The Whippet Inn: York's Award-Winning Independent Restaurant
Located in a characterful Grade II listed building in York City, The Whippet Inn is renowned as one of York’s top destinations for exceptional food, drink, and atmosphere. We pride ourselves on offering a unique, intimate dining experience in a trendy setting with a touch of historic charm.
Our passion lies in serving the finest, beef, alongside creative seafood and seasonal dishes, all complemented by an extensive selection of wines, cocktails, and beers.
We are a close-knit team dedicated to delivering outstanding service and memorable moments for our guests. If you thrive in a dynamic, quality-focused environment and want to be part of an award-winning establishment, The Whippet Inn is the perfect place for you.
Assistant Restaurant Manager
The Assistant Manager reports directly to the General Manager. The Assistant Manager must project a sense of ownership and commitment to the business. You are required to deliver friendly, efficient, and knowledgeable customer service. Create a warm and welcoming atmosphere for all our guests, giving them the incentive to return & recommend.
Person Specification
Customer focus
· Be friendly, sociable and welcoming to our guests
· Our guests deserve the best. You will go the extra mile for them.
Drive
· Be confident and self-motivated
· Have a dedication for the hospitality industry and motivated to learn more about it
Personal integrity
· Be honest and reliable, trustworthy and respectful
· Be immaculately presented.
· Maintain excellent timekeeping and attendance
Teamwork
· Always be a good team player, maintaining good relationships with all team members.
· Be willing to take on jobs to balance the team workload
Developing self and others
· Seek feedback and invest time in personal development
· Create a positive, ongoing attitude towards continuous training
· Maintain records for each member of the team
Gaining commitment
· Gain commitment from the team by using their knowledge and passion
· Cultivate real relationships with guests to ensure regular visits
Analysing and decision-making
· Resolve problems using current company guidelines
· Be able to work independently and know when to escalate issues
· Highlight areas of concern and build plans on how to solve them.
Main responsibilities
Staff
· To assist in recruiting all restaurant staff with forward/succession planning in place
· To oversee all weekly and monthly staff tests and to react accordingly
· To manage all rotas and holiday requests in line with company policy
· To ensure the cleanliness and company standards are delivered by the front of house.
Standards
· Deliver excellent customer service and maintain our high standard, to drive repeat customers and regulars’ growth
· Maintain personal knowledge of our service and offerings, keeping up to date with menu/product changes and marketing initiatives.
· Become a champion of all in-house systems. Seek training from the Senior leadership team when needed.
Sales & Profit
· To play a part in controlling gross profits, stock control, core wages and controllable expenditure
· To be aware of any maintenance issues and respond accordingly
· To implement and update weekly and monthly sales incentives
· To work with sales and marketing in driving sales and increasing covers.
· To ensure regular stock takes of all consumables and restaurant equipment.
Service
· To oversee the planning and implementation of all events & functions
· To carry out all duty manager responsibilities and deliver the perfect shift
· To work with the kitchen to ensure smooth services
Pay: £30,000.00-£34,000.00 per year
Experience:
- supervisor/Manager: 1 year (required)
- Restaurant service: 2 years (required)
Work Location: In person
