Pensions manager Work, Jobs in Wrecclesham, Sry (with Salaries)

Complaints & Resolution Manager
Skylight Psychiatry —Basingstoke
- £40,000 - £45,000 a year
- Hybrid work
- Travel
- Communication skills
- Annual leave
14d
Customer Relations Manager
Hamberley Care Homes —Hindhead
- £73,500 a year
- Full-time
- Hotel
- Marketing
- Free parking
- Annual leave
12d
People Advisor
Spire Healthcare —Farnham
- Full-time
- Recruiting
- Training & development
- Communication skills
- Free parking
- Annual leave
Regional Service Charge Manager
SNG (Sovereign Network Group) —Basingstoke
- £58,000 - £71,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Continuous improvement
Revenues Team Leader
Basingstoke and Deane Borough Council —Basingstoke
- £42,823 - £46,148 a year
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
7d
Pensions Manager
Civic Recruitment Limited —Surrey Heath
- Team management
- No degree
Quick apply
Client Manager - Financial Services, UK and Ireland
Lenovo —Farnborough
- Full-time
- Sales
- Financial services
- Leadership
- Free parking
- Life insurance
Accuracy and Loss Manager
Gist Limited —Basingstoke
- £59,000 - £72,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- No degree
- Annual leave
- Employee assistance programme
Senior Risk Manager
QinetiQ —Farnborough
- £57,375 - £63,750 a year
- Full-time
- Employee discount
7d
Programme Planner
Fujitsu —Basingstoke
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Billing Manager
Serco Group —Hook
- £75,000 - £85,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Team management
- Communication skills
12d
Warehouse Process and Compliance Manager
Gist Limited —Basingstoke
- Up to £65,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
Charter Manager (Private Jet and Helicopter Charter)
Starflight Aviation LTD —Farnborough
- £50,000 - £60,000 a year
- Weekend availability
- CRM software
- Customer service
- Business development
- Free parking
Quick apply
Stores Manager
Spire Healthcare —Farnham
- Full-time
- Microsoft Excel
- Team management
- Accounting
- Free parking
- Annual leave
Framework Administrator
BAE Systems —Frimley
- Hybrid work
- English
- Databases
- Communication skills
- Employee discount
7d
Finance Transformation Project Manager
ARO —Farnborough
- £60,000 - £80,000 a year
- Hybrid work
- Travel
- Communication skills
- Employee assistance programme
Quick apply
14d
Customer and Trading Manager - Online
Sainsbury's —Farnham
- From £33,000 a year
- Customer service
- Retail management
- Leadership
- Employee discount
Business Support Administrator
UK Power Networks —Aldershot
- £38,832 a year
- Hybrid work
- Microsoft Word
- Computer literacy
- Annual leave
- Employee assistance programme
5d
International Pension Manager
Siemens Energy —Camberley
- Full-time
- Spanish
- Analysis skills
- Bachelor's degree
- Profit sharing
Business Administration Manager
Signature Senior Lifestyle —Ascot
- £34,650 - £42,350 a year
- Remote
- Administrative experience
- Human resources
- Recruiting
- Annual leave
- Employee assistance programme
5d

I want to receive the latest job alerts for pensions manager in wrecclesham, sry

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Complaints & Resolution Manager

Skylight Psychiatry -
Basingstoke

Apply Now

Job details

Permanent
£40,000 - £45,000 a year
14 days ago

Benefits

Additional leave
Annual leave
Company pension

Qualifications

Complaint handling
Multidisciplinary collaboration
Communication skills

Full job description

Complaints & Resolution Manager

Reports to: Quality & Governance Lead

Salary: £40,000 - £45,000 per annum, depending on experience

Location: Basingstoke - Hybrid (predominantly remote with occasional travel as required)

Hours: 37.5 hours per week

Skylight Psychiatry is a forward thinking, dynamic mental health service. We are a CQC registered service delivering person-centred assessment, care and support, with our ultimate aim being to improve the lives of people with neurodevelopmental conditions such as ADHD, Autism and Learning disabilities.

