Customer strategy manager Work, Jobs (with Salaries)

Benefits and Customer Services Manager
Warwick District Council —Remote
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Welsh Water —Cardiff
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Senior Customer Success Manager
Ubeya —London
- £80,000 - £110,000 a year
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Customer Service Manager
Omaze —London
- Full-time
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Customer Journey Transformation Program Manager
Finastra —London
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5d
Global Strategy Manager
Corpay —London
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Consultant - Manager, Strategy & Transformation, Defence & Security
Deloitte —Belfast
- Hybrid work
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DPD Group UK —Oldbury
- £70,500 a year
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- Customer service
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14d
Senior Operations Manager
Ricks & Mortar Property Solutions Ltd. —Dundee
- £8,000 - £8,700 a month
- Full-time
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Quick apply
Manager, Corporate Strategy
RELX —London
- Travel
- Communication skills
- Employee assistance programme
- Employee discount

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Benefits and Customer Services Manager

Warwick District Council -
Remote

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Job details

Part-time | Full-time | Apprenticeship | Fixed term contract
£59,852 - £62,585 a year
6 days ago

Full job description

Job description

Customer and Digital Services

Benefits and Customer Services Manager

Permanent Post

Grade A - £59,852 to £62,585 per annum

37 hours per week

Here at Warwick District Council, we pride ourselves on the fact that we offer you a great place to work.

We achieve our goals by recruiting and retaining motivated, empowered and flexible staff. Weare committed to training and development, and we encourage a healthy work-life balance.

We offer the rewards and benefits that make it a great place to work.

People like you

We offer a wide range of career opportunities at every level of the organisation. From apprenticeships to senior management, permanent to fixed term contracts or part-time working, we have something for everyone

We are seeking an experienced and motivated Benefits and Customer Services Manager to lead the delivery of high-quality, customer-focused services across our Benefits and Customer Services functions. This is a key leadership role within Customer & Digital Services, responsible for ensuring residents receive efficient, accessible, and responsive support while driving continuous improvement and transformation across services.

You will play a critical role in shaping how we deliver services to our communities—balancing operational excellence with innovation, digital enablement, and a strong customer focus. We are looking for a strategic and people-focused leader who can inspire teams, lead through change, and deliver measurable improvements in service performance and customer experience.

You will be confident managing complex service areas, working collaboratively across the organisation, and engaging with a wide range of stakeholders, including senior leadership and elected members. You will bring a strong understanding of customer needs, a commitment to inclusive service delivery, and the ability to translate strategy into operational outcomes.

Main responsibilities

Provide strategic and operational leadership for Benefits and Customer Services, ensuring services are efficient, compliant, and customer focused.
Lead, develop and motivate teams to deliver high performance and continuous improvement.
Ensure the accurate and timely administration of Housing Benefit, Council Tax Support, and customer service delivery channels.
Drive service transformation, including the use of digital tools and process redesign to improve customer experience and efficiency.
Manage service performance, using data and insight to monitor outcomes, identify trends, and implement improvements.
Ensure compliance with relevant legislation, regulations, and council policies, including data protection and information governance requirements.
Work collaboratively across services to support corporate priorities, including Local Government Reorganisation and digital transformation.
Lead on customer strategy, ensuring services are accessible, inclusive, and responsive to diverse community needs.
Manage budgets and resources effectively, ensuring value for money and service sustainability.

The intention is for the postholder to work predominately from home however, it is a requirement to attend our offices or sites within Warwick District as required. Any costs for travel from home to the office will be met by the successful candidate. However, hybrid and office working is also available.

We are committed to safeguarding and promoting the welfare of children, young people and adults and expect all staff and volunteers to share this commitment. This post is subject to a Basic DBS check.

If you are a driven and forward-thinking leader with a passion for delivering high-quality public services, we would welcome your application.

Overview of team

Direct line management responsibility for 2 Customer Service Team Leaders and a Principal Benefits Officer.

If you have any questions or wish to have an informal discussion, please contact Andrea Wyatt (Head of Customer & Digital Services) by email on [email protected] or by telephone on 01926456831.

Closing date: 22nd July 2026

Interview date: 31st July 2026

If you are unable to apply using the 'Apply' button, please contact HR Support on [email protected] including your contact details and any relevant screenshots.

You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application.

As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application meets the essential criteria for the post. By ‘essential criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you meet the level of competence required for each competence, as well as meeting any of the qualifications, skills or experience defined as essential in the person specification. To be considered under the Guaranteed Interview Scheme (GIS), applicants must disclose that they have a disability and would like to be considered for the scheme.

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application or recruitment process or upon appointment, please contact [email protected] and we will make every effort to meet your specific requirements.

Apply Now

Refine Your Search

customer strategy manager jobs

Benefits and Customer Services Manager

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