Citizens advice Work, Jobs (with Salaries)

Telephone Assessor
Citizens Advice —Remote
- £26,936 a year
- Hybrid work
- IT
- Communication skills
9d
Income Generation and Citizens Advice Lead
Citizens Advice South Hams —Totnes
- £32,000 - £35,000 a year
- Part-time
- Hybrid work
- Leadership
- Marketing
Quick apply
7d
Welfare Benefits Advisor
Roxburgh and Berwickshire Citizens Advice Bureau —Duns
- £31,850 a year
- Part-time
- IT
Quick apply
Project Placement
Leeds City Council —Leeds
- £12.71 an hour
- Word processing
- Computer skills
- Communication skills
- Annual leave
7d
Business Development and Fundraising Officer
Dundee Citizens Advice Bureau —Dundee
- £34,632 - £36,601 a year
- Hybrid work
- CRM software
- Customer service
- Communication skills
- Work from home
Quick apply
7d
Operations Support Coordinator - Glasgow’s Helping Heroes
SSAFA —Scotland
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
1d
Project Placement Photographic Collections
Leeds City Council —Leeds
- £12.71 an hour
- Word processing
- IT
- Computer skills
- Annual leave
Data Protection Specialist
OFGEM —Glasgow
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Presentation skills
- No degree
- Annual leave
- Flexible schedule
7d
Policy Advisor - AI and Society
Department for Science, Innovation & Technology —London
- £39,850 - £43,020 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
Advice Service Manager
Citizens Advice —Ilkeston
- £36,887 a year
- Hybrid work
- IT
- Communication skills
- Annual leave
- Work from home
13d
Applicant Contact Advisor (Fixed Term Appointment)
Ministry of Justice —Glasgow
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
9d
Investigator
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Presentation skills
- In-person
- Annual leave
- Employee discount
3d
Breeze Event Worker
Leeds City Council —Leeds
- £13.45 an hour
- Weekend availability
- Childcare
- Heavy lifting
- Supervising experience
- Flexible schedule
Citizens Advice on Prescription Liverpool (APP) Adviser
Citizens Advice —Liverpool
- £28,300 a year
- Hybrid work
2d
Advice Service Manager
Citizens Advice Derbyshire Districts —Ilkeston
- £36,887 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Supervising experience
- Annual leave
- Work from home
Quick apply
6d
Cyber Threat Intelligence Analyst
Secret Intelligence Service —London
- £53,267 - £67,369 a year
- Part-time
- Data analysis skills
- Communication skills
- Annual leave
- Flexible schedule
Exams Invigilator
Ark Schools —Birmingham
- £12.64 an hour
- School
- Employee assistance programme
Life coach (Life Coach in training if unqualified)
Leeds City Council —Leeds
- £26,924 - £33,869 a year
- Weekend availability
- Driving
- Mentoring
- School
- Annual leave
Case Progression Officer
HM Courts & Tribunal Service —Kingston upon Hull
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
13d
Proceeds of Crime Centre (PoCC) Regulator
National Crime Agency —Belfast
- £3,375 - £53,493 a year
- Part-time
- Hybrid work
- Presentation skills
- In-person
- Annual leave
10d

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Telephone Assessor

Citizens Advice -
Remote

Apply Now

Job details

Fixed term contract
£26,936 a year
9 days ago

Qualifications

IT
Communication skills

Full job description

Salary

£26,936 per annum

Location

Remote working

Workplace

Hybrid working

Contract

Fixed term contract

Hours per week

How to apply

About the role

Supervision: Reporting to the Head of Advice

Hours: 35 hours per week (Full-time)

Contract: 6 months Fixed-Term Contract (with possibility of extension)

Venue: Remote working

Salary: £26,936 per annum

Role purpose

Provide a quality service to clients through telephone and digital assessment on a range of issues on Advice Lewisham’s Enquiryline.

Context of role

Work as part of the advice team to ensure delivery to agreed targets and quality standards of CAL services.

Telephone Assessor

Interview and assess client’s advice issue using sensitive listening and questioning skills.

Identify key information about the client’s advice issue considering time limits, key dates and requirements for urgent advice.

Assess and agree the appropriate level of service, taking into consideration the client’s ability to take the next step themselves, the complexity of the problem and the organisation’s resources.

Provide assisted information, sigposting, and in some instances full advice (with the support of the supervisor). This will require the ability to complete independent research into the client's issue is essential.

Make records of assessments and next step provided on casebook database in accordance with Citizens Advice case recording standards.

Professional development

Keep up to date with legislation, policies and procedures and undertake appropriate training.

Read relevant publications.

Attend relevant internal and external meetings as agreed with the line manager.

Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate.

Administration

Use IT for statistical recording of information relating to research and campaigns and funding requirements, record keeping and document production. Ensure IT information assurance training is completed on an annual basis.

Ensure that all work conforms to the organisation's systems and procedures.

Provide statistical information on the number of clients and nature of cases.

Other duties and responsibilities

Complete the required training to comply with quality assurance processes.

Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.

Demonstrate commitment to the aims and policies of the CAL's service.

Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

Person specification

Experience of citizens advice gateway advice needs assessment or equivalent

Good understanding of benefits system

Ability to commit to and work within the aims, principles and policies of the Citizens Advice service.

A good up to date understanding of equality and diversity and their application to the provision of advice.

Ability to interview clients using sensitive listening and questioning skills to get to identify key advice issues and empower clients, whilst maintaining structure and control of interviews.

Ability to make records of assessments in accordance with Citizens Advice case recording standards.

Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.

Ability to monitor and maintain own standards.

Effective written and oral communication skills with particular emphasis on case recording and form filling.

Understanding of the issues affecting society and their implications for clients and service provision.

Ability to use IT systems and packages; and electronic resources in the provision of advice, record keeping and document production.

Ability and willingness to work as part of a team.

A commitment to continuous professional development, including a willingness to develop knowledge and skills in advice topics.

Ability to understand statistics and check accuracy of calculation.

Desirable

Citizens Advice Gateway Assessor certificate

Experience of using our Casebook system.

Experience of telephone advice assessment

Apply Now

Refine Your Search

citizens advice jobs

Telephone Assessor

Income Generation and Citizens Advice Lead

Welfare Benefits Advisor

Project Placement

Business Development and Fundraising Officer

Operations Support Coordinator - Glasgow’s Helping Heroes

Project Placement Photographic Collections

Data Protection Specialist

Policy Advisor - AI and Society

Advice Service Manager

Applicant Contact Advisor (Fixed Term Appointment)

Investigator

Breeze Event Worker

Citizens Advice on Prescription Liverpool (APP) Adviser

Advice Service Manager

Cyber Threat Intelligence Analyst

Exams Invigilator

Life coach (Life Coach in training if unqualified)

Case Progression Officer

Proceeds of Crime Centre (PoCC) Regulator

I want to receive the latest job alerts for citizens advice

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