Customer success specialist Work, Jobs in Wolverhampton, Eng (with Salaries)

Customer Retentions Specialist
Paul Rigby Group —Birmingham
- £28,089.10 - £32,000.00 a year
- Full-time
- CRM software
- Customer service
- Organisational skills
Quick apply
Customer Service Specialist
EZECO Ltd —Birmingham
- £24,420.00 - £38,785.13 a year
- Full-time
- Microsoft Word
- Customer service
- Analysis skills
Quick apply
Customer Assistant
Lidl —Wolverhampton
- £13.45 - £14.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
21h
New Business Adviser
Crystal Specialist Finance —Tamworth
- £26,000 - £35,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
9d
Customer Support Manager
Momentus —Birmingham
- Remote
- Hospitality
- Management
- SQL
Quick apply
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Customer Service Representative
Element Materials Technology —Dudley
- Microsoft Outlook
- Sales
- Microsoft Office
- Employee discount
- Referral programme
Telecoms Technical Specialist - Core Networks
National Grid Electricity Distribution —Tipton Green
- £63,949 a year
- Hybrid work
- Travel
- Free parking
- Annual leave
Quick apply
11d
Digital Operations Data Visualisation Specialist
Safran —Wolverhampton
- Full-time
- Oracle
- SQL
- Continuous improvement
10d
Digital Marketing Specialist
Carrier —Telford
- £34,500 - £69,500 a year
- Full-time
- CRM software
- Marketing
- Analysis skills
- Life insurance
Customer Communications Specialist
XC Trains Limited —Birmingham
- Weekend availability
- Communication skills
Quick apply
12d
Customer Service Advisor
The Granite Group —Halesowen
- £26,938 - £28,609 a year
- Full-time
- Computer literacy
- Microsoft Office
- Communication skills
Quick apply
Resourcing Specialist - 6 Month FTC
RAC —Walsall
- From £23,833 a year
Fleet VOR Specialist
RAC —Walsall
- Customer service
- IT
Timetabling and Room Booking Coordinator
Birmingham City University —Birmingham
- £32,006 - £35,331 a year
- Full-time
- Hybrid work
- Administrative experience
- Analysis skills
- University
Customer Success Specialist
DeterTech —Telford
- £27,000 - £30,000 a year
- Temporary
- Sales
- Customer service
Application Services Specialist
SCC —Birmingham
- Monday to Friday
- Hybrid work
- Continuous improvement
- Communication skills
Travel Experience Specialist
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- Customer service
- English
- Relocation assistance
- Annual leave
Operations Manager - Customs & Brokerage
Carousel Logistics —Birmingham
- Up to £60,000 a year
- Hybrid work
- Management
- Travel
- Leadership
- Free parking
- Annual leave
Specialist, Project Execution
Schneider Electric —Telford
- Full-time
- Hybrid work
- Engineering
- English
- Project management
- Annual leave
- Life insurance

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Customer Retentions Specialist

Paul Rigby Group
Birmingham

Quick apply

Job details

Full-time
£28,089.10 - £32,000.00 a year

Qualifications

CRM software
Customer service
Organisational skills
IT
Communication skills
Time management

Full job description

Customer Retention Specialist

Job Purpose

The Customer Retention Specialist plays a vital role in maintaining and strengthening relationships with our existing customer base. The primary objective of this role is to maximise customer retention across both our Sales and Aftersales departments by proactively engaging with customers, identifying opportunities, and generating appointments that lead to increased service bookings, MOTs, vehicle upgrades and long-term customer loyalty.

This role is focused on creating opportunities rather than closing sales. Where a customer expresses an interest in purchasing or upgrading their vehicle, the opportunity will be seamlessly handed over to a Sales Executive to complete the sales process.

Key Responsibilities

Aftersales Retention

Proactively contact existing customers using our CRM database to:
- Book vehicle services.
- Book MOT appointments.
- Promote manufacturer service plans and seasonal offers where appropriate.
Re-engage customers who have not visited the dealership recently.
Encourage customers to continue servicing their vehicles within our dealership.
Ensure customer records and contact details are kept accurate and up to date.
Follow up missed appointments where appropriate.

Sales Opportunity Generation

Contact prospective customers who have submitted enquiries via our website, manufacturer websites or other digital platforms.
Qualify customer interest through friendly, professional conversations.
Arrange appointments for interested customers with the Sales Team.
Contact previous vehicle purchasers to discuss:
- Potential vehicle upgrades.
- End-of-finance opportunities.
- New model launches.
- Manufacturer offers and promotions.
Maintain regular contact with customers approaching replacement cycles.

CRM Management

Effectively utilise the dealership CRM system to:
- Manage customer follow-up activity.
- Record conversations and outcomes.
- Schedule future contact.
- Maintain accurate customer information.
Ensure all customer interactions are recorded in accordance with dealership processes.

Customer Experience

Deliver a professional, friendly and personalised experience on every customer interaction.
Build long-term customer relationships that encourage repeat business.
Act as an ambassador for the dealership and the MG brand.
Resolve basic customer queries or direct them to the appropriate department.

Performance Measures (KPIs)

Success within this role will be measured through:

Service appointments booked.
MOT appointments booked.
Workshop retention rate.
Sales appointments generated.
Qualified sales leads passed to Sales Executives.
Vehicle sales resulting from generated opportunities.
Customer contact activity.
CRM completion and data quality.
Customer satisfaction.

Skills & Experience

Essential

Excellent communication and telephone skills.
Friendly, confident and professional manner.
Strong organisational skills.
Good IT literacy.
Ability to build rapport quickly.
Self-motivated with excellent time management.
Positive and resilient attitude.

Desirable but not essential

Previous experience within the motor industry.
Experience using a CRM system.
Experience in customer service, telesales or appointment setting.
Understanding of vehicle servicing and MOT requirements.

Personal Attributes

The successful candidate will be:

Customer focused.
Target driven.
Enthusiastic and energetic.
Professional at all times.
Able to work independently and as part of a team.
Passionate about delivering exceptional customer service.

Working Relationships

The Customer Retention Specialist will work closely with:

Sales Executives
Sales Managers
Service Advisors
Service Manager
General Manager

to ensure every opportunity is maximised and customers receive a seamless experience.

Commission & Incentives

This role includes a performance-based incentive scheme.

Opportunities generated that result in a completed vehicle sale will attract an introductory commission payment.
Additional performance incentives may be available based on workshop booking targets, customer retention objectives and overall departmental performance.

The bonus scheme will be communicated separately and reviewed periodically.

Quick apply

Refine Your Search

customer success specialist jobs in wolverhampton, eng

Customer Retentions Specialist

Customer Service Specialist

Customer Assistant

New Business Adviser

Customer Support Manager

Manager of Dedicated Implementations - EMEA

Customer Service Representative

Telecoms Technical Specialist - Core Networks

Digital Operations Data Visualisation Specialist

Digital Marketing Specialist

Customer Communications Specialist

Customer Service Advisor

Resourcing Specialist - 6 Month FTC

Fleet VOR Specialist

Timetabling and Room Booking Coordinator

Customer Success Specialist

Application Services Specialist

Travel Experience Specialist

Operations Manager - Customs & Brokerage

Specialist, Project Execution

I want to receive the latest job alerts for customer success specialist in wolverhampton, eng

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