It support Work, Jobs in Worthing, Wsx (with Salaries)

IT Service Desk Analyst
Adur & Worthing Councils —Worthing
- £28,598 - £31,022 a year
- Full-time
- Hybrid work
- Google Suite
- Microsoft Office
- Continuous improvement
- Employee assistance programme
9d
Technical Support Advisor 2nd Line Telco
Focus Group —Shoreham by Sea
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Work from home
Quick apply
Service Support Technician
Mid Sussex District Council —Haywards Heath
- £35,412 - £39,862 a year
- Full-time
- Communication skills
10d
Senior IT Support Technician | Worthing Office-Based | Mon-Fri
Guild Care —Worthing
- £32,426.24 - £35,046.54 a year
- Weekend availability
- Travel
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
8d
IT Helpdesk Technician
FluidOne —Brighton
- Full-time
- Computer networking
- Employee assistance programme
1st Line Helpdesk Consultant
Trident —Brighton
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
1d
Junior IT Support Engineer
Black Sheep Support Ltd —Brighton
- From £25,000 a year
- Full-time
- Azure
- Customer service
- Travel
- Health & wellbeing programme
- Annual leave
Quick apply
First Response Engineer - Service Desk - MSP
Uptime —Brighton and Hove
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
Systems Support Analyst
Civic Recruitment Limited —Chichester
- £17.83 an hour
- Full-time
- Remote
- Communication skills
Quick apply
12d
First Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions —Crawley
- Full-time
- Windows
- Microsoft Office
- Analysis skills
2nd Line Engineer - Hybrid - MSP
Uptime —Brighton and Hove
- Weekend availability
- Hybrid work
- Azure
- Windows
- Analysis skills
Quick apply
On Site Support Engineer
SmartestEnergy —Worthing
- £30,000 - £35,000 a year
- Hybrid work
- Continuous improvement
Quick apply
IT Support Technician (Level 1)
Ardingly College —Haywards Heath
- £27,976 a year
- Full-time
- Computer skills
- Communication skills
- School
- Annual leave
10d
Senior IT Technician
East Sussex County Council —Lewes
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
6d
Service Desk Analyst
RSPCA —Horsham
- Full-time
- Hybrid work
- Google Suite
- Travel
- Communication skills
Trainee IT Support Engineer
Uptime Solutions Ltd —Crawley
- £24,000 - £25,000 a year
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
Technical Support Officer
Brighton & Hove City Council —Hove
- £32,061 - £33,699 a year
- Full-time
- Maintenance
- Presentation skills
- Contracts
- Annual leave
- Employee discount
12d
IT Apprentice
Hanoto Technology —Lewes
- £8 an hour
- Full-time
- No experience needed
- Analysis skills
- In-person
Quick apply
2nd Line Support Engineer
Uptime Solutions Ltd —Crawley
- Weekend availability
- Azure
- Windows
- Analysis skills
Quick apply
Technical Consultant
Trident —Brighton
- Full-time
- SharePoint
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply

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IT Service Desk Analyst

Adur & Worthing Councils -
Worthing

Apply Now

Job details

Full-time
£28,598 - £31,022 a year
9 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
Google Suite
Customer service call handling
Inbound customer enquiry call handling
Incident management
Incident queue management
Microsoft Office Suite
Microsoft Office
Continuous improvement
Computer hardware
Technical support incident logging
Organisational skills
Customer support
Customer interaction
IT incident logging
Fault diagnosis and repair
Help desk

Full job description

Job Introduction

Post title

IT Service Desk Analyst

Post No

43027

Salary

Starting from £28,598 to £31,022 per annum

Grade

Hours

37.5

Place of work

Worthing Town Hall - Minimum of 4 days per week in the office

Closing date

Sunday 23rd August

Interviews

Week commencing 31st August

An exciting opportunity has arisen for an IT Service Desk Analyst to join the IT Operations team for Adur & Worthing Councils.

Please note: This role is based in Worthing Town Hall, with a minimum office attendance of 4 times a week.

Are you a proactive problem-solver with a passion for delivering exceptional customer support? We are looking for an IT Service Desk Analyst to provide efficient, professional first-line technical support and help empower our organisation with reliable technology solutions.

In this role, you won't just be answering calls, you will be the primary point of contact for our end users, taking ownership of incidents, diagnosing hardware and software issues, and driving first-contact resolutions. Working collaboratively within a dynamic, fast-paced environment, you will play a critical role in maintaining high customer satisfaction and supporting the smooth operation of our IT infrastructure.

Key Responsibilities

First-Line Technical Support: Act as the first point of contact to log, diagnose, categorise, and manage incidents and service requests in line with service level agreements (SLAs).
Problem & Incident Management: Investigate IT issues using diagnostic tools, fulfill hardware/software requests, and escalate high-priority incidents to facilitate rapid resolution.
Customer & Service Excellence: Deliver high-quality, customer-focused support with clear communication throughout the resolution process, contributing to a positive user experience.
Asset & User Administration: Manage IT-related aspects of employee onboarding/offboarding, build and provision hardware, and accurately track IT assets throughout their lifecycle.
Continuous Improvement: Contribute to the IT knowledge base, monitor system health, and suggest process enhancements to optimize service delivery.

What We Are Looking For

A dynamic Individual who excels at customer service and is adept at problem solving.
Solid understanding of core IT hardware (laptops, tablets, smartphones) and standard software suites (such as Google Workspace/ MS Office).
Excellent communication, active listening, and relationship-building skills with a strong customer first orientation.
A logical, systematic approach to troubleshooting and problem solving under fast paced conditions.
Strong organisational skills with the resilience and adaptability to thrive both independently and collaboratively within a team.

NB. This role is based on site at Worthing Town Hall and can be worked in line with our Blended

Staff are our most important asset, and we therefore have a benefit package which reflects our continuing commitment to our employees. This includes:

Generous leave entitlement; a minimum of 25 days + Bank Holiday entitlement
Local Government Pension
Training & development opportunities
Occupational Health & Employee Assistance Programme (EAP)
Flexible & blended working options

We are committed to promoting a diverse and inclusive community—a place where we can all be ourselves and succeed on merit. Staff work in a supportive and safe environment, recognising their responsibility to value and respect each other’s contributions. Standards of conduct must be of the highest level to ensure that no one is harassed, bullied, or victimised. We offer a range of family-friendly, inclusive employment policies and staff engagement forums, and are keen to hear from applicants from a variety of different backgrounds.

Apply Now

Refine Your Search

it support jobs in worthing, wsx

IT Service Desk Analyst

Technical Support Advisor 2nd Line Telco

Service Support Technician

Senior IT Support Technician | Worthing Office-Based | Mon-Fri

IT Helpdesk Technician

1st Line Helpdesk Consultant

Junior IT Support Engineer

First Response Engineer - Service Desk - MSP

Systems Support Analyst

First Line Support / Helpdesk Engineer - Hybrid

2nd Line Engineer - Hybrid - MSP

On Site Support Engineer

IT Support Technician (Level 1)

Senior IT Technician

Service Desk Analyst

Trainee IT Support Engineer

Technical Support Officer

IT Apprentice

2nd Line Support Engineer

Technical Consultant

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