Quality assurance Work, Jobs in Wylye, Wil (with Salaries)

Contact Centre Training and Quality Manager
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Data analysis skills
- Project management
Quick apply
Software Tester (QA)
Xpedite Group of Companies —Bath
- Full-time
- Software troubleshooting
- Mentoring
- Organisational skills
- Annual leave
- Sick pay
Quick apply
2d
Quality Assurance Manager
Zenovo —Romsey
- £60,000 - £70,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
Quick apply
Software QA Engineer
Zenovo —Bath
- £60,000 - £70,000 a year
- Full-time
- Agile
- In-person
- Communication skills
Quick apply
QA Auditor
Bakkavor —Devizes
- Continuous improvement
- Organisational skills
- Communication skills
- Employee discount
- Life insurance
3d
Apprentice Software Tester - 18 month Fixed Term Contract
Aster Group —Andover
- £25,775 a year
- Full-time
- Hybrid work
- Computer literacy
- Travel
- Computer skills
- Work from home
4d
Quality Coordinator
Ball Corporation —Devizes
- Continuous improvement
- Team management
- Quality control
Quick apply
12d
Senior Manual Infrastructure Tester (DV Security Clearance)
CGI —Chippenham
- Full-time
- SharePoint
- Agile
Quick apply
Quality Assurance Technician - Weekend Days
Rich Products Corporation —Andover
- Weekend availability
- Bakery
- Quality control
- Annual leave
Quality Specialist Launch Team
Ball Corporation —Devizes
- £62,300 - £89,690 a year
- Hybrid work
- English
- Continuous improvement
- Quality control
- Employee assistance programme
- Life insurance
Quick apply
Quality Assurance Technician - Weekend Nights
Rich Products Corporation —Andover
- 12 hour shift
- Bakery
- Quality control
- Annual leave
Advanced Quality Planning Manager
Eaton —Wimborne
- Continuous improvement
- Team management
- Quality control
Quality Inspector, Sr
Curtiss-Wright —Christchurch
- Full-time
- Hybrid work
- Computer literacy
- Quality control
- Computer skills
- Employee stock purchase plan
- Annual leave
Head of Academic Quality and Standards
University of Bath —Bath
- £58,225 - £67,468 a year
- Full-time
- University
- Continuous improvement
- Leadership
- Annual leave
- Employee discount
1d
Supplier Quality Engineer
Custom Interconnect LImited —Andover
- £40,000 - £45,000 a year
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Bachelor's degree
- Employee discount
Quick apply
10d
Supplier Quality Engineer
Custom Interconnect Ltd —Andover
- £40,000 - £45,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Bachelor's degree
Quick apply
10d
Supplier Quality & Development Engineer
Rotork —Bath
- Full-time
- Hybrid work
- Engineering
- English
- Bachelor's degree
Quick apply
Automation Test Analyst
Equisoft —Bath
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Engineering
- English
- Bachelor's degree
- Work from home
- Life insurance
Quality Engineer
Avon Protection —Melksham
- £40,000 - £45,000 a year
- Bachelor's degree
- Continuous improvement
- Quality control
Quick apply
Quality Engineer
Luthmore —Chippenham
- Engineering
- Bachelor's degree
- Continuous improvement

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quality assurance jobs near wylye, wil

Contact Centre Training and Quality Manager

Fexco Property Services
Salisbury

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Job details

Full-time

Qualifications

Facilitation
Customer service
Stakeholder liaison
Coaching
Data analysis skills
Change management
Project management
Quality assurance
Stakeholder coordination
Continuous improvement
Continuous improvement cycles oversight
Staff training
Organisational skills
Change leadership
Management reporting
LMS
Training & development
Cross-functional collaboration
Quality management system (QMS) implementation
Learning and development experience
Communication skills
Internal quality assurance
Cross-functional communication
Stakeholder management

Full job description

Job Advert

Job Title: Contact Centre Training and Quality Manager

Location: Salisbury / Hybrid

Company: Fexco Property Services

Type of Employment: Full Time, Permanent

About this Role:

The Customer Service & Experience Training and Quality Manager is responsible for developing and leading the functions training, coaching and quality assurance framework to ensure the delivery of outstanding and consistent customer experiences across all customer contact channels. The role will drive excellence by designing and implementing effective learning programmes, quality monitoring processes and performance improvement initiatives that support colleagues to consistently meet customer expectations, regulatory requirements and organisational standards. Working closely with operational leaders this role will use insight, quality outcomes and customer feedback to identify development needs, improve performance and foster a culture of continuous learning and improvement .

Main Duties and Objectives:

Design, implement, and maintain a comprehensive onboarding and continuous training programme for contact centre advisors
Develop property management specific training modules (e.g., tenancy queries, maintenance issues, compliance obligations, landlord/tenant communication
Deliver engaging training sessions across multiple channels (classroom, virtual, e-learning)
Conduct training needs analyses and create development plans aligned with business priorities
Support team leaders with coaching frameworks to reinforce training across the team
Design and manage a robust quality assurance (QA) framework for all customer interactions (calls, emails, webchat)
Define quality standards aligned with regulatory requirements, company policies, and service expectations
Conduct regular quality audits and ensure consistent calibration across leadership teams.
Provide structured feedback and reporting to drive performance improvement.
Ensure adherence to relevant property management regulations and customer service compliance standards.
Use data insights to identify trends, knowledge gaps, and performance issues.
Partner with operational leaders to implement targeted improvement plans.
Develop and track KPIs relating to training effectiveness and quality outcomes.
Lead initiatives to improve customer satisfaction (CSAT), first contact resolution, and service quality.
Work closely with Operations, HR, Compliance, and Property Management teams to align training and QA strategies.
Support change initiatives, including system updates, process changes, and new service implementations.

Essential Skills:

Proven experience in a Training and/or Quality role within a contact centre environment.
Strong understanding of QA frameworks, coaching techniques, and learning design.
Excellent communication, facilitation, and stakeholder management skills.
Analytical mindset with the ability to interpret data and drive actionable insights.
Experience working with contact centre technologies and performance tools.
Customer first mindset

Attention to detail and quality standards
Strong organisational and project management skills
Ability to influence and drive change
Problem-solving and continuous improvement orientation

Desirable Skills:

Knowledge of UK property regulations (e.g., tenancy law, maintenance responsibilities).
Experience implementing or managing learning management systems (LMS).
Experience leading small teams or influencing cross-functional stakeholders.

Success Measures:

Improvement in QA scores across all channels
Increased advisor competency and reduced onboarding time
Positive trends in customer satisfaction (CSAT/NPS)
Reduced complaints and compliance breaches
Measurable impact of training on operational KPIs

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

BACK TO ALL VACANCIES

Work Location: In person

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Refine Your Search

quality assurance jobs in wylye, wil

Contact Centre Training and Quality Manager

Software Tester (QA)

Quality Assurance Manager

Software QA Engineer

QA Auditor

Apprentice Software Tester - 18 month Fixed Term Contract

Quality Coordinator

Senior Manual Infrastructure Tester (DV Security Clearance)

Quality Assurance Technician - Weekend Days

Quality Specialist Launch Team

Quality Assurance Technician - Weekend Nights

Advanced Quality Planning Manager

Quality Inspector, Sr

Head of Academic Quality and Standards

Supplier Quality Engineer

Supplier Quality Engineer

Supplier Quality & Development Engineer

Automation Test Analyst

Quality Engineer

Quality Engineer

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