Business support manager Work, Jobs (with Salaries)

Customer Success Manager
Adhere Predict —Remote
- £50,000 a year
- Full-time
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- Project management
- Presentation skills
- Communication skills
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Customer Success Manager
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- £50,000 a year
- Full-time
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COMMERCIAL MANAGER – JOB ADVERT
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Project Manager
Helm Operations Software inc —Remote
- £55,000 - £65,000 a year
- Full-time
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- Microsoft Powerpoint
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- Microsoft Excel
- Employee stock purchase plan
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Quick apply
12d
Account Management Team Lead
Showbie Inc. —Remote
- £55,000 - £60,000 a year
- Full-time
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- CRM software
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International Strategy & Operations Manager, Logistics
Whatnot —London
- £131,000 - £175,000 a year
- Full-time
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Senior Manager, Customer Success Operations
Cubic Corporation —Remote
- Full-time
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- Bachelor's degree
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12d
Business Development Manager
Stonebridge Mortgage Solutions Limited —Remote
- Full-time
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- Organisational skills
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- Employee assistance programme
- Employee discount
Quick apply
Business Development and Relationship Manager
Making Space —Remote
- £62,754 a year
- Full-time
- Hybrid work
- Business development
- Project management
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PROJECT CONTROLS MANAGER – JOB ADVERT
TECHNICA —Remote
- £75,000 - £84,000 a year
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- Engineering
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Business Development Manager
Zenith —Remote
- £70,000 - £80,000 a year
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- Sales
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- Presentation skills
- Annual leave
- Employee assistance programme
Budget Senior Manager
Clinilabs, Inc —Remote
- £63,000 - £73,000 a year
- Full-time
- Remote
- Microsoft Excel
- Customer service
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Quick apply
21h
Business Support Manager
Ipswich Borough Council —Ipswich
- £42,839 - £45,091 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Project management
- Employee assistance programme
- Sick pay
12d
International Strategy & Operations Senior Manager, Commerce
Whatnot —London
- £131,000 - £175,000 a year
- Full-time
- Remote
- Data analysis skills
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- Work from home
Regional Business Manager
Banning Dental Group —London
- Up to £60,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Employee discount
Quick apply
BHSCT - Band 7 - Estates Business Support Manager (Property)
Health and Social Care Trust —Belfast
- £47,810 - £54,710 a year
12d
Manager, Customer Success Management
SailPoint —London
- £62,600 - £105,492 a year
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
- Annual leave
- Work from home
4d
Business Development Manager (Defence)
Leidos —Remote
- £75,800 - £99,800 a year
- Full-time
- Business development
- Travel
- Mentoring
- Annual leave
- Work from home
Business Development Manager (Support Services)
A2Dominion Group —Ealing
- £56,000 - £62,053 a year
- Analysis skills
- Project management
- Presentation skills
- Employee discount
PMO Manager
Imperial College London —South Kensington
- £57,785 - £69,365 a year
- Full-time
- Analysis skills
- Organisational skills
- Agile
- Annual leave

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Customer Success Manager

Adhere Predict -
Remote

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Job details

Full-time
£50,000 a year
10 days ago

Qualifications

Jira
Trello
Project coordination
Project management
Presentation skills
Customer relationship management
Category CE Licence
Account management
Communication skills

Full job description

HealthNet Homecare is a leading provider of homecare services, supporting patients to receive treatment and care in the comfort of their own homes. From medication deliveries to specialist clinical nursing support, including injection training and the administration of IV and infusion therapies, we are dedicated to making healthcare more accessible and convenient for those who need it most.

We have a really exciting opportunity for a Customer Success Manager to join our growing team.

As Customer Success Manager for AdherePredict, you will own the end-to-end client relationship for our pharmaceutical partners using our adherence prediction platform, blending commercial account management with hands-on implementation and service design. You will be the day-to-day face of AdherePredict for your accounts, managing onboarding, ongoing service delivery, and commercial growth, while shaping how the service is designed and delivered to drive better adherence outcomes for patients.

The role requires 3–5 years' relevant experience. Base salary is £50,000 plus a business development incentive of up to 20%, assessed every six months.

Main Responsibilities

1. Commercial Account Management

Relationship Ownership: Act as the primary commercial point of contact for a portfolio of AdherePredict clients, building trusted, long-term relationships.

Account Growth: Identify opportunities to expand AdherePredict usage within existing accounts and across new therapy areas, supporting renewals and upsell conversations.

Reviews & Reporting: Lead regular client review meetings, presenting performance data, service updates and commercial proposals.

2. Business Development

Pipeline Management: Maintain and progress a commercial pipeline of new and expansion opportunities for AdherePredict, working leads through to close.

Lead Sourcing: Source new opportunities directly, in addition to leads provided by the sales and commercial teams, to support delivery against pipeline targets.

Target Delivery: Take ownership of pipeline and revenue targets, assessed every six months as part of the role's incentive structure.

3. Implementation

Onboarding: Lead the end-to-end implementation of AdherePredict for new pharmaceutical clients and programmes, coordinating internal teams and client stakeholders.

Configuration: Work with internal teams to configure prediction models, risk thresholds and reporting to each client's programme requirements, ensuring a smooth transition into live operation.

Training: Deliver or coordinate training for client teams and end users, ensuring confident adoption of the service.

Go-Live Support: Provide hands-on support through go-live and early life, resolving issues quickly and escalating where required.

4. Service Design

Patient Journey Design: Define how care is delivered to the patient through AdherePredict, including the touchpoints, interactions and interventions that make up the patient journey.

Risk & Non-Adherence Interventions: Design and refine interventions triggered when AdherePredict identifies signs of non-adherence or risk, ensuring they are timely, appropriate and consistent across accounts.

Outcome Monitoring: Track adherence outcome data following interventions, using insight to refine intervention design and demonstrate value to clients.

Service Improvement: Use client and patient feedback to identify opportunities to improve how care is delivered through AdherePredict.

New Service Input: Contribute service design input into new client propositions and service variants, drawing on direct account experience.

5. Compliance & Cross-Functional Coordination

Regulatory Awareness: Maintain working knowledge of AdherePredict's status as a Class 1 medical device and its ongoing path to DTAC compliance.

DSPT Compliance: Support adherence to Data Security and Protection Toolkit (DSPT) requirements across client interactions and documentation.

Internal Liaison: Act as the link between clients and internal teams including operations, clinical and digital product, ensuring client needs are clearly understood.

Issue Resolution: Coordinate the resolution of service issues raised by clients, keeping them informed throughout.

Skills, Experience and Qualifications

Essential

Experience: 3–5 years' experience in account management, implementation or service delivery, ideally within healthcare, pharmaceutical or a regulated environment.

Relationship Management: Proven ability to build strong client relationships and manage commercial conversations confidently.

Delivery: Experience coordinating implementation or onboarding projects involving multiple stakeholders.

Communication: Excellent written and verbal communication skills, comfortable presenting to senior client stakeholders.

Organisation: Strong organisational and multitasking abilities.

Commercial Drive: Comfortable working towards revenue and pipeline targets.

Data Comfort: Comfortable interpreting adherence and risk data to support client conversations and intervention design.

Desirable (But Not Required)

Experience within homecare, pharmaceutical patient support or NHS-facing services.
Familiarity with service design or process mapping techniques.
Familiarity with DTAC, DSPT or medical device regulatory requirements.
Experience using CRM or project management tools such as Jira, Trello or Asana.

Apply Now

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