Systems analyst Work, Jobs (with Salaries)

Technical Support Analyst - EMEA
Visier Inc. —Remote
- Weekend availability
- Remote
- Software troubleshooting
- Customer service
- Analysis skills
Business Analyst
RNID —Remote
- £45,000 a year
- Full-time
- Remote
- Azure
- Analysis skills
- Agile
- Annual leave
- Employee assistance programme
Quick apply
10d
Director Analyst - Accounting Process and AI Technology (Remote - Europe)
Gartner —Remote
- Full-time
- Remote
- Master's degree
- Bachelor's degree
- Travel
3d
Performance and Insight Analyst
Marie Curie —Remote
- £38,007 - £41,230 a year
- Full-time
- Remote
- Data analysis skills
- SQL
- Analysis skills
- Annual leave
- Employee discount
Quick apply
11d
HRIS Business Analyst (Global TA Systems)
Gallagher —Remote
- Remote
- Data analysis skills
- SQL
- Analysis skills
Technology Analyst - PMO (UK Remote)
Turnitin, LLC —Birmingham
- Full-time
- Remote
- DevOps
- Data analysis skills
- No degree
- Annual leave
Quick apply
F1 Trackside Support & Operations Analyst Job
Aramco —London
- Engineering
- Data analysis skills
- Laboratory experience
Business Insights & Enablement Analyst
Foundever —Remote
- Remote
- Microsoft Excel
- English
- Microsoft Office
VacancyTitle: Business Analyst
VoiceAbility —Remote
- £36,500 - £46,500 a year
- Full-time
- Remote
- Analysis skills
- Annual leave
- Employee assistance programme
AML Compliance Analyst
Withersworldwide —London
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
- Employee discount
Data Analyst
Brookhouse Aerospace —Remote
- Holidays
- Remote
- Microsoft Excel
- Analysis skills
- In-person
- Life insurance
- Referral programme
Systems Analyst
The Royal Household —London
- From £41,000 a year
- Full-time
- Azure
- SQL
- IT
- Annual leave
- Employee discount
Staff AI Product Analyst, Product Management | UK | Remote
Grafana Labs —Remote
- £91,755 - £110,106 a year
- Remote
- SQL
- AI
- Communication skills
- Annual leave
Systems Support Analyst
TAM Integrated Solutions —London
- Up to £49,500 a year
- Full-time
- Azure
- Oracle
- DevOps
- Annual leave
- Life insurance
Quick apply
Transport Credit Risk Analyst – Residual Value Risk
Lloyds Banking Group —Newport
- £30,201 - £31,790 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
11d
Manufacturing Systems Business Analyst
TECNIQ —Witham
- £65,000 - £75,000 a year
- Full-time
- Microsoft Excel
- Inventory control
- ERP systems
- Free parking
- Life insurance
Quick apply
11d
Instant Product Pricing Analyst
Scientific Games —Remote
- £85,000 - £95,000 a year
- Full-time
- Remote
- Microsoft Excel
- Engineering
- SQL
3d
Systems Support Analyst
JH Telecomm —London
- £55,000 a year
- Full-time
- Linux
- In-person
- Annual leave
- Work from home
Quick apply
Technology Analyst - Operations (UK Remote)
Turnitin, LLC —Birmingham
- Full-time
- Remote
- SQL
- AWS
- No degree
- Annual leave
Quick apply
Data Analyst - Lung Cancer Screening Programme
Leeds Teaching Hospitals NHS Trust —Leeds
- £39,959 - £48,117 a year
- Part-time
- Computer Science
- Data analysis skills
- Analysis skills
1d

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Technical Support Analyst - EMEA

Visier Inc. -
Remote

Apply Now

Job details

Qualifications

Jira
Software troubleshooting
Customer service
Technical support
Analysis skills
Database management
ServiceNow
Phone etiquette
Leadership
Communication skills
Time management

Full job description

Visier is the global leader in Workforce Intelligence that powers every people decision. We bring Workforce AI to life for HR departments through our award-winning, agentic AI technology by surfacing the insights leaders need to plan, decide, and act with confidence in the moments that matter most. As the market leader in people analytics, workforce planning, organizational design, and manager effectiveness solutions, we fuel smarter decision-making for organizations across the globe. Our mission is to help businesses lead with insight at scale as they continuously transform.

Founded in 2010 by the pioneers of business intelligence, we have over 85,000 customers in 75 countries—including enterprises like BASF, Panasonic, Domino’s Pizza, Experian, Amgen, eBay, and Ford Motor Company.

