Support associate Work, Jobs in Woodcote, Shr (with Salaries)

2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
- Annual leave
Teacher
Amberleigh Care —Telford
- £30,590 - £40,686 a year
- School
- Teaching
- Annual leave
Quick apply
Business Analyst
Ormiston Academies Trust —Birmingham
- £50,000 - £60,000 a year
- Analysis skills
- Continuous improvement
- AI
- Annual leave
- Employee discount
13d
Strategic Adult Social Care Lead – Assurance and Continuous Development
Dudley Metropolitan Borough Council —Dudley
- £76,597 - £81,370 a year
- Full-time
- Hybrid work
1h
Team Member
NEXT —Shrewsbury
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
4d
Technical Associate
Biocomposites —Keele
- Full-time
- Master's degree
- Communication skills
- Free parking
- Employee discount
Quick apply
6d
Senior Sales Associate
Sunglass Hut —Cannock
- Customer service
Clinical Associate Psychologist
Midlands Partnership University NHS Foundation Trust —Telford
- £39,959 - £48,117 a year
- Full-time
- Research
- Organisational skills
- Communication skills
3d
Registered Nurse
Careconcepts Ltd —Stoke-on-Trent
- £21.50 an hour
- Part-time
- Medication administration
- Patient care
- Mentoring
Quick apply
Sr. Sales Associate
Coach —Cannock
- £29,120 - £32,000 a year
- Weekend availability
- Management
- Customer service
- Computer literacy
- Employee discount
4d
Operations Supervisor
Amazon UK Services Ltd. —Stoke-on-Trent
- Full-time
- English
- Team management
- Communication skills
13d
RAFAKidz Cosford Part Time Evening Nursery Cleaner
RAFAKidz —Albrighton
- £13.21 an hour
- Part-time
- Cleaning
- School
- Employee discount
- Referral programme
Quick apply
Sales Associate
Fiskars —Barlaston
- Part-time
- Bachelor's degree
- Business
- Communication skills
- Free parking
- Annual leave
4d
Sales Assistant
Claire's —Lichfield
- Part-time
- Sales
- Customer service
- Maths
- Employee discount
Festive Retail Merchandiser
DCK Group —Telford
- £12.71 an hour
- Full-time
- Customer service
- Merchandising
- Travel
Quick apply
1d
Transformation Lead
Ormiston Academies Trust —Birmingham
- £65,000 - £75,000 a year
- Continuous improvement
- AI
- Communication skills
- Annual leave
- Employee discount
13d
Sustainability Advisor
FSW Ltd —Cannock
- Full-time
- Data analysis skills
- Analysis skills
- Continuous improvement
- Employee assistance programme
2h
Temporary Sales Associate
Coach —Cannock
- £28,080 - £30,000 a year
- Weekend availability
- Computer literacy
- English
- POS
- Employee discount
1d
Care Assistant
Bradwell Hall Nursing Home /Woodview Care Home —Newcastle-under-Lyme
- £11.82 - £12.82 an hour
- 12 hour shift
- Nursing home
- Patient care
- In-person
- Free parking
Quick apply
Support Worker
Edgeview Homes Ltd —Dudley
- £12.75 - £12.85 an hour
- Full-time
- Medication administration
- Annual leave
- Employee discount
Quick apply

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support associate jobs near woodcote, shr

2nd Line Support Technician

Converge Technology Solutions -
Stafford

Apply Now

Job details

Full-time
£26,000 - £28,900 a year

Benefits

Annual leave

Qualifications

Microsoft Windows Server
Technical troubleshooting
Technology infrastructure experience
ITIL Certification
Mentoring junior staff
IT service management
Ticket management
Microsoft Exchange
Network infrastructure
Continuous improvement
CompTIA Network+
Mentoring
Network support
SharePoint
IP networking
Customer support
VMWare
Customer interaction
Root cause analysis
CompTIA Security+
Communication skills
Help desk

Full job description

Location: Hybrid – Converge HQ, Acton Gate, Stafford
Department: Managed Services
Hours: 37.5 hours per week
Reports to: 2nd/3rd Line Support Team Leader
Salary: £26,000 – £28,900 per annum
Join a Purpose-Led Tech Company Driving Sustainability
Converge UK is on a mission to deliver sustainable, innovative IT solutions—and we're growing. We're looking for an experienced and customer-focused 2nd Line Support Technician to join our Managed Services team.
If you're passionate about solving technical challenges, enjoy working with Microsoft technologies and infrastructure, and take pride in delivering exceptional customer service, this is an exciting opportunity to develop your career within a supportive and forward-thinking technology business.
What You'll Do
As a key member of our Managed Services team, you'll provide advanced technical support for customers with managed support and warranty contracts. Acting as the primary technical escalation point for our 1st Line Service Desk, you'll diagnose and resolve complex technical issues while ensuring excellent customer service and timely resolution of incidents.
Core Responsibilities

