Pinewood Associates Ltd is a long-established UK manufacturer of office screens, noticeboards and portable exhibition stands. Through our online brands, Panel Warehouse and Noticeboard Warehouse, we supply customers across the UK from our manufacturing and distribution facility.
We are a small, friendly team of around 20 people and are looking for a new colleague to join us as we continue to grow. This role offers the opportunity to work across our established online brands, helping us deliver excellent products and service to our customers.
As a smaller business, every team member plays an important part in what we do. We value a positive attitude, reliability and a willingness to get involved, and in return offer a supportive working environment where your contribution will be recognised and appreciated.
About the Role
We are looking for an enthusiastic, professional and reliable Sales, Marketing & Customer Support Assistant to join our small but busy team.
This is an excellent opportunity for someone looking to build a career in sales, marketing and customer service within a growing UK manufacturing business.
You will be involved in a wide variety of activities including customer service, sales support, marketing campaigns, website management and administration. Working closely with colleagues across the business, you will play an important role in supporting our customers and helping the business continue to grow.
Our products include office screens, notice boards and portable exhibition stands, supplied to schools, businesses, local authorities and other organisations throughout the UK.
Unlike many sales and marketing roles that focus on consumer products, this position provides valuable experience in a professional business-to-business (B2B) environment. The successful candidate will have the opportunity to learn about business sales, specification-led products, marketing to professional buyers, and working with schools, businesses and public sector organisations.
As a small business, no two days are the same. We are looking for someone who is happy to get involved, support colleagues and adapt to changing priorities when required.
Full training will be provided on all company systems and software. We are primarily looking for an individual with the right attitude, excellent communication skills and a genuine willingness to learn and develop.
Key Responsibilities
Sales & Customer Support
- Answer incoming sales enquiries and customer calls professionally and efficiently.
- Assist customers with product information, pricing and product-related queries.
- Prepare accurate quotations and process customer orders.
- Maintain excellent customer service standards.
- Build positive relationships with customers and colleagues.
Marketing Support
- Assist in the creation and distribution of promotional email campaigns.
- Create content for social media platforms.
- Support marketing initiatives and promotional activities.
- Help maintain a consistent brand presence across marketing channels.
Website & Product Management
- Upload and maintain products on company websites.
- Update product information, pricing and descriptions.
- Ensure website content remains accurate and up to date.
- Support ongoing e-commerce activities.
Administration & Data Management
- Accurately maintain and update customer databases and CRM systems.
- Assist with sales reporting and administrative duties.
- Support the wider team with general office administration when required.
Essential Skills & Attributes
- Professional, punctual and reliable.
- Excellent attendance record.
- Strong communication skills, both written and verbal.
- Confident and professional telephone manner.
- Excellent attention to detail and accuracy.
- Good organisational and time management skills.
- Proficient in Microsoft Office, particularly Excel.
- Positive, proactive and "can-do" attitude.
- Willingness to learn new systems and develop new skills.
- Ability to work effectively as part of a team.
- Good literacy and numeracy skills.
- Ability to remain calm, professional and courteous under pressure.
Desirable Skills & Experience
- Experience in a customer service, sales support, administration or marketing role.
- Experience with social media, e-commerce platforms or website content management is advantageous but not essential.
- Experience using CRM systems or databases.
- Interest in sales, marketing, digital marketing or business development.
- Further education, vocational qualifications or relevant work experience.
The Person We're Looking For
We are looking for someone who is dependable, trustworthy and committed, with a genuine desire to learn and contribute to the success of the business.
You will enjoy working as part of a small team, understand the importance of reliability and punctuality, and be willing to help wherever needed. Flexibility is important, as priorities can change throughout the day and team members often support one another across different areas of the business.
This role would particularly suit someone who enjoys speaking with customers and colleagues, as a significant part of the role involves telephone communication and relationship building.
Most importantly, we are looking for someone with a positive attitude, strong work ethic and enthusiasm to learn. For us, attitude, reliability and willingness to develop are just as important as previous experience.
If you think this role could be a good match for your skills and experience, we'd love to hear from you. Please send us your CV together with a brief covering note telling us a little about yourself and why you're interested in the position.
Thank you for your interest in joining our team. We look forward to receiving your application and hearing from you.
Pay: From £25,200.00 per year
Benefits:
- Free parking
- On-site parking
- Transport links
Work Location: In person
