Hours: 22.5 hours per week to be worked 3 days out of 7 on a rota basis.
Salary - £24,785 FTE per annum, actual salary of £14,870
Location: Willerby, East Yorkshire
We are excited to be opening a brand-new Dove House Hospice charity shop in Willerby and are looking for a motivated Assistant Shop Manager to help lead the team.
Could you support and motivate a team to deliver a positive and welcoming experience for customers and supporters?
Could you use your retail skills and eye for merchandising to help drive sales and make a real difference in your community?
Job Summary
We are seeking a dynamic and experienced Assistant Shop Manager to join our team in Willerby. The ideal candidate will support the Shop Manager in overseeing daily operations, managing staff, and ensuring excellent customer service. This role offers an opportunity to develop leadership skills within a vibrant retail environment, contributing to the overall success of the store. The position is paid and suitable for individuals with strong organisational and management capabilities.
Responsibilities
- Assist the Shop Manager in supervising daily store operations, ensuring smooth workflow and high standards of service.
- Support team management by motivating staff, delegating tasks, and fostering a positive working environment.
- Oversee merchandising activities, ensuring products are well-presented and stock levels are maintained appropriately.
- Manage sales processes, including customer transactions, upselling, and achieving sales targets.
- Handle administrative duties such as stock control, reporting, and maintaining accurate records.
- Provide excellent customer service by addressing queries professionally and courteously.
- Support recruitment, training, and development of new staff members as required.
- Ensure compliance with health and safety regulations within the store environment.
Skills
- Multilingual or bilingual abilities are highly desirable to serve a diverse customer base effectively.
- Proven management experience with a background in supervising teams within retail or similar environments.
- Strong leadership skills with the ability to motivate and guide staff towards achieving objectives.
- Excellent communication skills, both verbal and written, with attention to phone etiquette and customer interaction.
- Organisational skills with the capacity to manage multiple tasks efficiently and prioritise accordingly.
- Experience in merchandising and sales management to optimise product presentation and maximise revenue.
- Good time management skills to ensure operational efficiency throughout shifts.
- Administrative experience for handling reports, stock control, and other store documentation. This role provides an excellent platform for career growth within retail management while contributing positively to our team’s success. We welcome applications from candidates who demonstrate leadership qualities, organisational prowess, and a passion for delivering outstanding customer service.
Pay: £12.71 per hour
Benefits:
Work Location: In person
