Complaints manager Work, Jobs in Wirral, Msy (with Salaries)

Customer Voice and Complaints Manager
MagentaLiving —Birkenhead
- £45,000 - £48,000 a year
- Communication skills
- Teaching
- Free parking
- Annual leave
6d
Customer Relations Manager, SEO, Perm, Liverpool
Charity Commission —Bootle
- £44,027 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
4d
Office and Compliance Manager
Citizens Advice —Wirral
- £36,000 a year
- Hybrid work
- Employee assistance programme
9d
Service Manager
The Riverside Group —Wirral
- £37,113.94 a year
- Full-time
- Team management
- Contracts
- IT
9d
Customer Service Advisor (FTC up to 12 Months)
CMA CGM —Liverpool
- Temporary
- Hybrid work
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
13d
Programme Manager
Ministry of Justice —Liverpool
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
9d
Probation Officer - Flint , Wrexham & HMP Berwyn
HM Prison & Probation Service —Flint
- £30,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
Legal Complaints Manager
Slater Gordon —Liverpool
- Full-time
- Management
- Analysis skills
- Communication skills
2d
Customer Service Manager
Fibre Nova Ltd —Liverpool
- £30,000 - £38,000 a year
- Full-time
- Sales
- Customer service
- Continuous improvement
Quick apply
4d
Deputy Customer Experience Manager ZARA LIVERPOOL
INDITEX —Liverpool
- Full-time
- Management
- Leadership
Quick apply
General Manager
Hippie Chic & Yellow Submarine bar —Liverpool
- From £33,345 a year
- Weekend availability
- Bar
- In-person
- Leadership
Quick apply
12d
Senior Customer Resolution Officer
Your Housing Group —Warrington
- £34,000 - £36,000 a year
- Full-time
- Remote
- Management
- Communication skills
- School
- Annual leave
- Employee discount
Quick apply
9d
Advocacy Manager – Halton Advocacy Hub (ECS)
Engaging Communities Solutions CIC —Halton
- £36,000 - £39,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Project management
- Annual leave
- Employee assistance programme
Quick apply
12d
Global Key Account Manager - Retail Solution
SGS —Ellesmere Port
- Full-time
- Hybrid work
- Sales
- English
- Business development
Quick apply
Stakeholder and Communications Officer
COLAS ROADS UK —Chester
- £30,000 - £35,000 a year
- Hybrid work
- Customer service
- Organisational skills
- Contracts
- Annual leave
- Employee discount
Domiciliary Care Manager - Wirral
Community Independent Living —Prenton
- £34,000 - £38,000 a year
- Full-time
- Management
- Microsoft Office
- Supervising experience
- Free parking
- Employee discount
Quick apply
2d
Service Support Coordinator
Mind Right —Liverpool
- From £24,784.50 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Work from home
Quick apply
10d
Programme Manager - 24 month loan/secondment
Ministry of Justice —Warrington
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
11d
Compliance Lead
Community Independent Living —Aintree
- £36,000 - £40,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Travel
- Employee discount
- Referral programme
Quick apply
4d
Retail & Ticket Manager
Tranmere Rovers Football Club —Birkenhead
- £25,890 a year
- Full-time
- Microsoft Excel
- Management
- Microsoft Office
- Free parking
Quick apply
11d

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complaints manager jobs near wirral, msy

Customer Voice and Complaints Manager

MagentaLiving -
Birkenhead

Apply Now

Job details

Permanent
£45,000 - £48,000 a year
6 days ago

Benefits

Free parking
On-site gym
Annual leave
Company pension
Paid volunteer time

Qualifications

Complaint handling
Communication skills
Teaching

Full job description

About The Role

We’re looking for an experienced and confident Customer Voice and Complaints Manager to lead Magenta’s approach to complaints, customer feedback, engagement and insight-led service improvement. This role will make sure customers are listened to, complaints are handled fairly and consistently, and learning is used to improve services and customer outcomes.

