Concept staffing Work, Jobs (with Salaries)

Global Head of Guest Experience
Utopia —Remote
- Hospitality
- Spanish
- English
Support Worker - Ad Hoc
Blyth Star Enterprises Ltd —Blyth
- £14.34 an hour
- Nights as needed
- Driving
- In-person
Quick apply
6d
Alternative Provision Senior Youth Trainer (Permanent; Term-Time)
The Platform Project —Swindon
- £30,000 a year
- Part-time
- Working with children
- In-person
- Teaching
- Free parking
Quick apply
Lounge Manager
Flexjet Europe —Farnborough
- Weekend availability
- Hospitality
- Microsoft Office
- Project management
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Head of Sales - Europe
Sword Health —Remote
- £126,000 - £180,000 a year
- Full-time
- Remote
- AI
- Flexible schedule
Quick apply
Senior Study Skills Advisor (coaching and engagement)
Buckinghamshire New University —High Wycombe
- £33,951 - £37,694 a year
- Weekend availability
- Hybrid work
- English
- Presentation skills
- Travel
- Employee discount
11d
Assistant Events Manager
The Groucho Club - Private Events - Service —London
- £36,000 a year
- Weekend availability
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
- Referral programme
Quick apply
14d
Support Worker
Blyth Star Enterprises Ltd —Blyth
- £14.34 an hour
- Part-time
- Driving
- Cleaning
- Care plans
- Free parking
- Sick pay
Quick apply
6d
General Manager
Club Mona —Liverpool
- £45,000 - £60,000 a year
- Full-time
- Hotel
- IT
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
7d
Event Manager
Belfast Art Studio —Belfast
- £13.50 an hour
- Weekend availability
- Hospitality
- Management
- Sales
Quick apply
1h
Assistant General Manager
Jobs In. Fitness —London
- £35,000 - £40,000 a year
- Weekend availability
- Hospitality
- Organisational skills
- Leadership
Quick apply
14d
Duty Manager
MOI London LLC —London
- Sales
- English
- Administrative experience
Quick apply
Assistant General Manager
Estabulo Rodizio Bar & Grill —Leeds
- Up to £20 an hour
- Weekend availability
- Hospitality
- Bar
- Sales
- Employee discount
Quick apply
6d
Assistant Manager
The British Queen, Locksbottom —Orpington
- £40,000 - £42,000 a year
- Full-time
- Bar
- Leadership
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
User Engagement and Experience Librarian
Buckinghamshire New University —High Wycombe
- £33,951 - £37,694 a year
- Weekend availability
- Hybrid work
- Supervising experience
- University
- Presentation skills
- Employee discount
6d
Attractions Assistant Manager
Kidzania London —London
- £26,000 a year
- Store discount
- Employee discount
Quick apply
Assistant Store Manager (Full-Time)
Pandora Jewelry —London
- £35,490 - £45,000 a year
- Part-time
- Sales
- Organisational skills
- Communication skills
- Employee discount
Operations Assistant
Henry's Sports Bar & The Doghouse Pub —Brigg
- £14.50 an hour
- Weekend availability
- Hospitality
- Bar
- Management
- Free parking
Quick apply
6d
Head of Event Operations, EMEA
PEI Group —London
- Customer service
- Leadership
Site Program Manager
KBR —Leeds
- £127,400 - £192,800 a year
- Full-time
- Management
- PMP
- Engineering
- Annual leave
- Flexible schedule

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Global Head of Guest Experience

Utopia -
Remote

Apply Now

Job details

Qualifications

Hospitality
Spanish
English
IT
Construction experience
Leadership
Communication skills
Hotel experience

Full job description

About the company

Utopia is an ultra-luxury hospitality and lifestyle brand creating a global ecosystem of properties and experiences.

We develop private villa retreats in beautiful locations around the world, each with high-end service. Utopia also offers a wider ecosystem of leisure experiences and services available both to those staying on property and to external visitors.

Utopia designs and builds its properties in-house. Our team works across the full journey: from concept and architecture to construction, interiors, landscape, guest experience, and long-term operation. For architects and designers, this means working on properties from the ground up, with the ability to influence how each place is planned, built, and experienced. For hospitality professionals, it means joining a brand where service is personal, attentive, and built around each guest’s stay.

We’re a young, ambitious team with high standards and a hands-on approach. We value strong ideas, practical thinking, attention to detail, and people who are ready to take responsibility for their part of the work. If you’re interested in architecture, design, hospitality, or guest experience, we invite you to grow with Utopia.

About the role

We are looking for a Global Head of Guest Experience to build and scale Utopia’s luxury guest experience across an international portfolio — from concept and pre-opening to stable operations. This role sits at the intersection of hospitality operations, guest journey design, and operational input into architectural/design decisions.

Responsibilities

Own the end-to-end guest experience vision, service philosophy, and standards across the portfolio.
Build scalable playbooks/SOPs and training frameworks; drive consistent adoption with property teams.
Lead the Guest Experience workstream for pre-openings: service model, readiness planning, staffing approach, training, and vendor inputs.
Partner with Design and Development to ensure layouts, guest flows, and BOH enable luxury service delivery and operational efficiency.
Establish feedback loops (guest insights, audits, incident reviews) and continuously improve quality and consistency.
Collaborate cross-functionally (Operations, Brand/Marketing, Finance, Tech) to deliver a premium, efficient hospitality product.

Requirements

5+ years in hotel operations leadership (e.g., Director of Operations, General Manager, Pre-Opening Manager, or similar).
Strong understanding of HNWI/UHNW guest expectations and luxury service standards.
Proven track record of building hospitality experience/operations from scratch (pre-opening, SOPs, training, quality routines).
Ability to influence design decisions from an operational perspective (service flows, privacy, staffing efficiency, BOH logic).
Strong leadership, stakeholder management, and communication skills.
Fluent English and Spanish.

What we offer

A rare build-from-zero challenge: the opportunity to create a category-defining luxury guest experience benchmark — from philosophy to execution.
High ownership & visibility: a portfolio-level role with real decision-making impact across multiple international assets.
Freedom to craft the “Utopia Way”: develop a distinctive Guest Experience Philosophy, service principles, signature rituals, standards, and playbooks.
Top-tier luxury focus: operate at HNWI/UHNW expectations and premium service standards.
Competitive package: market-competitive compensation (details shared during the process).
International exposure: frequent travel and hands-on involvement across openings and key projects.

By submitting this application, I agree that my personal data will be collected, processed, and retained by the company solely for the purposes of managing and assessing my candidacy.

Notice: This is a remote position based in United Kingdom.

Apply Now

Refine Your Search

concept staffing jobs

Global Head of Guest Experience

Support Worker - Ad Hoc

Alternative Provision Senior Youth Trainer (Permanent; Term-Time)

Lounge Manager

Head of Sales - Europe

Senior Study Skills Advisor (coaching and engagement)

Assistant Events Manager

Support Worker

General Manager

Event Manager

Assistant General Manager

Duty Manager

Assistant General Manager

Assistant Manager

User Engagement and Experience Librarian

Attractions Assistant Manager

Assistant Store Manager (Full-Time)

Operations Assistant

Head of Event Operations, EMEA

Site Program Manager

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