At The Loren, we believe hospitality is more than service; it's a calling to inspire, elevate, and leave the world better than we found it. We believe in creating more than just exceptional hotels, residences, and restaurants, we build experiences that celebrate culture, beauty, community, and conservation.
As part of our team, you’ll help shape a world where guests and colleagues alike feel connected: to nature, to each other, and to themselves. Together, we strive to leave a lasting legacy, ensuring that what we do today positively impacts the generations of tomorrow.
We are seeking a Residence Butler who embodies this philosophy: a poised, intuitive, guest‑centric professional who understands that our reputation is defined not simply by what we do, but by how we make each guest feel every day, every time.
The Residence Butler provides highly specialized, luxury‑level personal service to homeowners and residence/villa guests at The Loren. This role requires refined hospitality expertise, mastery of international service standards, and the ability to deliver tailored service seamlessly within a high‑end residential environment. The Butler directly contributes to operational consistency, homeowners’ trust, and the elevated experience required for luxury properties.
Location: Bermuda | Department: Rooms | Reports to: Butler Operations Manager
YOUR RESPONSIBILITIES
- Serve as the dedicated point of contact for the residence estate, the penthouse, and seven three‑bedroom villas, delivering an unwavering standard of personal service.
- Manage all pre‑arrival planning, including amenity setups, provisioning, personalization, transportation arrangements, reservations, and full itinerary coordination.
- Conduct refined residence orientations, ensuring guests understand residential features, systems, appliances, safety information, and available services.
- Deliver day‑to‑day lifestyle services, including personal assistance, itinerary building, private event coordination, and household‑style support.
- Assist with luggage handling, packing/unpacking, wardrobe care, and coordination of laundry and/or dry‑cleaning services.
- Ensure each residence meets luxury brand standards in terms of daily cleanliness, amenities, scenting, lighting, ambiance, and readiness.
- Conduct detailed residence inspections, address and escalate maintenance issues, monitor inventory, and ensure all operating equipment is maintained to impeccable standards.
- Oversee special setups for celebrations, VIP arrivals, long‑stay customization, private dining, and in‑residence events.
- Partner proactively with Housekeeping, Engineering, Security, Front Office, and F&B to ensure seamless service delivery.
- Communicate guest requests, preferences, and service needs promptly and accurately to relevant departments.
- Maintain detailed homeowner and guest preference profiles, service logs, and arrival notes.
- Support check‑in and check‑out procedures in alignment with The Loren’s luxury standards.
- Uphold safety, security, and brand standards always.
CORE COMPETENCIES
- Proven experience in luxury hotels, private households, and/or high‑end cruise environments.
- Advanced understanding of luxury service protocols, etiquette, and private setting‑style service throughout both housekeeping and food and service duties.
- Exceptional interpersonal and communication skills, with the ability to engage with diplomacy, tact, and emotional intelligence.
- High degree of discretion, confidentiality, and professionalism when supporting high‑profile clientele.
- Ability to manage multiple, evolving priorities with calm efficiency in a fast‑paced environment.
- Strong organizational, time‑management, and problem‑solving abilities.
- Cultural sensitivity and comfort working with diverse international guests and homeowners.
QUALIFICATIONS
- Minimum 3–5 years of experience in international/ Caribbean luxury hospitality, within a multi-residence property.
- Serving as the butler and/or providing concierge services, and personal assistance to HNWIs.
- Experience with butler training programs, international service certifications, and/or private household service is an asset.
- Flexibility to work evenings, weekends, and holidays as required by homeowner schedules and operational needs.
- First Aid/CPR certification preferred.
- Additional languages and meaningful international experience are strongly valued and considered essential for supporting HNWI‑level expectations.
WHY JOIN THE LOREN:
This is not simply a role; it’s an invitation to join a purpose-driven collective. Our hotels are sanctuaries where design meets nature, and service meets soul. Here, you’ll have the opportunity to lead with heart, innovate with intention, and help shape a hospitality legacy built on care, creativity, and contribution.