Role Purpose

The Complaints & Resolution Manager will provide dedicated capacity for the effective management and resolution of formal patient complaints. The post-holder will manage complaints from receipt through to resolution, using sound judgement and working independently within agreed parameters, while escalating more complex or significant matters where appropriate.

The role will work collaboratively across clinical, operational, governance and patient-experience teams to support timely responses, positive resolution and organisational learning.

Key Responsibilities

Manage formal patient complaints from receipt through to resolution, ensuring they are handled fairly, sensitively and within required timescales.
Investigate complaints, gather relevant information and coordinate input from clinical, operational and other colleagues as required.
Draft clear, empathetic and evidence-based responses and independently resolve routine complaints within agreed authority.
Recognise and escalate complex, significant or specialist matters appropriately.
Maintain accurate complaint records and support effective tracking and reporting.
Provide advice and guidance on complaints and concerns where appropriate, including supporting early resolution.
Identify recurring themes and learning from complaints and contribute to service improvement.
Contribute to the development of complaints processes, guidance, templates and training.
Support the handling of Subject Access Requests and other data rights requests, including gathering and reviewing information and preparing responses.
Escalate complex data protection matters or requests requiring specialist or DPO input.

Person Specification

Essential

Experience of managing complaints, concerns or complex casework within healthcare, social care or another regulated service environment.
Experience of investigating and resolving cases independently and knowing when escalation is required.
Excellent written and verbal communication skills, including the ability to draft high-quality formal responses.
Sound judgement, with the ability to review information objectively and reach fair, evidence-based conclusions.
Confidence communicating sensitively and professionally with people who may be distressed, dissatisfied or frustrated.
Strong organisational and case-management skills, with the ability to manage competing priorities and deadlines.
Ability to work collaboratively across clinical, operational and non-clinical teams.

Desirable

Experience of complaints handling within NHS-funded or independent healthcare services.
Understanding of healthcare complaints, patient safety and regulatory expectations.
Experience of identifying themes from complaints and contributing to service improvement.
Experience of supporting Subject Access Requests or other data rights requests.
Experience within mental health, neurodevelopmental or autism/ADHD services.

Benefits:

Opportunities for professional development and growth within the service
Annual salary review
25 days annual leave.
Pension scheme offered
Birthday off as additional leave
Work related electronic devices provided

Please submit both your CV and a cover letter outlining your reasons for applying for this role. Please note that due to the high volume of applications anticipated, we will be unable to contact all applicants individually unless shortlisted. If you have not been contacted within a month of submitting your application, please assume you have been unsuccessful on this occasion. We reserve the right to close this vacancy at any time due to the volume of applications received and encourage you to submit your application as early as possible. Thank you.

At Skylight Psychiatry, we are committed to fostering a fair and inclusive workplace where everyone can thrive and reach their full potential. We recognise that diverse teams encourage creativity and productivity, so we warmly welcome applications from individuals of all backgrounds. We encourage candidates to apply regardless of age, gender, gender identity or expression, religion or belief, disability, ethnicity, or sexual orientation. Together, we create an environment that values and celebrates diversity!

Job Types: Full-time Permanent

Work Location: Hybrid remote in Basingstoke, RG24 8AG.

Apply Now

Refine Your Search

pensions manager jobs in wrecclesham, sry

Complaints & Resolution Manager

Customer Relations Manager

People Advisor

Regional Service Charge Manager

Revenues Team Leader

Pensions Manager

Client Manager - Financial Services, UK and Ireland

Accuracy and Loss Manager

Senior Risk Manager

Programme Planner

Billing Manager

Warehouse Process and Compliance Manager

Charter Manager (Private Jet and Helicopter Charter)

Stores Manager

Framework Administrator

Finance Transformation Project Manager

Customer and Trading Manager - Online

Business Support Administrator

International Pension Manager

Business Administration Manager

I want to receive the latest job alerts for pensions manager in wrecclesham, sry

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected