branch Manager - North Shields

Tenant Engagement Officer

Communications and Engagement Officer

DigiDAD Engagement Officer

Senior Manager England Implementation/Uwch Rheolwr Gweithredu Lloegr

Partnership Support Officer

Head of Customer Operations and Insight

Senior Accessibility Specialist

Community Protection Officer

Human Resource Manager

Operations Manager

Fundraising Officer (Trusts & Partnerships)

Year Manager

Public Rights of Way Officer

Street Rangers Team Manager

Branch Manager

Senior Delivery Manager (Public Sector)

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