Customer service manager Work, Jobs in York, Eng (with Salaries)

Customer Service & Planning Manager
Grease Guru Ltd —Leeds
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
Quick apply
12d
Front Office Manager
Radisson Hotel Group —York
- £29,959.93 a year
- Full-time
- Customer service
- Hotel
- Driving
- Employee discount
Quick apply
Store Manager
Holland & Barrett —York
- Up to £40,200 a year
- Full-time
- Leadership
- Store discount
- Annual leave
3d
Director, Customer Solutions - Currency and Secure Documents
Authentix, Inc. —York
- £90,000 - £115,000 a year
- Hybrid work
- Sales
- Engineering
- Product management
Quick apply
Assistant Store Manager
Hotel Chocolat —York
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee discount
Retail Deputy Manager
The Works —York
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Sales Manager
NEXT —York
- From £9,154 a year
- Part-time
- Employee discount
Managing Director
Vanify —Harrogate
- £90,000 - £110,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply
Sales Office Manager
DJ Assembly Ltd —Huntington
- From £35,000 a year
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
5d
General Manager QSR
Kouzina Greek —York
- Up to £40,000 a year
- Full-time
- Hospitality
- Management
- Sales
- Free parking
- Store discount
Quick apply
Service Manager
Vertu Motors —Knaresborough
- £45,000 - £65,000 a year
- Full-time
- Leadership
- Communication skills
Quick apply
Hotel - Duty Manager
Premier Inn —York
- Up to £13.86 an hour
- Full-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
14d
Business Development Manager (BDM) - York - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —York
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Commercial Relationship Manager
Anchor —Leeds
- £48,000 a year
- Analysis skills
- Travel
11d
Retail Sales Manager
Cherry Tree UK Ltd —York
- £30,000 - £40,000 a year
- Full-time
- Sales
- Organisational skills
- In-person
- Store discount
- Employee discount
Quick apply
4d
Store Manager
Lush —York
- £39,250 a year
- Temporary
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
8d
Assistant Manager
Starbucks —York
- Part-time
- Leadership
- Store discount
- Employee assistance programme
Team Leader
Jessops —York
- £13.21 an hour
- Full-time
- Sales
- Merchandising
- Supervising experience
- Employee discount
Quick apply
11d
Deputy Manager - York Outlet
Whittard of Chelsea —York
- Leadership
- Store discount
- Employee discount
Quick apply
Event Manager
Baba Ganoush - Dining by Matthew Hyde Ltd —Wetherby
- From £35,000 a year
- Full-time
- Hospitality
- Management
- Microsoft Office
- Free parking
- Annual leave
Quick apply
4d

I want to receive the latest job alerts for customer service manager in york, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Service & Planning Manager

Grease Guru Ltd -
Leeds

Quick apply

Job details

Permanent | Full-time
£35,000 - £40,000 a year
12 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Management
Customer service
Facilities management
Supply chain
English
Microsoft Office
Supervising experience
Leadership
Communication skills

Full job description

Customer Service & Planning Manager

Salary 35k to 40K DOE

Working Hours
This is a full-time, office-based role working 40 hours per week, Monday to Friday from 8:00am to 4:30pm, with a 30-minute unpaid lunch break.

About Grease Guru

At Grease Guru, we put our customers at the heart of everything we do. We deliver reliable, high-quality grease management solutions, helping businesses stay compliant and operate efficiently.

We pride ourselves on getting it right first time, building strong relationships, and providing a responsive, dependable service our customers can trust. As we continue to grow, we are focused on creating a customer-first culture driven by performance, accountability, and continuous improvement.

Overview

We are seeking an experienced customer service manager to lead and develop our customer service and scheduling team within the fat, oil and grease (FOG) management industry, specialising in servicing, installing, and repairing grease traps.

This is an opportunity for a strong leader to adapt and transform our existing customer service and scheduling team into a high performing customer-first, data-driven department. You will lead an established, small team at our head office in Leeds and will be responsible for implementing leading class customer service standards, by improving customer SLA performance and strengthening our customer relationships and customer retention.

Leadership

Lead, manage and develop the customer service and scheduling team
Lead and develop the existing team members to improve our overall customer service strategy by driving a customer first culture.
Train and upskill colleagues in customer service best practices.

Customer Experience

Set a positive example by acting as a role model for excellent customer service through direct customer interaction.
Serve as the “voice of the customer” within the operational and customer service teams.
Handle and resolve customer complaints through to satisfaction, managing the escalation process, and analysing customer feedback to identify opportunities for improvement.
Create and maintain strong relationships with all new and existing customers, ensuring their needs and SLAs are met.
Support customer retention through improving planning efficiency.

Operational & Works Planning

Oversee the overall planning and scheduling of service work, reactive call outs and installation works to ensure we get it right first time.
Monitor the performance of our key customer metrics such as response times and SLAs, while highlighting and managing risks to increase success rate.
Own and manage customer SLAs, ensuring the team consistently meets targets.
Work closely with operational team management, field service teams, sales, and finance to ensure service delivery.
Identify and pre-emptively manage risks to service delivery.
Produce regular reports on service delivery and customer SLAs for senior management.

About you - Skills & Experience Required

Proven experience as a customer service manager or team leader.
Strong communication skills, in person and in writing.
Strong leadership and people skills.
Excellent problem solving and conflict resolution abilities.
Written language and IT literacy - ability to manage complex spreadsheets, customer facilities management portals and the full MS Office suite.
Ability to analyse data to highlight trends and opportunities for improvement.
Comfortable working in a fast paced environment with competing priorities.

Pay: £35,000.00-£40,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in york, eng

Customer Service & Planning Manager

Front Office Manager

Store Manager

Director, Customer Solutions - Currency and Secure Documents

Assistant Store Manager

Retail Deputy Manager

Sales Manager

Managing Director

Sales Office Manager

General Manager QSR

Service Manager

Hotel - Duty Manager

Business Development Manager (BDM) - York - Circa 41k Package- 53k OTE Uncapped

Commercial Relationship Manager

Retail Sales Manager

Store Manager

Assistant Manager

Team Leader

Deputy Manager - York Outlet

Event Manager

I want to receive the latest job alerts for customer service manager in york, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected