Salary: £25,583 to £25,989
Working Arrangements: Full Time
Hours of Work: 37 hours per week
Status of Employment: Permanent
This post closes at 11.59 pm on the date specified.
At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley.
Managing around 18,000 homes on behalf of Barnsley Council, our ‘3 Cs’ values are at the heart of all we do here – we promise to always put the Customer first, have a Can do attitude to make change happen, and stay Curious to make sure we get things right.
We’re proud to announce that we are the first local authority to achieve the highest C1 grading from the Regulator of Social Housing following our recent inspection. This outcome means that we meet consumer standards as a landlord, identify when issues occur, and implement plans to prevent recurrence—demonstrating our commitment to providing high-quality homes and prioritising tenant safety, needs, and well-being.
The Neighbourhood Assistant role:
We have an exciting opportunity to join our team as a Neighbourhood Assistant!
This is an exciting opportunity working as part of the Neighbourhood Teams where you’ll be supported as part of your personal growth and development to gain an in depth knowledge and experience in Neighbourhood Housing Management.
You'll be an integral part of the team, you’ll provide additional support in delivering a proactive reassuring practical and visible customer focused estate management service and make a real difference in the communities that we manage.
We're also hiring Neighbourhood Assistants for various terms, so please consider applying for these roles too. You can simply copy your application form questions over!
Key duties and responsibilities of our Neighbourhood Assistant:
- To assist in the delivery of a highly visible, effective & proactive tenancy & estate management service.
- To assist Neighbourhood teams in dealing with all breaches of tenancy regulations, including Anti-Social Behaviour within relevant timescales using support or enforcement interventions and services as required.
- To provide additional support around the day to day management of void properties, working with partners and teams to ensure properties are let as soon as possible to achieve key performance targets.
- Assist in the monitoring of new tenancies and initiate any actions necessary in accordance with procedures Assist Neighbourhood Teams in identifying vulnerable clients by the completion of support checklists and action plans, either at sign up or whenever support issues become apparent.
- Support the Lettings Service in assessing applications to the Housing Waiting List and effective operation of the Lettings Policy, to ensure best use of housing stock and sustainability of local communities .
Please refer to the full Job Description and Employee Specification upon completing your application.
What we’re looking for in our Neighbourhood Assistant:
- 4 GCSE’s (Grade A-C) or NVQ Level 3 or other equivalent qualification or relevant experience.
- Demonstrate a positive, flexible approach to team working, be self-motivated and responsive to change.
- Ability to communicate with residents and colleagues effectively.
- Ability to provide customer focussed and responsive services.
- Experience of social housing, including estate management and tenancy Management or Community Safety related work.
What you might be asking is, why work for us?
We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including:
- Agile Working Packages
- Excellent Pension Scheme
- Discounted Gym Membership
- Health & Wellbeing Checks
- Fantastic Training and Development Opportunities
Key Dates
Shortlisting is due to take place on Monday, 8 June and interview dates are due to take place 17 & 18 June.
Please note these dates are subject to change.
Further Information
For an informal discussion about this role, please contact Susan Pyne, Neighbourhood Team Leader by emailing [email protected]
- We conduct spot checks for AI use in applications to ensure a fair and transparent recruitment process. If AI use is suspected, we may contact you to discuss it, which may result in your application being withdrawn.
- This post requires a Basic Criminal Record Check.
- CVs will not be accepted.
Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.