Manage and resolve escalated 2nd Line incidents and service requests within agreed service levels.
Act as the primary technical escalation point for 1st Line Support Technicians, providing technical guidance, mentoring and knowledge sharing.
Deliver outstanding customer service, maintaining clear communication throughout the lifecycle of every support request.
Maintain accurate documentation, ticket updates and knowledge base articles within the service management system.
Follow ITIL processes, security standards and company policies to deliver a high-quality support service.
Contribute to continuous improvement initiatives and knowledge sharing across the wider support team.

Role-Specific Tasks

Diagnose and resolve issues across Windows Server environments, Microsoft 365, Active Directory, Exchange, networking and virtualisation platforms.
Administer and troubleshoot Microsoft 365 environments, including Exchange Online, Entra ID (Azure AD), SharePoint, Teams, licensing, security policies and tenant configuration.
Support and maintain Windows Server infrastructure and virtualisation platforms such as Hyper-V and VMware.
Monitor customer systems, investigate alerts and carry out proactive maintenance to minimise disruption.
Independently troubleshoot core network infrastructure including DNS, DHCP, VPNs, VLANs, routing and switching to identify and resolve complex technical issues.
Support system upgrades, patching, maintenance activities and infrastructure improvements.
Work collaboratively with 3rd Line Engineers and technology vendors to resolve complex technical issues and perform root cause analysis.

What We're Looking For
We're looking for someone who enjoys problem solving, thrives in a fast-paced support environment and takes ownership of delivering exceptional service.
Essential

Previous experience working within a Managed Service Provider (MSP) or IT Services environment.
Experience acting as the primary technical escalation point for 1st Line Service Desk technicians.
Strong experience supporting and administering Microsoft 365 environments beyond basic user administration, including Exchange Online, Teams, SharePoint, Entra ID (Azure AD), licensing and security.
Hands-on experience supporting and maintaining Windows Server environments and virtualisation platforms such as Hyper-V or VMware.
Strong troubleshooting skills across core networking technologies including DNS, DHCP, VPNs, VLANs and routing.
Experience supporting Windows 10/11, Active Directory and enterprise infrastructure.
Experience troubleshooting hardware, software and infrastructure issues.
Excellent communication, organisation and customer service skills.
A proactive mindset with a passion for continuous learning and technology.

Desirable

Microsoft certifications beyond Fundamentals level (such as Microsoft Certified Associate, Azure Administrator, Microsoft 365 Administrator or equivalent).
CompTIA Network+, Server+, Security+ or equivalent technical certifications.
ITIL Foundation certification.

Why Join Us?
At Converge UK, you're not just doing a job—you're contributing to a company with purpose.
Our Values

Empowering Our People – We invest in your growth.
Sustainability & Community at Heart – Your work directly supports our environmental impact goals.
Customer-Centric Excellence – You'll help deliver solutions that make our clients better and faster.
Partnerships Built on Trust – Work in a supportive, collaborative team environment.

What We Offer

Hybrid working with a blend of office and remote working.
Opportunities to work with a wide range of enterprise technologies and Microsoft platforms.
Ongoing technical training, professional development and certification support.
A collaborative team environment where knowledge sharing is encouraged.
Wellbeing support through our Help at Hand employee app and optional Health Cash Plan.
Holiday Buy Scheme – purchase up to 5 additional days of annual leave (T&Cs apply).
Career progression opportunities within one of the UK's leading sustainable technology providers.

Ready to Apply?
If you're an experienced IT support professional looking to take the next step in your career with a company that values innovation, sustainability and its people, we'd love to hear from you.
Apply today and grow your career with Converge UK.

Apply Now

Refine Your Search

support associate jobs in woodcote, shr

2nd Line Support Technician

Teacher

Business Analyst

Strategic Adult Social Care Lead – Assurance and Continuous Development

Team Member

Technical Associate

Senior Sales Associate

Clinical Associate Psychologist

Registered Nurse

Sr. Sales Associate

Operations Supervisor

RAFAKidz Cosford Part Time Evening Nursery Cleaner

Sales Associate

Sales Assistant

Festive Retail Merchandiser

Transformation Lead

Sustainability Advisor

Temporary Sales Associate

Care Assistant

Support Worker

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