Hotel mystery guest Work, Jobs (with Salaries)

Guest Services Coordinator
Chewton Glen Hotel & Spa —New Milton
- £26,925 a year
- Weekend availability
- Hotel
- Organisational skills
- Guest services
- Employee discount
Quick apply
Cluster Quality & Guest Experience Manager
Middle Eight —London
- Full-time
- Hotel
- Analysis skills
- Presentation skills
- Employee discount
- Referral programme
Quick apply
Customer Experience & Events Lead
PROception —London
- £42,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
- Annual leave
- Employee discount
Quick apply
Tour Guide
Kents Cavern —Torquay
- Up to £15.89 an hour
- Part-time
- Customer service
- Merchandising
- Employee assistance programme
- Employee discount
Quick apply
Reservations Co-ordinator
The Bruntsfield Hotel —Edinburgh
- £12.71 an hour
- Full-time
- Hotel
- Travel
- Organisational skills
- Employee discount
Sales and Events Executive
Alexander Hotels Limited —Egham
- £27,000 a year
- Weekend availability
- Hotel
- Communication skills
- Free parking
- Annual leave
Quick apply
Receptionist
The Bruntsfield Hotel —Edinburgh
- £12.71 an hour
- 8 hour shift
- Hotel
- Travel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
3d
Cafe Assistant
Kents Cavern —Torquay
- Up to £15.90 an hour
- Part-time
- Serving
- Customer service
- Cash handling
- Employee assistance programme
- Employee discount
Quick apply
Room Attendant
Village Hotels - Swansea - Housekeeping —Swansea
- £8.00 - £12.71 an hour
- Part-time
- Cleaning
- Guest services
- Employee assistance programme
- Gym membership
Quick apply
13d
Room Attendant
Village Hotels - Bury - Housekeeping —Bury
- £8.00 - £12.71 an hour
- Part-time
- Cleaning
- Guest services
- Employee assistance programme
- Gym membership
Quick apply
12d
Golf Associate - Fixed Term C
Delta Hotels by Marriott Tudor Park Country Club —Maidstone
- £14.25 an hour
- Part-time
- Hotel
- Cleaning
- Employee discount
Quick apply
13d
Night Manager (Part Time) - Redchurch Townhouse
Soho House & Co. —London
- Part-time
- Computer literacy
- Hotel
- Team management
- Employee discount
Quick apply
11d
Room Attendant
Village Hotels - Aberdeen - Housekeeping —Aberdeen
- £8.00 - £12.71 an hour
- Full-time
- Cleaning
- Guest services
- Employee assistance programme
- Gym membership
Quick apply
11d
Room Attendant
Village Hotels - Wirral - Housekeeping —Birkenhead
- £8.00 - £12.71 an hour
- Part-time
- Cleaning
- Guest services
- Employee assistance programme
- Gym membership
Quick apply
Food and Beverage Manager
Langdale Leisure Limited —Ambleside
- £45,000 - £50,000 a year
- Full-time
- Bar
- Restaurant management
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
10d
Public Area Cleaner
Village Hotels - Swansea - Housekeeping —Swansea
- £8.00 - £12.71 an hour
- Part-time
- Hotel
- Cleaning
- Employee assistance programme
- Gym membership
Quick apply
13d
Room Attendant
Village Hotels - Solihull - Housekeeping —Shirley
- £8.00 - £12.71 an hour
- Part-time
- Cleaning
- Guest services
- Employee assistance programme
- Gym membership
Quick apply
12d
Room Attendant
Village Hotels - Basingstoke - Housekeeping —Basingstoke
- £8.00 - £12.71 an hour
- Part-time
- Cleaning
- Guest services
- Employee assistance programme
- Gym membership
Quick apply
13d
Bartender
Alexander Hotels Limited —Egham
- £26,436.80 a year
- Full-time
- Bar
- Hotel
- Restaurant experience
- Free parking
- Annual leave
Quick apply
6d
Room Attendant
Village Hotel - Reading - Housekeeping —Reading
- £8.00 - £12.71 an hour
- Part-time
- Cleaning
- Guest services
- Employee assistance programme
- Gym membership
Quick apply
14d

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Guest Services Coordinator

Chewton Glen Hotel & Spa -
New Milton

Quick apply

Job details

Full-time
£26,925 a year

Benefits

Employee discount

Qualifications

Arranging restaurant reservations
Hotel guest services experience
Accommodation booking
Organisational skills
Guest services

Full job description

Job Ref: ILH6609

Branch: Chewton Glen Hotel Spa

Location: Chewton Glen Hotel Spa, Hampshire

Salary/Benefits: £26,925 annual salary + £4,500 Tronc

Contract type: Permanent

Hours: Full Time

Shift pattern: As Per Rota (including weekend work)

Hours per week: 40

Posted date: 23/07/2026

Closing date: 23/08/2026

Chewton Glen is a true English original. From the unique 72 bedrooms including 14 one of a kind Treehouses, to the award-winning spa and state of the art James Martin cookery school, it has an abundance of ways to revive your senses. The blissful 130 acres of woodland are home to an indoor and outdoor tennis centre, a 9-hole golf course, heritage orchard, 70 working beehives, a walled kitchen garden, croquet lawn and more.

Aim of the Guest Services Coordinator role

To provide the personal touch and 5* service to all guests prior to arrival and during their stay, exceeding expectations and maximising revenue opportunities where possible.

Responsibilities of the Guest Services Coordinator role

To have full product knowledge of the local area and attractions/activities offered on and offsite
Be responsible for taking additional reservations for Chewton Glen including rooms, food and beverage, spa and special events in the absence of Central Reservations
To have knowledge of all systems for Chewton Glen for rooms, spa, FB, special events, activities
To carry out 7 day pre-arrival calls for all reservations to ascertain any missing information and to upsell dining, spa and all hotels facilities. Run daily reports to check bookings arriving in 7 days
To cross reference all activity and restaurant booking from the individual systems with Opera to ensure all information is correct and accurate and ensure booking notes up to date
To be the point of contact on site for all guests wanting to make any reservations
To be fully aware of the standards of performance as set out in the AA Mystery Guest Report and to adhere to them at all times
Have a full knowledge of all special offers and promotions and to offer them where appropriate
To be based in the lobby/back office on busy days including Friday’s, Saturdays, Sundays and School holidays
To liaise with the Central Reservations Office when on shift and be an extension to the team
To have and understand revenue targets for each outlet
To be fully aware of the Hotel’s fire safety procedures and Health Safety regulations
Anticipate and address guest’s service needs, be forward thinking
Perform any additional tasks which are assigned by management

Guest Services Coordinator - About you

Experience in working in Guest Services role or 5* service
Experience in exceeding guest expectations and going above and beyond expectation
You will have keen eye for detail, organisational skills and confident in communicating with the team

What's in it for you?

£26,925 annual salary + £4,500 Tronc
Staff accommodation if required
Free staff meals
Friends and Family rate at Iconic Luxury Hotels
25% discount on all Food Beverage
Discount on Spa treatment and products
…and much more.

A true English original, Chewton Glen is a privately owned luxury country house hotel spa located in the heart of the tranquil New Forest countryside and just minutes from the coast. Just two hours from London it is a perfect place to escape to. With a 9 hole golf course, tennis courts, endless country and coastal walks as well as an award winning spa, gym and large outdoor pool there is something for everyone.

Quick apply

Refine Your Search

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