Guest experience manager Work, Jobs in Withiel, Con (with Salaries)

Manager - House Operations
Raintree House Holidays Ltd —Padstow
- £37,000 - £42,000 a year
- Weekend availability
- Hybrid work
- Computer literacy
- Team management
- In-person
Quick apply
1d
General Manager
National Trust —Bodmin
- £55,000 a year
- Full-time
- Communication skills
- Free parking
- Employee assistance programme
Senior Operations Manager
Bedruthan Hotel & Spa —Newquay
- £42,000 - £46,000 a year
- Full-time
- English
- Hotel
- Continuous improvement
- Free parking
- Employee discount
Quick apply
Property Manager
The Travel Chapter —Wadebridge
- £27,924 a year
- Full-time
- Hybrid work
- Travel
- Conflict management
- Annual leave
Quick apply
Assistant Manager
Shipwrights, Padstow —Padstow
- £34,800 - £38,000 a year
- Full-time
- Guest services
Quick apply
Hotel - Duty Manager
Premier Inn —St. Austell
- Up to £13.86 an hour
- Part-time
- Customer service
- Hotel
- Team management
- Employee discount
Quick apply
Front of House Supervisor & Drifty Experiences Coordinator
Driftwood Spars —Saint Agnes
- £13.00 - £13.20 an hour
- Weekend availability
- Bar
- Organisational skills
- Front desk
- Free parking
Quick apply
6d
Assistant F&B & Events Manager
The Point at Polzeath —Polzeath
- From £32,000 a year
- Weekend availability
- Bar
- Team management
- In-person
- Free parking
- Employee discount
Quick apply
1d
Reception Manager
Padstow Harbour Hotel —Padstow
- Full-time
- Hotel
- Front desk
- Leadership
- Employee assistance programme
Quick apply
Assistant Venue Manager
Away Resorts —Saint Columb Major
- £30,000 a year
- Full-time
- Bar
- Inventory control
- Sales
- Employee discount
- Life insurance
Quick apply
4h
Food & Beverage Manager
Away Resorts —Newquay
- £31,827 a year
- Full-time
- Bar
- Sales
- Restaurant management
- Employee discount
- Life insurance
Quick apply
Accommodation - Accommodation Supervisor - HK1
Parkdean Resorts —Newquay
- Weekend availability
- Supervising experience
- Team management
- Cleaning
- Store discount
- Employee assistance programme
Quick apply
Seasonal team member - rides and attractions
Camel Creek Family Adventure Park —Wadebridge
- £10.85 - £12.71 an hour
- Temporary
- Hospitality
- Management
- No experience needed
- Free parking
Quick apply
4d
Holiday Services Manager
Park Holidays UK —Newquay
- £32,000 - £34,000 a year
- Full-time
- Organisational skills
- Computer skills
- Guest services
- Employee assistance programme
- Employee discount
Spa Manager
St Michaels Resort —Falmouth
- £40,000 a year
- Full-time
- Hotel
- Business development
- In-person
- Employee discount
- Gym membership
Quick apply
8d
Sales and Events Manager
The Royal Duchy Hotel —Falmouth
- Up to £30,000 a year
- Full-time
- Hospitality
- Hotel
- Communication skills
- Annual leave
- Employee assistance programme
Marketing Manager - Business Partners
St Austell Brewery —St. Austell
- £40,000 - £45,000 a year
- Full-time
- Leadership
- Communication skills
- Employee discount
Quick apply
Duty House Manager
Watergate Bay Hotel —Newquay
- £30,500 a year
- Weekend availability
- Hotel
- First Aid Certification
- Communication skills
- Employee discount
Quick apply
3d
Duty Manager
Esplanade Hotel —Newquay
- £30,000 a year
- Part-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
- Referral programme
Quick apply
6d
Interim Marketing Manager
Hendra Holiday Park —Newquay
- Part-time
- Project management
- Budgeting
- In-person
- Free parking
Quick apply
3d

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Manager - House Operations

Raintree House Holidays Ltd
Padstow

Quick apply

Job details

Full-time
£37,000 - £42,000 a year
1 day ago

Qualifications

Guest relations
Computer literacy
Stakeholder liaison
Internal department liaison
Email software
Numeracy
Team management
Relationship management
Customer support
Property management
Portable appliance testing (PAT)

Full job description

Manager – House Operations

Raintree House Holidays Ltd is a holiday house rental and management business currently looking for a competent and experienced manager to run its House Management team in our small, friendly office near Padstow, North Cornwall.

We are a young and motivated team in a very prestigious and beautiful part of North Cornwall aiming for continued growth over the next 5 years. We are located in a rural setting at Porthcothan in North Cornwall in purpose-built offices situated right on the headland - ideal for coastal lunchtime walks.

We are looking for a motivated and proactive individual to join us as manager of our House Management team, working closely with other department managers, including monthly meetings. There is potential for the right candidate to develop the role to a more senior level in the near future.

The role is full-time, ideally with at least 3-4 days working in the office and the option for 1-2 days working from home per week. However, we would require the successful applicant to spend at least 4 days per week in the office for the first 3-6 months whilst they settle into the position. The role includes some weekend cover from home on a rota basis with 2-3 other team members.

Successful candidates would need to be capable of all the Job Requirements detailed below:

Main requirements for this role

Responsible for all House Management administration and the House Management team, covering all Raintree House Holidays houses. This covers these areas:

- Management of the primary working relationship with all Raintree owners

- Management of our relationship with Raintree guests

- Logging, management and resolution of guest and house issues

- Management of regular tasks, such as fire equipment servicing, PAT tests, chimney sweeps, gardening

- Management of house caretakers and subcontractors

- Liaison with subcontractors, house owners, guests, and managers and staff of other departments

- Cooperation with management team to discuss and assist with business issues and plans

Report monthly to the management board and as required to directors
Provide assistance to the letting side of the business when necessary (e.g. taking bookings, talking to guests and covering lettings administration)
Provide admin assistance for the accounting and housekeeping side of the business when necessary

Essential experience and skills for this role

Experience and competence managing a team of staff, including recruitment, review, and work allocation
Experience of dealing with senior professionals and high net worth individuals, demonstrating detail, patience, and a sense of humour
Experience of a customer service environment, prioritisation of work, a patient manner and an ability to deal with pressure at busy times of year
Enthusiastic and happy individual, with interest and patience to work with owners, guests, caretakers, and other tradesmen as required; along with experience of running a HelpDesk, ensuring accuracy and timeliness in entry/resolution
Be a ‘self-starter’ – able to understand the need and take responsibility in a variety of situations
Some practical understanding of buildings and logistics and a can-do approach to issues and problems
Confident telephone manner and familiarity with computer software, such as email, software packages and websites
Dedicated and detailed, along with an ability to work with high levels of accuracy and numeracy, working with sensitivity and empathy where required
Comfortable to work full days on the computer, on the phone and also visiting owners, guests and houses when required

Salary to be between £37,000 - 42,000 for the ideal candidate, commensurate with experience. Further opportunities and remuneration may be available to candidates with experience at higher levels.

The interview process will involve an initial phone call, followed by in-person interviews.

Job Type: Full-time

Pay: £37,000.00-£42,000.00 per year

Work Location: Hybrid remote in Padstow PL28 8PN

Quick apply

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