About Us
Church Hill Surgery is a small, friendly GP practice in South Norfolk, committed to providing high-quality, patient-centred care to our local community. We pride ourselves on our supportive team environment and the excellent service we offer to our patients.
About the Role
We are looking for a friendly, organised, and professional Receptionist to join our busy practice team on a permanent basis.
As the first point of contact for patients, you will play a key role in ensuring a positive patient experience and supporting the smooth day-to-day running of the surgery. This is a varied and fast-paced role, suited to someone who enjoys working with people and thrives in a team environment.
Previous NHS or GP practice experience is desirable but not essential, as full training will be provided.
Key Responsibilities
- Welcome and assist patients and visitors in a professional and courteous manner
- Manage appointment bookings (face-to-face, telephone, and online)
- Handle patient enquiries and direct them to the appropriate service or clinician
- Answer incoming calls efficiently and accurately
- Maintain and update patient records in line with practice procedures
- Carry out general administrative duties (scanning, filing, data entry, document management)
- Provide support to clinicians and the wider practice team
- Ensure reception areas remain clean, safe, and welcoming
About You
We are looking for someone who is:
- Friendly, approachable, and patient-focused
- Highly organised and able to multitask in a busy environment
- A confident communicator with excellent telephone skills
- Calm and professional under pressure
- Reliable, flexible, and a strong team player
Essential Requirements
- Experience in a customer-facing or administrative role
- Strong communication and interpersonal skills
- Good IT skills and attention to detail
- Ability to prioritise workload and manage time effectively
- Understanding of confidentiality and data protection
Desirable (but not essential)
- Experience working in a GP practice or NHS setting
- Knowledge of clinical systems (e.g. Systm One)
- Understanding of medical terminology
What We Offer
- A supportive and friendly working environment
- Opportunities for training and ongoing development
- NHS pension scheme
- Annual leave entitlement
- Free on-site parking
Additional Information
The role requires flexibility to cover staff absence, including occasional overtime where necessary.
How to Apply
Please submit your CV and a short covering statement outlining your suitability for the role to: [email protected]
Closing date: Friday 3 July 2026
If you would like to find out more about the role, please contact the surgery to arrange an informal discussion with the Practice Manager.
Church Hill Surgery is committed to equality, diversity, and inclusion. Appointment will be subject to satisfactory DBS and occupational health checks.
Benefits:
Work Location: In person
