Europa support services Work, Jobs (with Salaries)

Customer Service Operator
Europa Worldwide Group —Salford Quays
- £28,931 - £32,403 a year
- Full-time
- Sales
- Customer service
- Administrative experience
- Free parking
- Annual leave
Quick apply
1st line Service Desk Agent
Cybertill —Prescot
- £24,975.05 a year
- 8 hour shift
- Hybrid work
- Customer service
- IT
- Communication skills
- Free parking
- Sick pay
HRBP, Production
RWS Global —Milton Keynes
- Full-time
- Human resources
- In-person
- Communication skills
- Annual leave
- Work from home
Sales Manager
Living Rooms —Maida Vale
- £40,000 - £50,000 a year
- Full-time
- Sales
- Hotel
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Coordinator, Sea Production
RWS Global —Milton Keynes
- Weekend availability
- Hospitality
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Warehouse & Logistics Operator
Olympus Algram —Plymouth
- Monday to Friday
- Annual leave
- Employee discount
Nights Team Member
Premier Inn —Grimsby
- Up to £13.66 an hour
- Full-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
3d
Business Support Administrator
Exemplar Health Care Services Limited —Sheffield
- £26,436.80 a year
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Manager, People Operations
RWS Global —Milton Keynes
- Full-time
- Human resources
- Mentoring
- Organisational skills
- Annual leave
- Work from home
Resident Creative | Merlin
RWS Global —Milton Keynes
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
MSC | Automation Operator
RWS Global —Milton Keynes
- English
- Bachelor's degree
- IT
Research & Insights Executive
Relevent Football Partners —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
4d
Teaching Coordinator
FG Languages Ltd. —Winchester
- £408 a week
- Weekend availability
- English
- Master's degree
- Bachelor's degree
- Free parking
Quick apply
Quality Controller
Olympus Algram —Plymouth
- Monday to Friday
- Computer literacy
- Annual leave
- Employee discount
8d
Manager, Scenic & Props Design
RWS Global —Milton Keynes
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- AutoCAD
- Annual leave
- Employee assistance programme
Restaurant Manager, Stadium Of Light
Delaware North —Sunderland
- Weekend availability
- Hospitality
- No degree
- IT
11d
Marella Cruises | Entertainment Technician
RWS Global —Milton Keynes
- Resort
MSC | Lighting/Video Technician
RWS Global —Milton Keynes
- English
- Bachelor's degree
- IT
Marella Cruises | Senior Sound Technician
RWS Global —Milton Keynes
- English
- Resort
Global Media Partnerships Manager
Relevent Football Partners —London
- Full-time
- English
- Travel
- Organisational skills
4d

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Customer Service Operator

Europa Worldwide Group -
Salford Quays

Quick apply

Job details

Permanent | Full-time
£28,931 - £32,403 a year

Benefits

Free parking
Annual leave
Referral programme
On-site parking

Qualifications

Sales
Customer service
Administrative experience
Time management
Office experience

Full job description

Job Description:

Who are we?

Europa Worldwide Group is an ambitious and independently owned logistics business. We operate across three divisions - Europa Road, Europa Air & Sea, and Europa Warehouse – and our continued success has earned us a place in The Sunday Times Top Track 250 for three consecutive years.

With 15 sales offices across the UK and Ireland, plus a strong and expanding international footprint in Europe, and countries such as, Hong Kong, China, India, and Dubai, we’re investing heavily in our people, our infrastructure, and our future.

If you’re looking to be part of a forward-thinking organisation where your contribution genuinely makes an impact, Europa is a place where you can grow and thrive.

Position Summary:

To build, manage and maintain relationships with customers as directed by the customer service manager. Manage the day-to-day operations of the customers in your portfolio ensuring agreed service levels and financial targets are met.

This is where you come in:

We are currently looking for a Customer Service Operator to join our Europa team. You will need a good telephone manner and experienced managing a busy inbox. Ideally come from a freight background and be able to proactively deal with situations & problem solve.

Our Ideal Person:

Strong, confident personality with administrative and/or customer service background.
Time management skills are essential as are communication (face-to-face and over the phone) skills.
The ability to prioritise and to work under pressure of workload and within a targeted environment.
A good head for numbers is required.
Commercial Office experience preferred.
Excellent communicator and dedication to excellent customer service
A desire to improve the Gross profit margins.

In this role, you will:

Be the first point of contact for all matters related to your assigned portfolio of customers.
Work with key internal stakeholders such as operations and customs supervisor to obtain delivery status updates for your portfolio of customers within a timely manner.
Be responsible to communicate Providing updates for customers through either phone or email facet.
Manage the customer service cycle from start to finish ensuring that key information required to prepare quotes and process consignments are compliant with HMRC customs.
Provide a variety of quotes to your customer to best service their requirements in an ever-changing scenario.
Be responsible for ensuring credit limits are managed to an appropriate level and payments and debt is recovered.
Be responsible to ensure that make sure the commodity codes and invoices are correct and processed for dispatched.
Ensure that the commodity codes and invoices are correct and processed for dispatched.
Ensure that problematic tasks that are held for any reason are rectified in a timely manner.
Be proactive in approaching and engaging with existing customers to generate income
Support the Customer Service Manager with statistics that highlights customer performance and trends via the Customer Service Database Leonardo.
Respond in a timely manner to problem or concerns from customers within the required turnaround time.
Undertake any other duties as requested by their line manager, commensurate with the role.
Ensure you comply and follow our company values, which we refer to as ‘Our Approach to Business’

What you can expect from us:

Excellent salary package between £28,931.00k - £32,403.00k depending on experience.
Free Car Parking.
25 days annual leave, plus all UK bank holidays.
Enhanced Maternity / Paternity & Adoption pay.
Employee Wellbeing Programme.
Referral Bonus Scheme.
Charity 50-50 & Long service awards.
A fantastic working culture which promotes excellent work/life balance.

Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations.

Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

“Europa Worldwide Group do not accept agency CV submissions unless specifically requested/ engaged with the role by the Internal Talent Team. Please do not submit speculative CV’S. Europa will not be responsible for any fees related to CV’s received in this unsolicited manner”

Please note that an offer of employment is subject to the completion of a satisfactory pre-employment checks.

Pay: £28,931.00-£32,403.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

europa support services jobs

Customer Service Operator

1st line Service Desk Agent

HRBP, Production

Sales Manager

Coordinator, Sea Production

Warehouse & Logistics Operator

Nights Team Member

Business Support Administrator

Manager, People Operations

Resident Creative | Merlin

MSC | Automation Operator

Research & Insights Executive

Teaching Coordinator

Quality Controller

Manager, Scenic & Props Design

Restaurant Manager, Stadium Of Light

Marella Cruises | Entertainment Technician

MSC | Lighting/Video Technician

Marella Cruises | Senior Sound Technician

Global Media Partnerships Manager

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