Visier is seeking a Technical Support Analyst with an analytical mindset and a passion for problem-solving to provide exceptional application support and service for our highly valued Enterprise SaaS customers in the EMEA region

As a member of Visier’s Customer Experience organization, the Technical Support Analyst will be responsible for supporting our external customer base once they are in our production environment. You will demonstrate excellent communication, analytical, and customer service skills, allowing you to gather detailed information about customer issues so you can work to resolve them effectively while providing a great customer experience.

This is a new role in our EMEA region, and we are looking for someone who will be able to support our customers in this area and interact with our EMEA team to ensure high-quality customer service.

A curious mindset, strong technical aptitude and the ability to learn the Visier platform are a must for the Technical Support Analyst to be successful in this role. You will be interacting directly with Visier’s customers, and you must also be able to think on your feet, communicate clearly, and effectively manage expectations and competing priorities.

What you’ll be doing…

Collaborate with our customers to transform their business problems into customizations within our product.
Communicate with internal team members and key stakeholders, applying technical leadership and expertise to ensure customer needs are met
Act as a product expert (technical and functional) for Visier’s SaaS product and services, both internally and externally
Provide quality and timely support to customers per the severity of the issue and the contractual Service Level Agreement (SLA)
Work with enterprise, partners, and OEM customers to anticipate, identify and respond to issues they experience with Visier’s solutions, and address customers’ technical concerns and requests.
Monitor all cases in our ticketing system and ensure timely resolution and closure of these cases
Respond to and resolve alerts received from our monitoring tool in a timely manner
Create knowledge-based articles and documentation to support other support team members and customers
Coordinate Customer Service functions to diagnose, troubleshoot and solve our clients' technical issues in a timely and professional manner
Work with our Professional Services, Customer Success, Development and Product Management teams to help communicate customer needs and urgency
Be part of our on-call rotation and be available to work evening, weekend, and holiday shifts when needed

What you’ll bring to the table…

Minimum 3 years’ experience in a technical, customer-facing support role
Post-secondary education in a related field, or equivalent
Strong knowledge of data and database management systems
Strong analytical and problem-solving skills, ability to think about complex problems and come up with creative solutions for online-based applications
Experience gathering and writing requirements from customers
Experience supporting/troubleshooting browser-based software solutions
Excellent interpersonal and communication skills with polished telephone etiquette, and the ability to comfortably present and explain complex concepts via phone and webinars
Experience in maintaining accurate customer interaction documentation and quality case management records
Efficient time management skills; ability to work under pressure and remain calm and organized
Ability to anticipate and predict potential cascading effects of changes made within customer environments
Proven track record of working remotely with the ability to be a collaborative team player who builds positive relationships with other team members
Hands-on experience using Issue Tracking/Management systems like ServiceNow and JIRA.
Adaptable to new processes, methods and tools

Most importantly, you share our values…

You roll up your sleeves
You make it easy
You are proud
You never stop learning
You play to win

How we work & what we offer...

Centrally located, modern office with quick access to public transit
Annual company All Hands in Vancouver, our entire organization travels to our Vancouver HQ for a week of team building, learning and breakout sessions
Competitive salary, and top-tier health and wellness benefits
Stock options and/or bonus based on your role, location, and employment type

Benefits and working arrangements may vary depending on your seniority, location and employment type. The compensation offered will be determined by factors such as relevant qualifications, experience, knowledge and skills. Many of our positions are eligible for additional types of compensation (e.g., commission plans, bonus, etc.) which our Talent Acquisition team will share with you if you interview for the role.

Instagram - @visier_inc

Linkedin - https://www.linkedin.com/company/visier-analytics/

Visier Candidate Privacy Notice and Recruiter Policy

Apply Now

Refine Your Search

systems analyst jobs

Technical Support Analyst - EMEA

Business Analyst

Director Analyst - Accounting Process and AI Technology (Remote - Europe)

Performance and Insight Analyst

HRIS Business Analyst (Global TA Systems)

Technology Analyst - PMO (UK Remote)

F1 Trackside Support & Operations Analyst Job

Business Insights & Enablement Analyst

VacancyTitle: Business Analyst

AML Compliance Analyst

Data Analyst

Systems Analyst

Staff AI Product Analyst, Product Management | UK | Remote

Systems Support Analyst

Transport Credit Risk Analyst – Residual Value Risk

Manufacturing Systems Business Analyst

Instant Product Pricing Analyst

Systems Support Analyst

Technology Analyst - Operations (UK Remote)

Data Analyst - Lung Cancer Screening Programme

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