Monday to Friday - 9AM to 5PM
Based in Middleton, with occasional travel to other depots.
Benefits
- Company Pension
- Car allowance
- Company Life Insurance
- Cycle to work scheme
- Gym Discount scheme offering 70% off gym membership
- Healthcare cash Plan
- Generous referral programme
- Rewards scheme offering cashback and store discounts
Summary
Our business has had a strong recent history of growth. We now need a Business Performance Manager to help us continue this journey and support us in making the right commercial decisions. We are now looking for an analytical thinker to join the business and provide valuable insights to support key future business decisions.
You will work closely with the senior management team and work across all aspects of the business. You'll become an expert in the performance of our operation and the team, uncovering impactful opportunities, developing business cases to make strategic decisions and owning internal and external reporting.
This role requires a proactive approach to managing complex datasets, building impactful dashboards, championing AI and providing stakeholders with the information they need to drive growth and operational success.
Responsibilities
Enabling data-backed decision making: Proactively conduct analysis to uncover opportunities, identify trends, and support key decision-making.
Internal & external reporting: End-to-end ownership of our internal and external reporting, ensuring the team have access to high quality insights.
Growth and improvement: Building and refining business cases to make educated strategic decisions.
Information Leadership: Equip the team with the insight and knowledge to make the right decisions first time.
Team performance: Be all over our team KPIs (financial and commercial), understanding where we are on track or missing the mark, working with the senior management team to mitigate risks and seize opportunities.
Manage our Dealer Operating Standards (DOS) programme, attending all audits and supporting the depot managers through the process. Maintaining the highest standards across all West Pennine Trucks workshops.
Provide operational support to depot managers and work in conjunction with our services manager to maintain consistent customer first focus in line with our company values.
Knowledge, Skills & Experience
Experience in data analytics: Proven track record in analytics, driving demonstrable change in fast-paced environments.
Excellent technical skills: Experience in tools to query, manipulate and visualise data i.e., SQL, Excel & PBI. Also an understanding of AI applications.
Strong analytical & problem-solving skills: Ability to analyse information, identify trends, and translate data into actionable insights. A keen attention to detail is required.
Excellent communication & relationship management: Strong communication skills, with the ability to engage and build effective relationships with internal teams.
Adaptability & organisational skills: Ability to thrive in a dynamic, growing environment with diverse business areas facing their own unique challenges.
An understanding of commercial vehicle workshops and the compliance needs of our growing customer base.
Understanding of key commercial functions including; service, parts, sales and contracts.
Work alongside our Services Director to implement new manufacturer requirements within the aftersales business.
This is a new, exciting position at West Pennine Trucks. You will be the golden thread that helps shape our future and for the right person it’s the ideal opportunity to make a real impact.
About West Pennine Trucks
West Pennine Trucks has been a proud Scania franchise partner since 1986 and is now the North West’s largest privately owned authorised Scania dealer group, supporting customers from Greater Manchester through Cheshire, Staffordshire, Shropshire and mid Wales. With six depots and two VMUs equipped with advanced technology and highly trained teams, we deliver a complete sales and aftersales service to some of the UK’s most recognisable brands. Our commitment is simple: keep our customers moving. Day or night, we work around the clock to provide reliable, customer first support that businesses can depend on.
Job Types: Full-time, Permanent
Pay: £40,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
Experience:
- similar performance insight: 5 years (preferred)
Work Location: In person