You’ll lead a customer-focused team, oversee complaint handling and Housing Ombudsman compliance, and create meaningful opportunities for customers to influence services, policies and priorities. Working closely with colleagues across Magenta, you’ll use feedback, data and insight to identify themes, improve processes, strengthen accountability and demonstrate how we are listening and acting through clear “You Said, We Did” outcomes.

We’re looking for someone with strong experience in customer voice, complaints, engagement or feedback services, ideally within social housing or another regulated environment. You’ll need excellent leadership, communication, stakeholder management and reporting skills, along with a strong understanding of the Housing Ombudsman Complaint Handling Code and a passion for fairness, inclusion and continuous improvement.

About Us

Our Purpose: Empowering people is our purpose. We work together by guiding, teaching, and mutual support, cultivating knowledge and confidence to overcome challenge and seize opportunities. By uplifting each other, we extend this empowerment to our customers and communities, contributing to the well-being of the broader society we serve.

Our Vision: Opening doors to homes full of love, communities full of life, and a world full of possibilities is all about creating opportunities and eliminating barriers for everyone.

Our Values: 'Do the Right Thing' is the thread that weaves our actions, decision-making, and connections. Making choices that align with our purpose, vision, and values, and ensuring everyone feels safe and supported.

At Magenta Living, our mission is to provide customers with a home they’re proud of and create flourishing communities. We're proud to say that it’s our dedicated people that make this happen. This is a very transformative and exciting time to join us as we embark on the Road to 2030!

Who we are:

We are innovatively forward thinking, with a customer focussed approach. This allows us to be one of the best in our industry, managing around 13,000 homes across our heartland Wirral and the North West.

One of our key focuses is giving back to our customers and communities and as a Not-for-Profit organisation, social value is a significant part of who we are - everyone has their part to play at Magenta Living.

You’re in great hands here at Magenta Living. We are proud of being awarded the Navajo Charter-mark for our work supporting the LGBTQ+ community and ISO45001 for our people health and safety practices.

At Magenta Living we are proud to be an employer who provides equal opportunities. We encourage all applications regardless of age, different abilities, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

Our Culture:

We’re proud of our empowering, fun and flexible culture and value every colleagues opinion.

Our teams are the talented and motivated driving forces behind improving our customer, communities and colleague experiences, with opportunities for you to get involved with our dynamic colleague panels and social events

What we offer:
There are so many to pick from, but to just name a few…

26 days holiday (plus UK bank Holidays)
Paid time off over Christmas Period
Defined Contribution Pension Scheme with a fixed employer rate of 6%
Flexible working
Healthcare Cash Plan
Well-being support and fun employee events
Employee Recognition programme
Talent Management Programmes and e-learning access to support development
Free parking at either our head office or main depot
Paid professional memberships
Volunteering day

Are you ready to take your career to the next level? At Magenta Living, we believe in empowering and developing our employees to reach their full potential. By signing up for our job alerts, you'll be the first to know about exciting opportunities that align with your skills and aspirations. Please follow the below link to sign up:

Jobs with Magenta Living housing association | Magenta Living

We believe that everyone should have access to the wide range of opportunities we offer. Our job alerts ensure you stay informed about roles at Magenta Living.

Apply Now

Refine Your Search

complaints manager jobs in wirral, msy

Customer Voice and Complaints Manager

Customer Relations Manager, SEO, Perm, Liverpool

Office and Compliance Manager

Service Manager

Customer Service Advisor (FTC up to 12 Months)

Programme Manager

Probation Officer - Flint , Wrexham & HMP Berwyn

Legal Complaints Manager

Customer Service Manager

Deputy Customer Experience Manager ZARA LIVERPOOL

General Manager

Senior Customer Resolution Officer

Advocacy Manager – Halton Advocacy Hub (ECS)

Global Key Account Manager - Retail Solution

Stakeholder and Communications Officer

Domiciliary Care Manager - Wirral

Service Support Coordinator

Programme Manager - 24 month loan/secondment

Compliance Lead

Retail & Ticket Manager

I want to receive the latest job alerts for complaints manager in wirral, msy

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