Overview
The Veterans Welfare Group is seeking a dedicated and compassionate case manager to support our Armed Forces community. This role is central to delivering high-quality welfare support, acting as a trusted first point of contact for serving personnel, veterans and their families.
The successful candidate will provide guidance, mentoring, and practical assistance across a wide range of welfare areas, helping those navigate often complex systems and access the support they need. This is a rewarding opportunity to make a tangible difference while developing strong professional and interpersonal skills within a supportive organisation.
Key Responsibilities
- Act as the first point of contact for veterans seeking advice and welfare support, ensuring a welcoming, professional, and empathetic experience
- Provide clear, accurate information and guidance across a range of welfare support areas, including:
- Financial & Welfare
- Legal advice
- Rehabilitation
- Medical discharge processes
- Transition, resettlement and employment
- Wellbeing
- Offer mentoring and practical guidance to veterans navigating welfare systems and related processes
- Maintain accurate and confidential records of all interactions using Microsoft Office and internal systems
- Organise appointments, follow-ups, and case management activities to ensure timely and effective support
- Work closely with internal teams and external organisations to coordinate services and achieve the best possible outcomes for veterans
- Communicate professionally and compassionately via phone, email, and in person
Skills and Experience
- Strong written and verbal communication skills in English, with the ability to explain complex information clearly and sensitively
- Previous experience in a customer service, advisory, or client-facing role, ideally within welfare, support, or care environments
- Excellent organisational skills, with the ability to manage multiple cases while maintaining attention to detail
- Experience in mentoring, support work, or a genuine passion for helping and guiding others
- Proficiency in Microsoft Office applications (Word, Excel, Outlook) for record keeping and reporting
- Good IT literacy and confidence in learning new systems quickly
- Ability to work independently while also contributing effectively as part of a team in a fast-paced environment
Why Join Us
This role offers a meaningful and fulfilling opportunity to support veterans through compassionate, professional service delivery. You will play a key part in helping individuals access vital welfare support while developing your own organisational, communication, and advisory skills within a growing and purpose-driven organisation.
The position is shift-based, Monday to Friday only, with rotating shifts covering 8am to 6pm, including 8am to 4pm, 9am to 5pm and 10am to 6pm.
Pay: From £24,800.00 per year
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
Work Location: In person
