Reservations manager Work, Jobs in Witney, Oxf (with Salaries)

Guest Experience Manager
The Lygon Arms —Broadway
- £35,000 a year
- Weekend availability
- Bar
- Hotel
- Training & development
- Employee discount
- Referral programme
Quick apply
13d
Graduate Management Trainee - Oxford
Enterprise Mobility —Oxford
- Full-time
- Customer service
- Bachelor's degree
- Team management
Restaurant Manager
The Wild Duck Ewen —Cirencester
- £45,000 - £55,000 a year
- Full-time
- Inventory control
- Sales
- Hotel
- Employee discount
Quick apply
Graduate Management Trainee - Banbury / Bicester
Enterprise Mobility —Banbury
- Full-time
- Customer service
- Bachelor's degree
- Team management
Travel Consultant - German speaking
Ten Group —Oxford
- Full-time
- Hybrid work
- Customer service
- English
- In-person
- Annual leave
- Work from home
Quick apply
5d
Sales Progressor
Bloor Homes —Swindon
- Full-time
- Negotiation
- Employee discount
Front Office Team Member
Heythrop Park Hotel —Heythrop
- £8.00 - £13.80 an hour
- Full-time
- Hotel
- Front desk
- Free parking
- Annual leave
4d
Graduate Management Trainee - Swindon
Enterprise Mobility —Swindon
- Full-time
- Customer service
- Bachelor's degree
- Team management
Restaurant Manager
Shellfish Cow Restaurant and Bar —Wallingford
- £30,000 - £36,000 a year
- Full-time
- Hospitality
- Customer service
- English
- Employee discount
Quick apply
Night Supervisor
AccorHotel —Oxford
- £27 - £28 a year
- Weekend availability
- Hotel
- Organisational skills
- Communication skills
Quick apply
Strategic Supply Chain Manager
Oxford Photovoltaics Limited —Yarnton
- Full-time
- English
Quick apply
Travel Consultant - French speaking
Ten Group —Oxford
- Full-time
- Hybrid work
- Customer service
- English
- In-person
- Annual leave
- Work from home
Quick apply
Sales Consultant
Croudace Homes —Didcot
- Full-time
- Customer service
- Employee assistance programme
Quick apply
10d
Bar Manager
The Fleece, Cirencester —Cirencester
- Full-time
- Bar
- Inventory control
- Sales
- Annual leave
- Employee assistance programme
Quick apply
Head Waiter/ Waitress - Soho Farmhouse (Berenjak)
Soho House & Co. —Banbury
- £17.50 an hour
- Supervising experience
- Organisational skills
- Training & development
- Employee discount
Quick apply
11d
Breakfast Waiter
The Bell at Ramsbury —Ramsbury
- From £12.80 an hour
- Part-time
- Hospitality
- Customer service
- English
- Free parking
Quick apply

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Guest Experience Manager

The Lygon Arms -
Broadway

Quick apply

Job details

Full-time
£35,000 a year
13 days ago

Benefits

Employee discount
Referral programme

Qualifications

Hotel and accommodations experience
Internal department liaison
Complaint handling
Customer loyalty building
Multidisciplinary collaboration
Training & development
Leadership
Communication skills
Hospitality management

Full job description

Job Ref: ILH6661

Branch: The Lygon Arms

Location: The Lygon Arms, Broadway

Salary/Benefits: £35,000 per annum plus service charge £4.5k

Contract type: Permanent

Hours: Full Time

Shift pattern: Weekdays and weekends, as per rota

Hours per week: 40

Posted date: 11/08/2026

Closing date: 11/09/2026

The Lygon Arms is a historic hotel in the heart of Broadway, offering 86 bedrooms, beautiful gardens and a warm, welcoming atmosphere for guests and team members alike.

What we offer our Guest Experience Manager

£35,000 salary per annum
Annual service charge circa £4.5k (non-contractual)
Starting beginning of October
Meals included on duty
Employee recognition awards
Cashback healthcare cover after probation
Continued career development with recognised training providers
25% discount on all food and beverage
Discount on spa treatment and products
Refer a friend incentive
Team social events, seasonal gifts and much more…

About the Role

As Guest Experience Manager, you will be responsible for ensuring every guest receives exceptional service throughout their stay. Working closely with all hotel departments, you will oversee the guest journey from booking to post-stay follow-up, creating personalised and memorable experiences that encourage loyalty and repeat visits.

This is a hands-on management role involving guest engagement, feedback management, team leadership and operational support. You will work alongside Reception, Housekeeping, Spa, Food Beverage and Maintenance teams to maintain the highest standards of luxury hospitality and deliver outstanding guest experiences every day.

Key Responsibilities

Lead and oversee the guest journey from reservation through to post-stay follow-up.
Manage pre-arrival communications and coordinate guest requirements, preferences and special requests.
Create bespoke experiences for VIP guests, returning visitors, special occasions, media visits and key travel partners.
Lead the hotel's guest feedback and reputation management programme, monitoring satisfaction scores, online reviews and feedback channels.
Take ownership of service recovery, ensuring guest concerns are resolved professionally, empathetically and efficiently.
Develop and implement guest experience initiatives, amenities and touchpoints that enhance satisfaction and loyalty.
Attend operational meetings and communicate guest priorities effectively across departments.
Provide operational support, including Reception and Duty Management responsibilities when required.
Recruit, train, coach and develop the Guest Services team, fostering a high-performing service culture.
Ensure compliance with company policies, GDPR requirements, Health Safety regulations and brand standards.
Monitor luxury hospitality trends and competitor activity, making recommendations to strengthen The Lygon Arms' guest offering and market position.

About You

Has previous management experience within a luxury hotel, resort or high-end hospitality environment.
Demonstrates a genuine passion for delivering exceptional guest experiences.
Is highly organised, proactive and solution-focused.
Has outstanding communication and relationship-building skills.
Is confident handling guest feedback and resolving concerns professionally.
Is commercially aware and able to identify opportunities to enhance revenue and guest loyalty.
Can work collaboratively across multiple departments in a fast-paced environment.

If you are passionate about luxury hospitality and creating unforgettable guest experiences, we would love to hear from you.

Apply today and become part of The Lygon Arms team.

Situated within the idyllic Cotswolds village of Broadway in Worcestershire. With roots dating back to the 14th century, The Lygon Arms is steeped in history, and remainders of the vast Tudor influence are visibly appreciated in the superb restoration of original features. The Lygon Arms boasts five exceptional culinary venues; the Lygon Bar Grill, the Lygon Wine Bar, The Russell Room, The Courtyard and the Spa Kitchen Bar, numerous snugs and lounges, a luxurious Spa, and 86 guest rooms, including the regally appointed Charles I suite. A perfect base from which to explore the Cotswolds, guests looking for a more rejuvenating stay can enjoy the calm of its spa retreat with a range of relaxing treatments and therapies.

Quick apply

Refine Your Search

reservations manager jobs in witney, oxf

Guest Experience Manager

Graduate Management Trainee - Oxford

Restaurant Manager

Graduate Management Trainee - Banbury / Bicester

Travel Consultant - German speaking

Sales Progressor

Front Office Team Member

Graduate Management Trainee - Swindon

Restaurant Manager

Night Supervisor

Strategic Supply Chain Manager

Travel Consultant - French speaking

Sales Consultant

Bar Manager

Head Waiter/ Waitress - Soho Farmhouse (Berenjak)

Breakfast Waiter

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